Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Hope it will help you!

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.

Thank you!

Hi,

I am glad you achieve what you want.

Thnak you!

Hi,

I’m glad that the problem was solved!
If you have other questions, let us know.

Have a nice day!

Hello,

That’s weird! Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database end an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue.

Let me know the results!

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) if you’ll set it to 256M, (you can try to double the value) and if it is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have https.
Also, for the smart list, if you import it from the cloud library, you need to have the Single Post Template with the Single Post Smartlist => https://www.screencast.com/t/tPsQsmVdNFs.

Hope this helps you!

Thank you!

Hello,

Please let me know what version do you use for mobile.
If you have the mobile responsive you need to select the viewport on phone and change the logo, if you have a mobile page you need to convert the header or if you have the mobile theme plugin activate, then you need to set the logo in Theme Panel -> Mobile Theme -> Header like in this video => https://www.screencast.com/t/mo8XGUl1cD

Hope this help you!

Thank you!

Hello,

To make the website full width you can choose “Stretch row and content” or “Stretch row and content (with paddings)” you can stretch the row after your needs.
Also, you can check this topic https://forum.tagdiv.com/topic/row-will-not-stretch/

Thank you!

Hello,

You can set a background color on the zone of content with tagDiv Composer => https://www.screencast.com/t/XeOm7YVkhpLV, but you need to set it on the category template, post template, etc.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.8 with the last theme version Newspaper 11.2 and see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

I saw in the above video which you provided that you don’t have tagDiv Cloud Library installed and activated, so to have the option to make the background layout boxed you need to activate the tagDiv Cloud Library.

Thank you!

Hello,

This problem must be investigated because I do not know exactly what could be the cause, if you want you can create a staging website and give us access to it.
Without access, we can’t provide a solution to your problem.

Thank you for your understanding!

Hello,

I saw you have a Standard Post Template, so to create a sidebar when you edit the post you need to set the sidebar position and create the sidebar in Appearance -> Widgets like in this video => https://www.screencast.com/t/Rvqz0aBkTm

Hope this help you!

Thank you!

Hello,

Please make sure you have the latest theme version,v11.2 with the latest WordPress version, v5.8, clear all cache and see if the problem persists.
Also, to check if you have set the featured image edit the post and see the option https://www.screencast.com/t/XzXHxPCNJO

Thank you!

Hello,

I did some tests with the AMP validator and says the AMP posts are valid https://www.screencast.com/t/Dc1ju3k62 -> https://www.screencast.com/t/i6k9qajppU
Please provide some screenshots and some links with your posts that have the AMP invalid.

Thank you!

Hello,

I did some tests and seems to be an isolated problem, and I reported it to our developers.
If this affects your statistics then, for the moment the solution is to disable the infinite scroll.

Thank you!

Hello,

Each thumb that you have enabled, will create a copy for that image.
So, our theme make thumbs which are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3 -> https://forum.tagdiv.com/theme-thumbs/
Also, WordPress creates thumbs => https://www.screencast.com/t/AMVBOZWto
Our suggestion is to take a look at what blocks you use and make sure that the thumbs are active only for that=> https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,

The fonts apply only on the website, these are not inherited when you share on Facebook/messenger and apply only when you open that link in a browser.

Thank you!

Hello @akram84,

To remove the author name on the blocks, please go in Theme Panel -> Block Settings -> Meta Info on modules/blocks and disable the author => https://www.screencast.com/t/5w5CxkcU
Also, for the search bar for mobile, you need to use a custom code CSS to look like this => https://www.screencast.com/t/fW2Ui1OdVIK

.td-search-icon {
right: unset;
left: 0;
}
Set the code in Newspaper -> Theme panel -> Mobile Theme -> Custom code.

Thank you!

Hi James,

Please let me know if you need help.

Thank you!

Hello,

If I understand correctly, you have done changes in the files for Single Post Template 13, if these changes were made in the theme files (not in the child theme) then simply selecting that template for the post should show the changes.
Please don’t change the name of the single post template in a file that does not exist, for example, single_template_14 (this will not appears in the post template options).
I would recommend that you save the changes in a child theme so that they will not be lost after an update of the theme.

Thank you!

Hello,

So I understand you want to display all posts sorted by popular all time, so to achieve that you can use flex block 1 when you can apply filter and to set the pagination => https://www.screencast.com/t/bCDqWETl

Thank you!

Hi,

Please check the answer in your own topic https://forum.tagdiv.com/topic/whole-post-is-showing-on-my-homepage-3/#post-413623
Also, please do not open more than one topic for the same problem.

Thank you!

Hello,

If you don’t want to display the latest posts on your homepage, then you need to change this setting from WordPress -> Settings -> Reading and set it on A static Page and assign a homepage => https://www.screencast.com/t/3TJobUsqOYyn
Also, to install the plugins manually please follow this article https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ -> https://www.screencast.com/t/bQrnMnbD5rj4

Hope this helps you!

Thank you!