Hello,

Thanks for this suggestion, I will put it on our list of suggestions.

Have a nice day!

Hello @jluchini2,

Please make a full backup to all files and database send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

I checked your website and seems to look fine https://www.screencast.com/t/VhQoOIC6a, but you have some shortcodes on the page, please activate that plugin that you use.

Thank you!

Hello,

Please send some screenshots with your steps.
Also, if you have a standard Prebuilt Website you need to add the logo in Theme Panel -> Header -> Logo and Favicon (you need to have the tagDiv Standard Pack plugin activate ), but if you have a Pro Prebuilt Website then you need to add the logo with tagDiv Composer like in this video https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hi,

We need to investigate what settings were made to cause that problem and if you are agreed to send us on email – WP admin link access and credentials at contact@tagdiv.com ( please make a full backup to all files and the database before sending the email). Include a link to this topic in the email.
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello,

Please try this custom code CSS, hope this help you

.td-module-container:hover .td-thumb-css {
transform: scale3d(1.1, 1.1, 1);
-webkit-transform: scale3d(1.1, 1.1, 1);
}
.td-module-container .td-thumb-css, .td-module-container:hover .td-thumb-css {
transition: transform .5s ease;
}
.td-module-thumb {
overflow: hidden!important;
}

This will apply to all blocks from your website.
You need to set the code in Theme Panel -> Custom Code -> custom CSS.

Thank you!

Hello,

We need to take a look to see what can be done there. Please make a full backup and contact us via email at contact@tagdiv.com and provide the wp-admin and credentials.

Thank you!

Hello,

Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please provide some screenshots to understand better the issue.

Thank you!

Hello,

Please let me know what demo you installed.
It seems that the problem is only on certain demos.

Thank you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

That’s weird! Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

A solution is to create a category named “Sponsored” and set it on the post as a parent category.

Thank you!

Hello,

tagDiv Opt-in Builder block video, if the video is in the content of the post, not set like featured video.

Thank you!

Hello,

Unfortunately, for standard the change need to be done using custom code CSS, so please make sure you use the same smart list and please send the link where is set it.

Thank you!

Hello!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and cPanel access, so we can investigate more into this issue and let you know what can be done.

Thank you!

Hi,

Most of the time this problem was caused by untested plugins, please make a test and see if the CSS Analyzer is working if you use only tagDiv plugins.

Let me know the results!

Thank you!

Hello,

The zoom effect is available on the Big Grid Flex blocks => https://www.screencast.com/t/VoNacNuHBRKW

Thank you!

Hello,

To bring back the theme panel settings you can use the theme panel backup -> https://forum.tagdiv.com/import-export-theme-settings/
Please check this and let us know the results!

Thank you!

Hello,

I checked your website and seems the Instagram works well in the footer => https://www.screencast.com/t/LsOSs6JbTCCq
Also, the sidebar is created with tagDiv Composer or in widgets?

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

In most cases when you get a similar message “ Error at zones: 6(models): 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not solve the issue, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Also, please make a full backup to all files and databases.

Thank you!

Hello,

Please check this topic with the same question https://forum.tagdiv.com/topic/post-view-not-showing-unique-view-count/

Thank you!

Hello,

The post view count from our theme is count all enters on posts, for example, if you refresh a post this will be count, for standard post template -> https://i.imgur.com/IxB1jfM.png if you are using cache plugins you need to use this option -> https://forum.tagdiv.com/ajax-view-count/
The theme will count using the theme counter and analytics counts using its own counter. There is no simple way to make them both work using the same parameters. The real and unique value for your visitors is given by Google Analytics. Our post view counter will count any post-visualization, even if the post is visited twice by the same person and that’s why appear that difference.

Thank you!

Hello,

We have some new tutorials and you can find them on our youtube channel, but for core web vitals and page speed you can’t make a video to guarantee that they will be solved, and it is also not only related to the theme used but of the plugins/ads and all external resources that you use, these can cause you problems related to core web vitals.
For the new feature, you can check this article https://forum.tagdiv.com/tagdiv-opt-in-builder/
Also, related to page speed please check this topic
https://forum.tagdiv.com/topic/website-speed-issue-2/

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.

Thank you!