Hello,

We offer support here on the forum and email, if you want you can send us your details by email because we have no reason to collect your accounts or other information, we try as much as we can to help you. Also, the support team is not 24/7 live, and we answer our customers Monday – Friday from 08 am to 5 pm. So, we cannot use an application as a team viewer.

Thank you for your understanding!

Hello,

To display the source and via, you need to make some changes in the theme files, so this is the path wp-content/plugins/td-composer/mobile/single.php and you need to copy-paste (or cut-paste) these lines of code like in the video => https://www.screencast.com/t/EqDTDXG6jJ3

Hope this helps you!

Thank you!

Hello,

Unfortunately, there is no option to display the view post counter on the AMP posts.

Thank you for your understanding!

Hello,

Using the mobile theme plugin your mobile pages and the responsive version will be overwritten.
Also, please check this topic https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ for more information.

Thank you!

Hello,

I saw you have an error https://i.imgur.com/Z5kfquw.png, to fix it please follow these articles
-> https://medium.com/@dtkatz/3-ways-to-fix-the-cors-error-and-how-access-control-allow-origin-works-d97d55946d9
-> https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS/Errors/CORSMissingAllowOrigin
-> https://talhasariyuerek.com/en/cors-policy-no-access-control-allow-origin-solution/

I hope this will help you!

Thank you!

Hello,

This effect come from Cloudflare. Please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , and you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hello,

I’m glad the problem has been solved.

Have a nice weekend!

Hello,

I’m glad you found how to set copyright text.
Let us know if you need further assistance.

Have a nice weekend!

Hello,

Please make a full backup to all files and database.
Also, please let me know what version of the theme and WordPress do you have.
Also, please the link to your website.
5.7.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.

Let me know the results!

Thank you!

Hello,

Unfortunately, our theme has the option to display only the primary category on the blocks.

Thank you for understanding!

Hello,

Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please send the link to your website.

Thank you!

Hello,

Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please send the link to your website.

Thank you!

Hello,

Thanks for this suggestion, I will put it on our list of suggestions.

Have a nice weekend!

Hello,

Please provide the link to your website to inspect it.
Also, we recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/.

Thank you!

Hello,

Please check this topic with the same error https://forum.tagdiv.com/topic/err_http2_protocol_error-on-go-daddy-hosting/
Please check it.

Thank you!

Hello,

I’m glad that you solved it.
Let us know if you need further assistance.

Have a nice weekend!

Hello,

I checked your website and the top bar doesn’t appear.
Usually, the bar is created by a plugin, so you need to find which one.

Thank you!

Hello,

To delete the mobile page, please unassign it like this https://i.imgur.com/twXb0xK.png and after that, you can delete it from Pages => https://i.imgur.com/vwmjJwd.png

Thank you!

Hello,

Please try to update the theme on a staging website to the latest version, v11.2 and the Molongui plugin to the latest version to make sure is compatible with the latest version of WordPress, clear all cache and check the issue persists.

Thank you!

Hello,

I’m sorry I forgot to mention where the code should be set.

Thank you for your understanding!

Hi,

Please check the answer in your own topic https://forum.tagdiv.com/topic/mobile-page-header-cannot-be-edited/#post-412582
Also, please do not open more than one topic for the same problem.

Thank you!

Hello,

The header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent header/footer like this => https://www.screencast.com/t/HrjOBNayd -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)

Thank you!

Hello,

Please do the following steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins that you use
6. clear cache (if cache plugin exists)

Also, please let me know what PHP version do you have, we recommend version PHP version 7.3 or higher.
Also, please ask your host about a security plugin, maybe you have a security module that blocks this.
Also, please do a test using only tagDiv plugins clear all cache and check the results.

Thank you!

Hello,

If the site is inactivated, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete).
After that, you can use the license on another website without problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello,

If you use page template -> Pagebuilder + latest articles + pagination then you can edit the blocks from Gutenberg editor => https://i.imgur.com/fJILVlu.png -> https://forum.tagdiv.com/page-templates-2/

Thank you!