Hello,

Can you provide more details? like what version you have, a link to your website.

Thank you!

Hello,

Can you provide a screenshot with the header? If you have a header template, edit with tagDiv Composer, select the header and you can change it => https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hello,

What do you mean, only the default pro prebuilt website you have? Did you activate the theme? After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello,

I think you referring to have the homepage -> blog, do this from WordPress -> Settings -> Reading => https://www.screencast.com/t/MxL2uDiDnj80, set on “Your latest posts”.

Hope this helps you!

Thank you!

Hello,

You need to do the same for the header => https://www.screencast.com/t/blqD9mqiVC0
I’m sorry, I don’t understand exactly what you mean by “Why is it greyed out when i want to choose it from the menu?”, can you provide some more details?

Thank you!

Hello,

Unfortunately, you can’t set the clarity. 
When you use a background video, it will not have sound.

Thank you for your understanding!

Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)), as I said above.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
I hope this information helps you!

Thank you!

Hello,

Please make sure all the tagDiv plugins are enabled => https://www.screencast.com/t/sUy4KEsyeGE
Also, you have installed a Pro Prebuilt Website or a Standard Prebuilt Website?

Thank you!

Hello, @ibrahimkali,

If you referring to the WP Rocket plugin that is only a suggestion to improve your website.

Thank you!

Hello,

If you have mobile responsive you can make changes in this path wp-content/plugins/td-composer/legacy/Newspaper/parts/register.php, if you use the mobile theme plugin you need to make changes in this path wp-content/plugins/td-composer/mobile/parts/register.php

Hope this helps you!

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.

Thank you!

Hello,

I’m glad that you manage the situation!

Have a nice day!

Hello,

I checked your website and the ads are displayed => https://i.imgur.com/oGaD3c0.png -> https://i.imgur.com/0Lpgmu5.png -> https://i.imgur.com/XhyEZvH.png
Can provide exactly the place where the ads do not display?

Thank you!

Hello,

Please do a test using only the tagDiv plugins, because the problem can be from the Lazy Load plugin https://www.screencast.com/t/domGMoOzN

Thank you!

Hello,

On the ThemeForest, you can download only the last version of the theme 10.4, if you referring to the path 10.3.9.1_10.4 is included in the package, so if want to make the update manually, you need to upload the “Newspaper.zip” file to your “/Wp-Content/Themes” folder.

Thank you!

Hello,

I saw you have the mobile theme plugin activate, so you need to add the logo in Theme Panel -> Mobile theme -> Header => https://www.screencast.com/t/JRfLgTHiiD

Hope this helps you!

Thank you!

Hello,

If you have installed a Pro prebuilt Website, you can hide the author name from the block with tagDiv Composer => https://www.screencast.com/t/wEdPdPyp2ChA , edit the page and select the block you want to edit and in the tab called “Layout” you can hide the author => https://www.screencast.com/t/fjrVaQm5IX
but if you have a Standard Prebuilt Website, then the change needs to be done in Theme Panel -> Block Settings -> Meta Info on modules/blocks => https://www.screencast.com/t/Xn9fCsUFen.

If you don’t mean this, then please provide me with more details and screenshots.

Thank you!

Hello,

What demo did you install? A Pro Prebuilt Website or a Standard Prebuilt Website?
If you have a pro prebuilt website then you need to use the tagDiv Composer https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/header-manager/
If you have a standard prebuilt website then please make sure you have the tagDiv Standard Pack plugin installed and activated.
Also, you can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to design

Thank you!

Hello,

I just checked your website and seems you have the last version of WordPress v5.7.2 and an older version of the Newspaper theme v8.7.1.https://www.screencast.com/t/cQbs2IZ4 The compatibility with WP v5.7.1 was provided only with Newspaper v10.4
Unfortunately, there is a big difference between version v8.7.1 to version 10.4.
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/

Thank you!

Hello,

I just checked your website and it seems that this website is not built with our theme, Newspaper => https://www.screencast.com/t/TFtjVsWYWRu

Thank you!

Hello,

I am sorry. I’m not sure I fully understand what you want to achieve or what the problem is.
Please provide more details and screenshots using the tool.

Thank you!

Hello,

Try to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Hope that helps you!

Thank you!

Hello, Carlo,

Yes, the last version of Newspaper v10.4 is compatible with WordPress 5.7.1.

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 2(models): 3(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.

Thank you!