Hello,

I just check your website and seems to work fine https://www.screencast.com/t/lrQi1FYJ

Thank you!

Hello,

For https://parentsontheyard.com/parenting/family/ works fine, did you make some changes? => https://i.imgur.com/cepvQaF.png
Also, for https://parentsontheyard.com/parenting/dynamics/gay-parents/ please make sure the gay-parents is set in the parent category dynamics => https://i.imgur.com/hfvLSCr.png
Also, please make sure you don’t have a plugin conflict.

Thank you!

Hello,

Please let me know what footer you have.
If you have a footer template from Cloud Library, you can edit it with tagDiv Composer on a page and you can make change easy => https://i.imgur.com/hVRwTQn.png select the element and change the text -> https://i.imgur.com/iSBc3Cg.png
If you have a footer from Theme Panel then you can change the text here => https://i.imgur.com/QcZvnS0.png
or is the problem that the changes made are not saved?

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/ and I hope this will help you!

Thank you!

Hello,

Thank you so much for your feedback and kind words!
Also, I add your suggestion ( to make this plugin to be compatible with our theme ) to our list of suggestions and we hope that our developers will make this plugin to be compatible in future updates.

Have a nice day!

Hello @andreabarbieri,

Unfortunately, please try to disable the SG Optimizer or please check if the plugin has the option for mobile to enable the cache.

Thank you!

Hello,

Please check this topic with the same error https://forum.tagdiv.com/topic/error-there-has-been-a-critical-error-on-this-website/

Hope this help you!

Thank you!

Hello,

You can create a new page and can use the element authors box and to display them all authors => https://i.imgur.com/DGm8hrp.png, or you can use Author Box and set the author ID => https://i.imgur.com/tgPqTZH.png

Thank you!

Hello,

Please check the login details, as it seems that the email/username is not correct.

Thank you!

Hello,

Please provide a link to your website to inspect it and some screenshots.
Also, did you activate mobile theme plugin?

Thank you!

Hello,

Each thumb that you have enabled, will create a copy for that image.
So, our theme make thumbs which are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3 -> https://forum.tagdiv.com/theme-thumbs/
Also, WordPress creates thumbs => https://www.screencast.com/t/AMVBOZWto
Our suggestion is to take a look at what blocks you use and make sure that the thumbs are active only for that=> https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,

Please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I’m sorry, but I can not understand what you need to achieve.
Please provide more information about what you need to achieve, screenshots or an example in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello @Jazzie,

Please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

There are two ways to get the theme plugins safely:
1. You can download the theme package from your account on Theme Forest -> https://forum.tagdiv.com/install-via-wordpress/ and you can do a fresh install.
2. You can download the plugins from Newspaper -> Plugins.
But before this, you need to delete the tagDiv plugins manually using FTP/cPanel.

Thank you!

Hello,

If your sidebar is created in the Appearance -> Widgets -> Sidebar then from there you can edit it as the @great1212 said.

Thank you!

Hello,

This plugin JCH Optimize can interfere with the theme settings.

Thank you!

Hello,

Please check this topic with the same error https://forum.tagdiv.com/topic/smarphone-error-web/ hope this help you to resolve the issue.

Thank you!

Hello @beasteh,

I will add it to the list of suggestions, but normally if you added CSS once there will be no problems.

Thank you!

Hello,

We will investigate this issue by email.

Thank you!

Hello,

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello,

Unfortunately, we don’t have a plugin tested for that; but some users use the Adrotate plugin, it’s shortcodes work properly with the theme based on users feedback. Here is some info about it, maybe you can try it
– http://www.wpbeginner.com/plugins/how-to-manage-ads-in-wordpress-with-adrotate-plugin/
– https://ajdg.solutions/manuals/adrotate-manuals/

Thank you!

Hello,

Please check this video how you can install a demo https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, for your page speed please check this topic https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

Please go to theme panel -> Header and try to change the logo https://i.imgur.com/R1li96S.png, also, please provide the link to your website.

Thank you!