Hello,

I saw you set the title for the video pop up ad, this will show if you have set a featured video on that post and if you set an ad on the flex block on the video and will look like this https://imgur.com/fPgww6j

Thank you!

Hello,

I’m glad that you managed the situation and that you solved it.
Unfortunately, our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Let us know if you need further assistance.

Thank you!

Hello,

Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

I’m glad you solve the problem.
Let us know if you need further assistance.

Have a nice day!

Hello,

You can install the theme
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, the install/update a plugin please check this article https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

I saw you have a Standard Template for posts from the tagDiv Standard Pack plugin, and you can’t edit with tagDiv Composer. If you want to edit the layout of the posts, you need to use a Single Post Template from Cloud Library => https://www.youtube.com/watch?v=I1R3j1QYod0

Thank you!

Hello,

Please check this article https://forum.tagdiv.com/tagdiv-opt-in-builder/

Hope this help you!

Thank you!

Hello,

This social sharing icon appears only on the mobile version. If you want it to be displayed on the desktop version, you need to use a custom CSS => https://www.screencast.com/t/w5dA10Sa
.td-social-viber{
display: inline-block;
}

The code needs to be set in Theme panel -> Custom code -> Custom CSS => https://www.screencast.com/t/fxetQe24ZHf

Hope this helps you!

Thank you!

Hello,

Unfortunately, there is no option to block certain sections of the page.

Thank you!

Hello,

Please disable the time ago, clear all cache and see if the issue persists.
Do you have extra plugins activated?

Thank you!

Hello @mikecfmedia,

Please make a full backup to all files and database send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

Unfortunately, the WP Rocket plugin is not tested with our theme and can interfere with our theme when it doesn’t recognize mobile theme plugins and mobile pages.

Thank you!

Hello,

This depends on the cache plugin used.We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/.

Thank you!

Hello,

Please make sure you have the latest version of the theme, v11.2, if you need to make the update I recommend that you update the theme on a staging website and please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA, clear all cache and see the results.
Also, please make sure all plugins which you use to be compatible with the latest version of WordPress, v5.8.

Thank you!

Hello,

I’m glad the problem has been solved.

Have a nice weekend!

Hello,

You need to do the same for mobile https://www.screencast.com/t/pMWkyvRpp

Thank you!

Hello,

You can find the setting on the element -> https://www.screencast.com/t/VZYjUVVN

Thank you!

Hello,

I don’t really understand what you mean by “flexbox”, but yes, you can add the newsletter in the footer section or you can import a footer template that has the newsletter =>https://i.imgur.com/cD592OF.png

Thank you!

Hello,

I understand that the problem is solved if you use Facebook business site, I’m glad.

Thank you!

Hello @kaderan,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

Unfortunately, if you use a Standard Template for posts, then you can’t show the image of the author, you can achieve that if you set a Single Post Template from Cloud Library.

Thank you!

Hello,

I saw you have a Standard Header, it’s a little harder to get that.
But if you will change on header template from cloud library, then you can easy to set the URL on your logo https://www.screencast.com/t/k4zx30NrKxeu

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Thank you!

Hello,

Some users use the Adrotate plugin, the shortcodes work properly with the theme based on users feedback, that’s why my colleague recommended it to you.
You can try to add the shortcode in one of those elements: in an element called raw HTML => https://prnt.sc/10jfzg2 or you can try to set the shortcode in column text or text with title, in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!