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Anamaria
tagDiv Staff

Hello,

Unfortunately, the files will be overwritten when you make the update, so you need to add them again.

Thank you for understanding!

Anamaria
tagDiv Staff

Hello,

Those blocks are from the tagDiv Standard Pack plugin, so, if you want to continue using them, you need to have the tagDiv Standard Pack plugin updated and activate, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.
If you don’t mean this please give me more details, screenshots.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can use a header template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, you can use the standard header from Theme Panel, for this you need to have the Standard Pack plugin, but in the last update, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure that the comments option from Theme Panel is enabled => https://forum.tagdiv.com/enabledisable-comments/ and you have set to allow the comments on the posts, edit the post and in a post is a setting -> Discussion => https://www.screencast.com/t/EZhoy8Uj.
Also, you need to edit the single post template with tagDiv Composer and add the Single Post Comment from tagDiv Composer.
Also, please let me know what template you use for posts, send some screenshots or the link to your website.
Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hi,

Usually, this error appears when the requirements aren’t set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps => https://www.screencast.com/t/3eF7oKMSOr2J, this problem is when you use plugins that in turn require wp memory limit (WPML, revolution slider) each, in turn, requires 256 MB wp memory.
The easiest way to solve it is to double the wp memory limit.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please check this topic https://stackoverflow.com/questions/57370144/wordpress-database-error-while-access-the-subcategory
https://wpml.org/forums/topic/wordpress-database-error-table-wp_term_taxonomy-doesnt-exist/

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, these blocks don’t have the option to apply on the image radius, this option is available on the flex block.
For these blocks, you need to use some Custom code CSS.
You can check this topic https://forum.tagdiv.com/topic/how-can-i-create-a-rounded-big-grid-flex-with-colored-meta-info-background/

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad that you manage to find a solution.
Usually, to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and you will have the responsive version.
Also, you can check this topic about mobile version https://forum.tagdiv.com/topic/cannot-change-mobile-page-for-front-page-of-site/

Thank you!

Anamaria
tagDiv Staff

Hi,

Thank you for sharing this information with us.
We will follow this situation and the results.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have set the same template for all posts, also, you can try to add the ads in the template which have no ads added, and see if the ads are showing for all posts, after that.

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, the Instagram feed above the footer works only with Instagram Personal Account.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

You can find the option on the element Single Post Featured Image => https://www.screencast.com/t/lE8P1aYok normally should not affect speed.

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m in Romania.

Thank you!

Anamaria
tagDiv Staff

Hello,

If you send an email, then my colleagues will reply to you as soon as possible.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

For this issue “When I write and update contents, it does not show me exact words. “, indeed doesn’t show these notifications in real-time, but if you update the post and then refresh the window, they should be updated, also, I have informed our developers about this to fix it as soon as possible.
If the option for the post to be indexed is activated, please make another request to Google to index that post.
-> https://yoast.com/wordpress-noindex-post/
-> https://yoast.com/help/how-do-i-noindex-urls/
-> https://yoast.com/accidentally-noindexed-a-post-what-to-do/

Let me know about your results!

Thank you!

Anamaria
tagDiv Staff

Hello,

If you send an email, then my colleagues will reply to you as soon as possible.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

To understand that now most of the problems you reported are solved?
Also, if you use the amp plugin that is included in the theme package they are compatible https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ maybe you have had another amp plugin that is not compatible with the theme.
Also, for the mega menu please make sure you set up correctly the menu structure, like in our documentation: https://forum.tagdiv.com/mega-menu/
Please do not set sub-menu under a mega menu -> https://i.imgur.com/DYtV7Fa.png -> https://i.imgur.com/yR1huKj.png, this will make it look like this -> https://i.imgur.com/q4FqBYK.png
Also, when there are so many issues it is advisable to check if they are caused by a plugin conflict.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please try to recreate a new mobile for the homepage, and assign it like in this video https://www.screencast.com/t/FLeMNKncy
Also, you can try to do a test using the theme plugins and other plugins that are tested with it, clear all cache and see if the problem persists.

Thank you!

Anamaria
tagDiv Staff

Hello,

I understand that the problem is solved, right?

Thank you!

Anamaria
tagDiv Staff

Hello,

1. As I said before you can set the font for each viewport like in this video https://www.screencast.com/t/x2CiOjgtukmx -> https://www.youtube.com/watch?v=rbkYVyj1__Q
2. I think there is a small misunderstanding because when you resize the window when you edit, the mobile responsive version appears, and you said that you created the mobile page, so to edit the mobile page you need to edit from here => https://www.screencast.com/t/shDT2p4mn
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Anamaria
tagDiv Staff

Hello,

If in your top bar the name is “Standard Template” => https://www.screencast.com/t/DCmYwOYyOwDm then you can’t edit with tagDiv Composer, because is a Standard Template from tagDiv Standard Pack.
But if you have Single Post Template, then need to be displayed like this https://www.screencast.com/t/osIXYm9xam
tagDiv Composer is a page and cloud builder, it can be used only for pages and cloud templates, therefore you can use it on a single post template from tagDiv cloud library to adjust the layout, but not to write the post content, for this, you need to use the WordPress editor, you can only change the style/layout, this is a video about single post template => https://www.youtube.com/watch?v=6m8-EebnfM0

Thank you!

Anamaria
tagDiv Staff

Hello,

If you have a standard template, then you need to set what you want in the sidebar from Appearance -> Widget -> https://www.screencast.com/t/MldJiYG9j and set the sidebar in Theme Panel -> Template Settings -> Blog and posts template => https://www.screencast.com/t/UJO9DI7M
For the Single Post template from Cloud Library, you can check this video => https://www.youtube.com/watch?v=fa7GenCHcBU if you have the same template for posts, will apply to all posts.

Thank you!

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