Hi,

I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Hello,

The font size is defined in the single post cloud template-> https://i.imgur.com/CkTcKvw.jpeg

Thank you!

Hello,

Can you please provide more details about what you are looking to achieve to accessing the via and source? Do you want to add them in a custom field?

Thank you!

Hello,

You can use the smart list element. You need to use the smart list from tagDiv Composer, inside Single Post Content ->
https://i.imgur.com/dbipPWQ.png according to the documentation https://forum.tagdiv.com/smart-lists/. You can create the smart list in Gutenberg.
Also, you don’t need to use the classic editor, you can use the Gutenberg editor, which is the default editor for WordPress and select/add the element classic https://i.imgur.com/9sWuCtW.png to add the smart list.
Also, please make sure you have the same heading in the post editor and in the smart list element.

Thank you!

Hello,

It depends, if you agree to add this option to the theme, then there is a possibility that it can be added.

Thank you!

Hello,

Unfortunately, no. The documentation is on the forum here https://forum.tagdiv.com/newspaper-theme-documentation/
You can ask us any time if you have questions.

Thank you!

Hi,

I just checked, and now it is displayed well https://i.imgur.com/3lA8TV7.jpeg

Thank you!

Hello,

You can use other free plugins, and if the plugin provides a shortcode then you can set it in the column text element.

Thank you!

Hello,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

I’m glad that now works. Don’t hesitate to contact us if you have other questions.

Have a great day!

Hi,

Please provide a video with your steps.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here

Thank you!

Hi,

Yes, please send them via email at contact@tagdiv.com
Do you have cPanel?

Thank you!

Hello,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Please also disable the mobile theme plugin and check after.

Thank you!

Hi,

Please check the steps provided in this topic and check if the issue persists -> https://forum.tagdiv.com/topic/no-post-found-will-all-categories-selected-as-a-filter/

Thank you!

Hi,

Did you assign the page to the homepage here -> https://i.imgur.com/mx7Ldy4.png? What cache plugin do you use? Do you still have the tagdiv mobile theme plugin activated?

Thank you!

Hello,

Can you please provide some screenshots?
Please let me know if your server has the option to send emails and is configured to do so. Also, if not, you can use a WP SMTP plugin

Thank you!

Hello,

You can use our gallery options, but for the page, you need to have the acf plugin pro version https://i.imgur.com/4K20QNp.png and use those options on the images -> https://i.imgur.com/jMo89lb.png

Thank you!

Hello,

This can be done, but only with custom work, because the theme’s code needs to be modified custom https://tagdiv.com/submit-a-request/

Thank you!

Hello,

Yes, you can delete it. Before, please do a backup.

Thank you!

Hello,

I think the WPML causes the issue because you used a string transition, and you don’t have a cloud template for each language.
Please try the follow steps:
You need to translate the English (original language) the template for each language in part – https://i.imgur.com/CDmeHCf.png you should have them for each language cloud template – https://i.imgur.com/4agmUtg.png
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.
The pages are created with tagDiv Composer which is a page builder, when WPML is used it cannot translate everything that was built with the page builder and must be edited for each language separately. Please open the page in the editor and click on translate – https://i.imgur.com/TXH6y1c.png. After, if you duplicate the template, you can edit it to change the logo, menu, and whatever you want.
When you make the corrections, make sure you are on the page with the language you are editing, and if you use the cache, or object cache, please clear it.
Please check this topic https://forum.tagdiv.com/topic/missing-strings-on-wpml/

Thank you!

Hello,

To remove the read time, you need to edit the template with tagdiv Composer, select the element, and with right-click you can delete it -> https://tagdiv.com/right-click-menu-tagdiv-composer/

Thank you!

Hello,

The theme and WordPress create thumbs.
For each thumbnail you enable, a copy of that image will be created. I recommend using Flex blocks instead of blocks 1-25, which are from the tagDiv standard pack and cannot be customized as a Flex Block. This plugin loads all the styles even if they are not used. Therefore, our theme creates thumbnails that are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3 -> https://forum.tagdiv.com/theme-thumbs/. Additionally, WordPress creates thumbnails at https://www.screencast.com/t/AMVBOZWto. Our suggestion is to review the blocks you use and ensure that the thumbnails are active only for that particular use => https://forum.tagdiv.com/theme-thumbs/.
The tagDiv Composer is our page builder and it can be used for building pages and cloud templates, but not for creating posts. For this, you’ll need to use Gutenberg or a classic editor.
Using tagDiv Composer, you can build/edit the single post template (the layout of the posts).
Here is a video that will show you how to use the builder to create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg to do this you’ll need to have the posts already.

Thank you!

Hello,

Please make sure that you added the entire link to page and the links contain the https://www.

Thank you!