Hello,

Please try to reset the style on the block, with right-click => https://www.screencast.com/t/iDt8zJerj and see if the problem persists.

Thank you!

Hello,

Please provide some screenshots with the archive page, normally you should not have the sign “-” before the number, to be able to help you.

Thank you!

Hello,

Please make sure that all theme plugins are installed (tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it, you will find all the theme demos in the Prebuilt websites and import whatever demo you want.

Thank you!

Hello,

Please give more information about what plugins it is, if they are tested with the theme https://www.screencast.com/t/hO1cTSy0 what buttons it is about and widgets. if you can send us screenshots or contact us by email at contact@tagdiv.com and there give us the details.

Thank you!

Hello,

Please make sure that all theme plugins are installed (tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.
If the problem persists, please provide a link to your website to check it.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Let me know the results!

Thank you!

Hi,

The footer template does not have the button to be edited with tagDiv Composer in the backend, the footer can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF that page can be private.
You can customize it with tagDiv Composer => https://www.youtube.com/watch?v=nE51MfLV7hE
Also, seems now the sidebar header and footer look fine on mobile https://www.screencast.com/t/BABAupqWSr

Thank you!

Hi,

I just reply for you on this topic: https://forum.tagdiv.com/topic/most-of-demos-are-disabled-only-few/
Please don’t create another topic with the same issue.

Thank you for your understanding!

Hello,

You can disable the date and author from Theme Panel -> Block Settings -> Meta info on modules/bocks => https://www.screencast.com/t/VU7u5FEfyXb7

Thank you!

Hello,

My colleague answered you on this topic https://forum.tagdiv.com/topic/problem-with-shop-plugin-and-woocommerce/

Thank you!

Hello,

You can use a header template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, you can use the standard header from Theme Panel, for this you need to have the Standard Pack plugin, from version 10.4, the tagDiv Standard Pack plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

To install the demo, you may need to activate a specific plugin. For example, this demo requires the tagDiv Cloud Library plugin and cannot be installed unless that plugin is active – https://www.screencast.com/t/dAlgY09Q356K
The theme plugins can be installed and activated from here -> https://www.screencast.com/t/DQPrwHGch
Maybe that is why you are seeing disabled demos, but in this case, there should be a tooltip mentioning what plugins it requires

Thank you!

Hello @Bschohr,

Please let us know where you encountered difficulties using our theme, and we will try to help you.

Thank you!

Hello,

If you have a shortcode of the form, you can set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved, you can set it on pages.

Thank you!

Hello,

Please follow the documentation: https://forum.tagdiv.com/import-export-theme-settings/ ; make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/; and you have the Standard Pack plugin installed and active.

Note: When you try to restore a backup from Theme panel -> Import/Export, please do not press “Reset”.

Thank you!

Hi,

This request has been discussed in this topic https://forum.tagdiv.com/topic/change-post-template-and-on-older-posts/

Hope this helps you!

Thank you!

Hello,

Please let me know what template is used for the post (standard template or cloud template).
You can change the color for the number of smart list like this, edit with tagDiv Composer, select the smart list and there is a setting for color https://www.screencast.com/t/4fcWyHeUoch

Hope this help you!

Thank you!

Hello,

Please let me know what prebuilt website do you have installed, if you have a Standard Prebuilt Website you can change the fonts from Theme Panel -> Theme Fonts => https://www.screencast.com/t/y4NljP3w2uao but if you have Pro Prebuilt Website, then you need to set the font with tagDiv Composer https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hello,

Please make sure you set up correctly the menu structure, like in our documentation: https://forum.tagdiv.com/mega-menu/
Please do not set sub-menu under a mega menu -> https://i.imgur.com/DYtV7Fa.png -> https://i.imgur.com/yR1huKj.png, this will make it look like this -> https://i.imgur.com/q4FqBYK.png

Thank you!

Hello,

Please make sure that all theme plugins are installed (tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.
If the problem persists, please provide a link to your website to check it.

Let me know the results!

Thank you!

Hello,

If you use the mobile page, then you need to set the width and height for ad box on the mobile page.
The settings you make on the desktop will also change for mobile, only if you use the mobile responsive version.

Thank you!

Hello,

Unfortunately, we don’t know how this plugin works.
I would not recommend doing auto-update directly on the live website, because various problems can occur.
It is also recommended to make a full backup to all files and database before updating.
Also, I have now checked your website and it seems to be working fine.

Thank you!

Hello,

To remove the background image for the menu on mobile, please access Newspaper -> Theme panel -> Background -> Mobile menu/search background and remove the image from here https://www.screencast.com/t/ATV1Jr7s
Also, if you want to remove the sign-in/join from the header with tagDiv Composer => https://www.screencast.com/t/Y5j6ArY8Ug , select the element and with right-click, you can delete it => https://www.screencast.com/t/GshM3Q3nwDv

Thank you!

Hello,

This seems to be a new problem. We’ll like to investigate this situation and see from where it is to can fix it. If you agree, please make a full backup for your website and database and contact us at contact@tagdiv.com, include the link of this topic, and add the wp-admin and cPanel access.

Looking forward to hearing from you!

Thank you!

Hi,

The open_basedir is a server configuration, a security measure to disallow file access. The PHP script is trying to access the folder for which access is not allowed. This restriction is defined by the PHP open_basedir variable for each domain separately. By default, open_basedir allows access to the tmp and domain’s document root directories.
There are a couple of things that you can try.
First, you should check your files and folders permission ad make sure that the permission of the file is set to 755 and files to 644.
You should also try deactivating the open_basedir. Edit the php.ini file, or .user.ini that is located within the main directory of your site and add this line:
open_basedir = none
Make sure to reach out to your hosting provider for more assistance with this if you are unsure how to handle this as they will be able to assist you more with these specifics.

Let me know the results!

Thank you!