Hello,

Please let me know what version of the theme you have, also, of WordPress.
Also, for video background from youtube please make sure you set the API key in Theme Panel -> Social Networks => https://www.screencast.com/t/xMspoTUYBm5 and the id is valid and set correctly https://forum.tagdiv.com/youtube-api-key/ -> https://www.screencast.com/t/vHsa0nRWQ

Thank you!

Hello,

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

If you use a plugin for this, please make sure this plugin is compatible with the latest version of WordPress.

Thank you!

Hello,

Usually, this problem when the mobile version is displaying on the desktop, the plugin for the cache that you are using don’t recognize mobile theme plugins and mobile pages, and display it, on the desktop. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please asks your host if a cache plugin is enabled.

To better understand the problems you have, please provide us with as much information/details as possible, with screenshots and a link to your website.

Thank you!

Hello,

I’m not sure I fully understand what the issue is. Can you provide more details about it?
Also, tagDiv Composer plugin is included in the theme package, so it should show up here https://www.screencast.com/t/HHp8xfpn1B

Thank you!

Hello,

Thanks for this suggestion, I put it on our list of suggestions.
We will try to implement this option in future updates.

Have a nice day!

Hello,

In the demo the size of the logo image is 1248x552px, so you need to have a larger image size => https://i.imgur.com/4WuFPt1.png -> https://i.imgur.com/fxo836e.png

Thank you!

Hello,

I think I understand what you want, you can achieve that like in this video https://www.screencast.com/t/kXjPHPCCN

Hope this help you!

Thank you!

Hello,

Unfortunately, I can’t access your website => https://i.imgur.com/4nHJ9qM.png
So, if you have only tried tagDiv plugins and it is displayed, it means that you have a plugin that interferes with the theme. You will need to activate one by one until you find out which plugin is causing this problem.

Thank you!

Hello,

Please let me know how you set the tagline.
If you use a standard template, you can set the font size from Theme Panel -> Theme Fonts -> Header => https://i.imgur.com/2y5vGQo.png if you have a cloud template, you need to edit with tagDiv Composer, select the logo and set the font size like this => https://i.imgur.com/bEKETfK.png

Thank you!

Hello,

You can find the WP Bakery in this path Newspaper-tf\code\other_plugins
We strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Composer, but not both)-> https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Hello,

At the moment our theme we do not have any tool for a paywall, but we are working on this implementation.
Until then you can try a plugin, for example, The Leaky Paywall plugin, users who use it say that it is compatible with the theme.

Thank you for your understanding!

Hello,

I understand it’s a tag template, but what prebuilt website did you install?
For example, I have Magazine Pro, and for me, this error don’t appear => https://i.imgur.com/1n9CynH.png

Thank you!

Hello,

Do you have some plugin to tracker the clicks? if yes, please deactivate it and see if there is a problem.
Also, if you can do a test using the theme plugins and other plugins that are tested with it and see if the issue persists.

Thank you!

Hello,

I understand you have set an individual template for each category, right?
But did you also set an individual template for each post in that category? like this => https://i.imgur.com/j13stJM.png
If I did not understand correctly, please send me a video or screenshots with exactly what you want to achieve.

Thank you!

Hello,

Please try to upload the logo, using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.

Thank you!

Hello.

I’m glad you have managed to solve the issue.
Let us know if you need further assistance.

Have a nice day!

Hello,

Please check this article https://solopine.ticksy.com/article/3441/

Thank you!

Hello,

Please let me know how you set the sticky. Please don’t use the sticky row and sticky header => https://i.imgur.com/vxG0qlc.png

Thank you!

Hello,

If you import only the templates (not the whole prebuilt website) for the shop from Cloud Library, will not affect your blog.

Thank you!

Hello,

The website that you provide as an example, for ads is used google auto ads.
Unfortunately, the theme does not have an option on posts loop to display ads after a certain number of post,s if you want to bring ads in posts loop, you have to make changes in the theme files or use google auto ads (these will be displayed where they want).

Thank you!

Hello,

Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and you will have the responsive version.
Also, you can check this topic about mobile version https://forum.tagdiv.com/topic/cannot-change-mobile-page-for-front-page-of-site/

Thank you!

Hello,

For this issue please check these articles/topics
-> https://www.wpbeginner.com/beginners-guide/how-to-change-the-font-size-in-wordpress/
-> https://seosandwitch.com/fix-text-too-small-to-read-error/
-> https://wordpress.org/support/topic/how-to-fix-text-too-small-to-read-mobile-usability-error-in-generatepress/
-> https://everythingtech.dev/2021/07/fixing-text-too-small-to-read-google-search-console-wordpress/

Hope this help you!

Thank you!

Hello,

So, I understand you want to have two menus on mobile, but should they be on different templates or the same template?
You can set a different menu for mobile if this is set for an individual template.
Also, what version do you use for mobile?

Thank you!