Hello Karen,

I made a test and for me, the image doesn’t appear blurry => https://www.screencast.com/t/rngLIH7bsz
The sizes for block 13 are 324 X 235 and 696 X 385 for thumbs => https://www.screencast.com/t/iZWrtiCadY
Also, please send some screenshots or the link to your website to inspect it.

Thank you!

Hello,

I just checked your website and now seems to look fine.
If you had shortcodes on the page, you had to make sure that the tagDiv plugins you used are enabled (tagDiv Composer, tagDiv Cloud Library, etc).

Thank you!

Hello,

I just checked your score and you have a good score on the desktop => https://www.screencast.com/t/FqYrcCyEL, but for mobile, you need to make some customization, you can use for mobile, mobile theme or mobile page
Also, please check this topic which I hope can help you https://forum.tagdiv.com/topic/website-speed-issue-2/

Thank you!

Hello,

I just check the link that you provide and seems to work => https://www.screencast.com/t/SmyHwcho
Did you solve your issue?

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/facebook-sharing-9/
Also, please send the link to your website to inspect it.

Thank you!

Hello,

To display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Thank you!

Hi,

I’m glad that you manage to fix the problem!
If you have other questions, let us know!

Have a nice day!

Hello,

Have you somehow deleted the default WordPress themes?
Also, please check this topic
https://wordpress.org/support/topic/your-site-does-not-have-a-default-theme-2/
Also, please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

The color which is set on email is the THEME ACCENT COLOR from Theme Panel -> Theme Colors -> General => https://www.screencast.com/t/KEoP35E0kK, so you need to use a custom code css to change the color => https://www.screencast.com/t/MPhoEaebp

.footer-email-wrap a{
color: #fff!important;
}
You need to set the code in Theme Panel -> Custom Code -> custom CSS.

Thank you!

Hello Sam,

If you send an email, then my colleagues will reply to you as soon as possible.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you for your understanding!

Hello,

Please provide the link when this error appears.
Also, this is an article about the error
-> https://acdigitaldesk.com/how-to-solve-image-size-too-small-in-google-search-console/27/02/2021/
-> https://tehnoblog.org/how-to-fix-google-search-console-amp-image-size-smaller-than-recommended-in-wordpress/
and topics
-> https://wordpress.org/support/topic/google-search-console-image-size-smaller-than-recommended-size/
-> https://wordpress.org/support/topic/search-console-image-size-is-smaller-than-recommended-size/

Hope this help you!

Thank you!

Hello,

I will inform our developers about this issue.
Also, if you use SEO Yoast, you can set to no-index cloud templates by Google https://www.screencast.com/t/f6J1ZqGFUpH1 and then I think that this problem should not arise again.
Also, please send some screenshots with your statistics here or by email at contact@tagdiv.com to understand better the issue.

Thank you!

Hello,

Please provide more details about your issues, with screenshots or a video.
Also, please tell us what plugins you use.
We provide support only here on the forum or via email.
Also, our support is not instant and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Hi,

@rizwan92,
Please check what version of PHP you have, we recommend version 7.3 or higher.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

@blazersrp,
Also, for this issue “Invalid reply from server endpoint.” please check this topic https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/

Let me know the results!

Thank you

Hello,

I’m glad you have managed to solve the issue.
On our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you.
Let me know if you need further assistance.

Have a nice day!

Hello,

Please check this topic with a similar issue https://forum.tagdiv.com/topic/theme-options-dont-save-save-indicator-keeps-rolling/

Let me know the results!

Thank you!

Hi,

This is a strange situation, please if you can do a test using the theme plugins and other plugins that are tested with it and see if the issue persists.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader

Let me know the results!

Thank you!

Hello,

If you referring to this => https://www.screencast.com/t/phVYpuDMLi, please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello,

Unfortunately, our theme has only this option for more articles and is set on the right side, you can’t set more boxes on both sides.

Thank you!

Hello,

I’m glad my colleague was able to help you.
If you have other questions, let us know!

Have a nice day!

Hello,

I understand that the problem is solved, right?

Thank you!

Hello,

I understand that the problem is solved, right?

Thank you!

Hi,

I am glad my answer helped you.
Let us know if you need further assistance.

Have a nice day!

Hello,

I’m glad that you managed to solve the issue in the end.

Have a nice day!

Hello,

I understand that the problem is solved, right?

Thank you!