Hello,

To align this element => https://www.screencast.com/t/Js7sAl0i, please try this Custom Code CSS

.wpb_text_column .span-reading-time .rt-label, .wpb_text_column .span-reading-time .rt-time{
position: relative;
top: 5px;
}


This code needs to be set in Theme Panel> Custom code> Custom CSS.

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

Unfortunately, I don’t know an alternative solution, but maybe my colleagues via email will be able to provide some more information and maybe can help you.
If you want to contact us via email at contact@tagdiv.com and tell them about this request.

Thank you!

Hello,

I saw you have the last version of WordPress v5.7.1, the compatibility with WP v5.7.1 was provided only with Newspaper v10.4
Before the update, please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

The option to enable/disable the AMP is available only when the mobile theme plugin is disabled.

Thank you!

Hello, @redaktionlumao

If I understood it correctly, a solution could be to use the unique article option, follow this guide: https://forum.tagdiv.com/unique-articles/
This option automatically removes duplicate posts from the page.
For filter, isn’t possible to exclude the posts that have the category by also a specific tag, what you can do is to add a new category on the posts that you want to remove from the block and set that category in the taxonomies filter with “-” -> https://www.screencast.com/t/BxvGmNxsk -> https://forum.tagdiv.com/flex-block-settings-guide/.

I hope this will help you!
Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.1 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.1, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you

Hello, Kim,

We are sorry for these inconveniences.
We try to make the way a user interacts with the theme to be flexible and easy to use as possible. Unfortunately, we may not always be able to make this possible, but we will try to be as careful as possible in the future.

Thank you for your understanding!

Hello,

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

The AMP Update is fully functional with Newspaper Theme and there are no issues from what I can see. This may be due a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

It seems to be a problem with the cache plugin. If you can please do a test on a staging website using only the theme plugins, for a few days and see if there will be this problem.

Let me know the results!

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have https.
Also if the theme is not activated you’ll get the same message, make sure that you have the theme activate as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Let us know about your results!

Thank you!

Hello,

To change the color of the header you need to select the row on the header and in the tab “General” is an option called “Background gradient”=> https://www.screencast.com/t/VxxlLE6r

Hope this helps you!

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 0(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH so you can only add the elements that are present in the toolbar, without shortcodes(blocks).

Thank you!

Hello,

I think you referring to the option the Auto Loading on the Single Post Template you can disable it with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA
If you don’t mean this, then please provide me with more details and screenshots.

Thank you!

Hello,

I found this article with the same error https://wordpress.org/support/topic/php-fatal-error-uncaught-error-call-to-undefined-function-mysql_connect-in/ please check it.

Let me know the results!

Thank you!

Hello,

Can you provide some screenshots of your problem?
You can edit the mobile page with tagDiv Composer https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)

Thank you!

Hello,

I understand you have created a mobile page, please make sure you set it => https://www.screencast.com/t/bYroSq7x8T9, also, the header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent footer like this => https://www.screencast.com/t/HrjOBNayd -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)

Hope this helps you!

Thank you!

Hello,

That’s weird! Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.

Thank you!

Hello, @MattiaVe,

You can use a license key for one single product, but the same purchase key can be used to activate your development copies and also the live version of your theme. Using test platforms is allowed with the same Envato key.
According to Envato license terms
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello,

You can send an email at contact@tagdiv.com and provide the code and wp-admin, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello, @Ikbal,

Please don’t share your credentials on the forum.
Please contact us via email at contact@tagdiv.com and provide wp-admin login, as well as cPanel or FTP if possible. Also, please tell us what problems you face, including some screenshots.

Thank you!

Hello,

That is right, if you get the connected account will expire in 60 days means that you set the Instagram API correctly. Since Instagram removes the access to feeds API now you can get access to it only for a limited period, after that you’ll need to refresh the tokens and so on.
https://developers.facebook.com/docs/instagram-basic-display-api/reference/refresh_access_token/

Thank you!

Hello,

Unfortunately, this plugin and the way you want to integrate it with the theme can only be done with custom work.
What I can do about support is just send the path to the files, if you want you can find the files for flex block in this path wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes and the modules used in this path
wp-content/plugins/td-composer/legacy/Newspaper/includes/modules and for standard blocks in these paths wp-content/plugins/td-standard-pack/Newspaper/includes/modules -> wp-content/plugins/td-standard-pack/Newspaper/includes/shortcodes
The blocks in our theme have options that allow the font size as a general in the Theme Panel (standard pack) => https://www.screencast.com/t/eMWIOqeV3Xhor using tagDiv Composer for flex blocks. https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hello, @Ambu,

If you send an email, then my colleagues will reply to you as soon as possible.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!