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Anamaria
tagDiv Staff

Hello,

You can apply a filter on each block as you want, to not display the same posts, you need to enable the option unique article, which checks if that post is showing in other blocks => https://forum.tagdiv.com/unique-articles/ -> https://www.screencast.com/t/qPztPvlx
This option automatically removes duplicate posts from the page.

Thank you!
After that, you can set filters on blocks.

Anamaria
tagDiv Staff

Hello,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m not sure I fully understand what you want to achieve. If you use a single post template and you want to have the author box like this you can set it with tagDiv Composer => https://www.screencast.com/t/KLWtgrEpCplfor mobile theme you need to make changes in the theme files => wp-content/plugins/td-composer/mobile/single.php like in this video https://www.screencast.com/t/AC8vbFw4

Thank you!

Anamaria
tagDiv Staff

Hello,

The background image can be blurry when the image is smaller and need to be stretch or when you have set a smaller thumb for that image, make sure that you set the full size for the image that you have set as background, for example-> https://i.imgur.com/OknhKDS.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
-> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know what version do you use for mobile.
Also, the website provided above don’t use our theme https://www.screencast.com/t/ammkjxvT

Thank you!

Anamaria
tagDiv Staff

Hello,

To make a full backup to your website please check this video
-> https://www.youtube.com/watch?v=LAJXrSI-dDA
and these articles
-> https://kinsta.com/blog/backup-wordpress-site/
-> https://themeisle.com/blog/backup-a-wordpress-site-for-free/
that can help you.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check this topic with the same error https://forum.tagdiv.com/topic/smarphone-error-web/ hope this help you to resolve the issue.

Thank you!

Anamaria
tagDiv Staff

Hi Pun,

For this issue, please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ clear all cache.

Thank you!

Anamaria
tagDiv Staff

Hello,

If you have the latest version of the theme, v11.2 then you need to connect with your Instagram personal account to display the feed.
Also, if you have an older theme version you need to update the theme, I recommend you to make a full backup and update plugins and the theme(11.2) via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/

Thank you!

Anamaria
tagDiv Staff

Hello,


@elvisfrog

The structure for the link will be constructed differed by Google, the /?amp=1 is only for tests.

@steinseba

Please provide more details about your issues with AMP on your server.

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, I can’t see your screenshot, but you can check this video how to import a template https://www.youtube.com/watch?v=6m8-EebnfM0 -> https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Anamaria
tagDiv Staff

Hello,

I made a test and the Google says the AMP page is valid => https://www.screencast.com/t/frlVMl2Ql -> https://search.google.com/test/amp?utm_source=gws&utm_medium=onebox&utm_campaign=suit&id=y_1CNqsxoi71XXan7QRCpw
Does this problem happen on other pages or posts?

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, using the mobile theme plugin, you can’t set a different menu for pages/posts, you can achieve that using the mobile page. Please take a look at our video guide here to understand more about the mobile options: https://www.youtube.com/watch?v=SpGkOnJeNZY&t

Thank you!

Anamaria
tagDiv Staff

Hello,

You can make the header sticky and customize it with tagDiv Composer => https://www.screencast.com/t/2rd2dZclMRF

Thank you!

Anamaria
tagDiv Staff

Hello,

Have you checked for admin-ajax error? Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

I just checked your website and now the ads are showing => https://www.screencast.com/t/fBnOvyQ9qY

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad my colleague was able to help you.
If you have other questions, let us know!

Have a nice day!

Anamaria
tagDiv Staff

Hello,

Please let me know what version do you use for mobile. If you have the mobile theme activate then you need to disable the sign-in/join from Theme Panel -> Mobile Theme -> Header https://i.imgur.com/1XdWker.png

Thank you!

Anamaria
tagDiv Staff

Hi,

You can hide ToTop button on AMP pages using a Custom Code CSS
.td-scroll-up
{
display: none;
}

Set the code in Newspaper -> Theme panel -> Mobile Theme -> Custom code.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check if you have set a featured image also, did you attach that picture in the post?
Also, for the error please make sure you have the tagDiv Standard Pack plugin activate.

Thank you!

Anamaria
tagDiv Staff

Hello,

Depends, if you use the mobile responsive version, then you do not need to make changes, but if you use a mobile page, then yes, you need to make the changes on the mobile page.
The desktop version and mobile page are independent of each other.
Also, please check this topic
https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Usually, this problem when the AMP version is displaying on the desktop, the plugin for the cache that you are using don’t recognize AMP version (mobile version) and display it, on the desktop. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please asks your host if a cache plugin is enabled.
Also, the footer you can customize from Theme Panel-> Mobile Theme -> footer => https://i.imgur.com/7ABDfSe.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please provide a video to understand better the issue.
If you referring to those ads => https://www.screencast.com/t/E0ITJkhJfiGthen you have a code set in Theme Panel -> Ads -> Header ads, so you can remove it if you don’t want to have ads.

Thank you!

Anamaria
tagDiv Staff

Hi,

As far as I know, Nginx usually uses as a cache plugin, Litespeed and it can interfere with the theme when don’t recognize mobile theme plugins and mobile page, so please clear your cache on the host and see if the problem persists, also, you can ask it if can disable that plugin.

Thank you!

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