Hello,

It’s not an issue, this is how the Big Grid Flex blocks were designed, with that scroll bar on mobile.
All blocks Big Grid Flex have this option, if you don’t like it, you can change the block with another block, like Flex Block=> https://i.imgur.com/mlVSboN.png

Thank you!

Hi,

I’m glad the problem has been solved.
Let us know if you need further assistance.

Have a nice day!

Hello,

The size for the logo mobile for best results is 140x48px and the retina logo 280x96px

Thank you!

Hi,

I just reply to you on this topic: https://forum.tagdiv.com/topic/i-got-the-theme-key-but-i-lost-the-access-to-my-email-and-password-of-envato/ please check it.

Thank you!

Hi,

I just reply to you on this topic: https://forum.tagdiv.com/topic/how-to-stop-automatic-updating-contents-on-all-categories-in-main-page/ please check it.

Thank you!

Hello,

Please make sure you have set to show the image and set the width https://i.imgur.com/uVLGcUQ.png

Thank you!

Hello,

Please try to add the code for an ad again in the ad box element and clear all cache.

Thnak you!

Hello,

If you contact us via email, please provide the information there, in this way my colleagues can help you effectively.

Thank you!

Hello,

You can add block in your template like in this video https://www.screencast.com/t/zdP85j3W5DE

Thnak you!

Hello,

Unfortunately, you need to contact the Envato team, to help you gain access to your account again.
Also, if you do not have a license certificate we cannot help you.

Thank you for your understanding!

Hello,

Please tell me what you mean by “no template”, you don’t have any template or you have a Standard Template from the tagDiv Standard Pack plugin.
Unfortunately, is possible to take a little longer until the Cloud Library loads because it has many templates with different customizations and functionalities.

Thank you!

Hello,

I understood you have made some tests on the staging website, and after that, you use the theme on your live website.
Do you have extra plugins activated?
Have you checked for admin-ajax error? Please verify the console when you try to save the settings, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you can please send some screenshots or the link to your website.

Let me know the results!

Thank you!

Hello,

Please provide more information, screenshots or a video(with the settings) and your website link in order to help you.

Thank you!

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/ hope that help you.

Let me know about your results!

Thank you!

Hello,

Please provide more information, screenshots or a video(with the settings) and your website link in order to help you.

Thank you!

Hello,

Please make sure you have close the tag for JavaScript where you set the code for analytics.

Thank you!

Hello,

So, I understand you have the last theme version, v11.2 and the last WordPress version, v5.8
Please do the following steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins that you use
6. clear cache (if cache plugin exists)
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please remove the Instagram account and add it again.

Hope that help you!

Thank you!

Hi,

If you want to have the same category template for all categories, but with some changes, then duplicate the existing template and for assigning another template go to Newspaper -> Theme panel -> Categories -> Select a category you want and there you can find the setting “Category cloud library template” and choose the template from that dropdown for each category, also you can change the title of template for each category => https://www.screencast.com/t/BMP2o0nqJ
When you set a block on a category template, you need to set the filer on the Current category => https://www.screencast.com/t/hAAhXSJ5 to display the posts from that category.

Hope this helps you!

Thank you!

Hello,

The posts are not appearing on the homepage? or those are not appearing on the entire website.
If it is only on the homepage, then it can be from some settings that are set on the homepages blocks like offset -> https://i.imgur.com/MtZhWuX.png, or filters -> https://i.imgur.com/xKqWU3o.png
If the problem is on the entire website, then most probably it is from some plugins conflicts and you need to make some tests only with tagDiv plugins enable, also without any cache plugin.

Thank you!

Hello,

The width on mobile can’t be bigger than 300px.

Thank you!

Hello,

The WooCommerce template is the standard template, so, if you want to use our plugin, you need to create the page with tagDiv Composer, also, you can check this article https://tagdiv.com/how-to-build-an-ecommerce-website-with-newspaper-theme/

Thank you!

Hello,

The social icons from inside the hamburger menu can be removed from Theme Panel -> Social Networks => https://www.screencast.com/t/PwyZdqFF

Thank you!

Hi,

I’m glad that you manage the situation!
The tagDiv Standard Pack plugin from version 10.4, is no longer required because the new demos are using cloud templates.

Have a nice day!

Hello,

Do you have more websites? Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello,

To assigning another template go to Newspaper -> Theme panel -> Categories -> Select a category you want and there you can find the setting “Category cloud library template” and choose the template from that dropdown for each category https://www.screencast.com/t/z4purbea

Thank you!