Hello,

If you have a standard template, then you need to set what you want in the sidebar from Appearance -> Widget -> https://www.screencast.com/t/MldJiYG9j and set the sidebar in Theme Panel -> Template Settings -> Blog and posts template => https://www.screencast.com/t/UJO9DI7M
For the Single Post template from Cloud Library, you can check this video => https://www.youtube.com/watch?v=fa7GenCHcBU if you have the same template for posts, will apply to all posts.

Thank you!

Hello,

I saw you have the theme version, v10.3.9.1, in the last theme update v11 and v11.1 new implementations related to the social counter for Facebook and Instagram were made.
So, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
If you want to make the update, I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ using method B.

Let me know the results!

Thank you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

I just checked your website and seems now the logo is set => https://www.screencast.com/t/awnDaM4RN -> https://www.screencast.com/t/cxnmAkFVm
Also, the prebuilt website is pro, so the changes need to be done with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hello,

So, I saw you have set a standard footer template 9, and to display the Instagram feed for the standard template you need to connect to your Instagram Personal account, and set the Instagram ID in Footer -> Instagram Settings => https://www.screencast.com/t/OAludoEzaoRI then clear all cache.

Thank you!

Hello @mikecfmedia,

Please tell me what version of WordPress and theme you have.
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Usually, after you set the code in .htaccess the WP editor works well.

Thank you!

Hello,

Unfortunately, for block 12 you can remove that button only with custom code CSS =>
.td-read-more
{
display:none;;
}

Set the code in theme panel> custom code> custom css.

Thank you!

Hello,

For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.
Also, for posts loop please check the settings if you have set up a limit or an offset and let it empty with no space, no value => https://www.screencast.com/t/u9wQNZMAtph

Thank you!

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Hello,

Unfortunately, the solution to don’t display the Vimeo tag in the excerpt is to set a manual expect for post => https://www.screencast.com/t/ScfbOjkLZ

Thank you!

Hello Alex,

I’m sorry, but I’m not sure I fully understand your issue. Is the date displayed or not?
If you are sure that you have set the date to be displayed on posts and blocks and it does not appear, please go to Settings -> General and make sure is set the Date Format => https://www.screencast.com/t/UPatdncPLZwq

Thank you!

Hello,

I just checked your website and seems you have set already a shadow, but is not apply => https://www.screencast.com/t/vIXokEUclwb, please try to edit with tagDiv Composer the homepage, and after the header, you need to have a CSS Code =>https://www.screencast.com/t/CvkujL8gLtW2, open it => https://www.screencast.com/t/sRHhHBuDFand and check the code => https://www.screencast.com/t/4weukZyxDj
Are you using any plugin to remove the unused CSS or something similar?

Thank you!

Hello @galbeatrix,

I think this is your website https://mymirror.hu/ and I made a test to share a post on Facebook => https://www.screencast.com/t/fDCPrxazqCB and the featured image is showing.
If AIOSEO support did a test and it’s okay, there may be a problem in the region you are in, just like in his case @ahavahel

Thank you!

Hi,

Please try to deactivate the Cloudflare APO plugin and cache plugin, and see if the version mobile is showing on desktop.
If there is still a problem, please make a full backup to your website and database and
send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hello,

Normally if you do not set width and height on the ads, they should look like this => https://www.screencast.com/t/QrjQbM7yme -> without blank space.
If you want try deleting width and height and see if there is still blank space.

Can you tell me why you want to set width and height on the ads?

Thank you!

Hello,

In the update, v11, the implementation of the boxed option has been fixed, if you set a background image/color this boxed option had applied only to content, now it also applies to the header and footer -> https://www.screencast.com/t/F0lENxO1Jb2 -> https://forum.tagdiv.com/background-introduction/
So, if you want to make the layout full width and change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Thank you!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins =>https://i.imgur.com/hDOGJCW.png -> https://www.hostpapa.com/knowledgebase/fix-destination-folder-already-exists-error-wordpress/

Thank you!

Hi, @oposum

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Hope it will help you!

Thank you!

Hello,

Please check if you have set the “Redirect mobile visitors to AMP” -> https://www.screencast.com/t/pckkmejuXJiz if you have this option enable, please disable it.
If you use our theme and AMP that comes with our theme, then yes the Amp URL will be “/?amp” and if you have set the redirect mobile to AMP then will be /?amp=1.

Thank you!

Hello,

I just checked your website and seems now the logo image is showing => https://www.screencast.com/t/FTyQA5HHs -> https://www.screencast.com/t/iDADSB0jCA

Thank you!

Hello,

I’m sorry to hear that, I tried to help you as much as I could, with information to understand how the theme works.

I’m sorry for the inconvenience!

Thank you!

Hello,

We need to take a look to see what can be done there. Please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:

– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello,

So, you have 8 posts in that category, and you want to display only 4 in a row, so you can achieve that like in this video => https://www.screencast.com/t/pwSWHEmhlUCX
The block ‘Single related post’ was removed from tagDiv Composer because it did not have many options and can be replaced with a flex block that has more options.

Thank you!

Hello,

This is strange because I made a test and works well, please try to remove the Instagram account and connect again, clear all cache.
Also, if the problem persists, please make a full backup to all files and the database end an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue.

Thank you!

Hello,

1. To change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
2. Unfortunately, you can change the elements big grid flex, but you can use flex block 1, where you can set limit post number and modules per row => https://www.screencast.com/t/fg5VvdLRa
3.For ads in the posts please check this article https://forum.tagdiv.com/article-ads/ and video https://www.youtube.com/watch?v=biTpVVlr8j8

Thank you!