Hello,

You have the mobile theme plugin installed and activated, so please deactivate it if you want to use the mobile responsive version.
Also, please check the link provided above to that topic with information about each mobile version and how they work -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

I have noted your suggestion on our list of suggestions and I hope this will be implemented in the coming theme updates.

Thank you!

Hello @adityakumaar,

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello,

Please let me know what cloud template you want to edit if is a footer template, please check this topic https://forum.tagdiv.com/topic/unable-to-edit-part-of-the-footer/

Thank you!

Hello,

You can create a sidebar with tagDiv Composer in Single Post Template please check this video https://www.youtube.com/watch?v=fa7GenCHcBU

Thank you!

Hello @Saint Epondyle,

Please check the console, and if you have an error 403, please select the error and see it in the Network https://i.imgur.com/3qPRHvs.png on Preview https://i.imgur.com/ckEdmJa.png and let me know the message and from where the error comes.

Thank you!

Hello,

I made a test on my install with this demo and works fine => https://i.imgur.com/tTxE53X.jpg
So, please let us know if you are agreed to send us on email – WP admin link access and credentials at contact@tagdiv.com ( please make a full backup to all files and the database before sending the email). Include a link to this topic in the email.
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello,

I saw you sent an email, one of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

Unfortunately, there is no option to do this, and changes must be made to the theme files, but it requires more knowledge.

Thank you!

Hello,

You can add in Single Post Template, Single Post Date and Single Post Modified Date from tagDiv Composer -> https://i.imgur.com/xx8BEYH.png

Thank you!

Hello,

Please set the Image width https://i.imgur.com/kSe3xxo.png

Thank you!

Hello,

You have a pro prebuilt website, so you need edit the templates with tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

Block 1 is an older block, please use Flex Block or Big Grid Flex Block which gives you more adjustment and flexibility options than blocks from tagDiv Standard Pack.
Did you use any plugins to optimize the images?
Also, please check if you have a cache plugin, please disable it and see if the problem persists.

Thank you!

Hello,

Seems to be an issue, but until this is solved, you can use this custom CSS code

.single .tdb_single_featured_image .tdb-caption-text {
position: absolute;
bottom: 0;
color: #fff;
}

Please set the code in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello,

Please let me know what you want to change for the mobile header. Also, please provide some screenshots.

Thank you!

Hello,

Please let us know if the tribe widget is generated by another plugin.
Is possible to have a plugin conflict.

Thank you!

Hello,

I saw you have an older version of the theme, https://i.imgur.com/VZHUIFb.png and is possible to cause this issue, you may not able to change the logo.
Also, please check the console and see if you don’t have an error when you try to save the changes.
Please let me know what WordPress version do you have.
Many changes have been made over the years, and the latest version of the theme is 11.3.1.
Also, if you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

I investigated your website and seems the problem comes from the Autoptimize plugin => https://i.imgur.com/u5MRJxq.png -> https://i.imgur.com/XsxSfxA.png, so please check the settings and optimization that you made.

Thank you!

Hello!

I’m glad that you could solve the issue.
I saw you have the theme version 10.4, and there was a problem with unassigning the mobile page, but in the latest updates, it was fixed.

Have a nice weekend!

Hello,

Please use a Flex Block or a Big Grid Flex and you can adjust them with tagDiv Composer.
Also, this article is described for each module which image size use https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,

Please try to use Single Post Template from Cloud Library, the posts style from theme panel are older design.
You can import a Single Post Template and can edit it with tagDiv Composer, and you can add a flex block and filter it on related articles. Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.
Also, you can check this topic with the same issue https://forum.tagdiv.com/topic/related-articel-withou-author/

Thank you!

Hello,

Please check this article on how you can activate the theme https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thank you!

Hi,

I’m not sure I fully understand your issue, can you provide more details, screenshots or the link to your website?

Thank you!

Hello,

Please check if you don’t have set an offset on the block settings and let the offset field empty with no space, no value => https://i.imgur.com/WHvPdtz.png and see the results.

Thank you!

Hello,

I’m not sure I fully understand what you need to change, but you can simply unassign it like this https://i.imgur.com/twXb0xK.png and after that, you can delete it from Pages => https://i.imgur.com/vwmjJwd.png
Also, please provide some screenshots and the link to your website.

Thank you!