Hello,

Please make sure you have set the looker on the post => https://i.imgur.com/63LoOGn.png
If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello Maciej,

I made a test on my end, and the filter works well => https://www.screencast.com/t/idFQ5XhAe
If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please edit with tagDiv Composer, select the block and in the tab “Layout” you can change the information about meta info https://i.imgur.com/wy5VMm0.jpg

Thank you!

Hello,

Please add like this the link on the image => https://i.imgur.com/41bLVSb.jpg

Thank you!

Hello,

We did not remove it, but we change the place from plugins to code -> other plugins.

Thank you!

Hello,

Please let me know what you mean about a line, have you added a separator?
Please check this video https://www.screencast.com/t/AwOjjLug06

Thank you!

Hello,

Indeed, this implementation for grouped products has not yet been implemented, but this update was made to solve certain problems, not necessarily to add new implementations, but this implementation is put on the to-do list for future updates.

Thank you for your understanding!

Hello,

Please provide some screenshots and the link to your product page, unfortunately, I can’t find it https://i.imgur.com/sklIzrX.png

Thank you!

Hello @sharp24,

I saw you sent an email, please continue the discussion there.

Thank you!

Hello,

Unfortunately, we can’t set your activation code from one website to another, you need to reset the key from that domain and set it for the website where you want to use the theme.

Thank you!

Hello,

Unfortunately, I do not have the necessary knowledge to find out which part of the plugin interfaces with our theme.
To solve this problem need more knowledge, to investigate and to create an optimal solution so that you can use them together, if you want you can make a request to our custom work team https://tagdiv.com/web-development-services/

Thank you for your understanding!

Hello,

I just investigated your website and now the ads are displayed => https://i.imgur.com/9vq4r5q.png -> https://www.screencast.com/t/IGWktrK2fS
Also, please let me know how you set the code for ads.

Thank you!

Hello,

Indeed, some security issues have been reported, but they have been fixed.
Also, in this kind of situation is recommended to have a fresh install for your server and for WordPress and theme.
Also, I saw you have sent an email to contact@tagdiv.com and one of my colleagues answered you, please check the email.

Thank you!

Hello,

Please update to the latest version 11.3 and try to set the filters.

Thank you!

Hello,

Our theme does not have an integrated service to send emails to the users, you need to use a service like SMTP Server
-> https://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/
-> https://www.siteground.com/tutorials/wordpress/use-smtp/

Thank you!

Hello,

You can use Image info box => https://i.imgur.com/FgTdGfb.jpg, Single image => https://i.imgur.com/XRFsrjm.png or text with image https://i.imgur.com/ZgWUwFX.png

Thank you!

Hello,

If you don’t want to display the excerpt you can set the value 0 => https://i.imgur.com/3VV8lXF.jpg

Thank you!

Hello,

@beyond90,
I saw you have an older theme version 9.6 and the latest WordPress version 5.8.1
Also, I saw you use the WP Bakery plugin, and this plugin is in conflict with our plugin tagDiv Composer.
Usually, this problem related to the mobile menu is caused by a plugin conflict, so please check it.

@machimanmarker,
I investigate your website and now seems to work properly => https://www.screencast.com/t/4N3UwTSNnNmV

@PrateekBiyani,

I verified your website and seems that the image comes from the cache plugin https://i.imgur.com/s0bUCeJ.png, so seems to be a plugin conflict.
Please do a test using only the tagDiv plugins and see if the problem persists.

Thank you!

Hello,

You can use a header template / footer template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, if you use the standard header/footer from Theme Panel, so you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

This problem is because you have the mobile theme plugin activate -> https://forum.tagdiv.com/topic/amp-settings-8/ so you need to create your pages in the mobile editor or disable the mobile theme for them https://forum.tagdiv.com/topic/page-not-seen-in-mobile/

Thank you!

Hello,

Unfortunately, our theme doesn’t have this option.
Also, if you referring to login popup please check this topic https://forum.tagdiv.com/topic/disable-login-popup/

Thank you!

Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

Please make sure you don’t have set an offset on the block => https://i.imgur.com/dF1aluy.png please let the box empty.
You can find more information here https://forum.tagdiv.com/tagdiv-opt-in-builder/

Thank you!

Hello,

If you agree to let us know what problems you encountered using our theme with more details about them, maybe we can help you to solve them, if you are willing to contact us by email at contact@tagdiv.com here you can send us screenshots or if you agree to give us wp-admin access to investigate and to be able to provide the right solution.
However, if you have decided to request a refund, you can do so here
– https://themeforest.net/refund_requests/new

Thank you!

Hello,

Normally the author name and date are displayed as you want, so if you to look like this => https://i.imgur.com/OuE2JBu.pngthen you need to remove the CSS or set to display inline-block =>

.metainfobreak .td-editor-date .td-author-date .td-post-author-name {
display: inline-block; }


Thank you!