Hello,

Please try to do the steps from this article https://wordpress.stackexchange.com/questions/51498/wordpress-slug-issue-with-non-latin-characters
Hope this helps you!

Thank you!

Hello,

I made two tests and for me, is the right featured image for post => https://www.screencast.com/t/XIuhNzhoi for the original website.
For the test website, you have right, is a problem, so, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide: wp-admin URL and cPanel URL and credentials and let us know about this problem in email.

Thank you!

Hello,

If you have this error, ”
Fatal error: Uncaught ArgumentCountError: Too few arguments to function {closure}(), 4 passed in .. ” please update the WordPress to 5.7.1 and check to see if the problem is still persisting.

Thank you!

Hello,
The page speed is not related only to the theme that you are using, this is affected by plugins/content/ads/ external resources, etc.

To increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

However, page loading speed can depend on many factors, and each website is unique from this point of view.
Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not if you are using PRO demo or a standard one.

Hope this helps you!

Thank you!

Hello,

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
We provide support only here on the forum or via email.
What image not displayed, the featured image?
For images please make sure you have enabled this option from Theme Panel -> Post Settings -> Featured images => https://www.screencast.com/t/BIDW11v0
Also, please check if you have the thumbs enable from Theme Panel -> Block Settings => https://www.screencast.com/t/W7mJQNv3

If you don’t mean this, then please provide me with more details and screenshots.

Thank you!

Hello,

That is right, if you get the connected account will expire in 60 days means that you set the Instagram API correctly. Since Instagram removes the access to feeds API now you can get access to it only for a limited period, after that you’ll need to refresh the tokens and so on.
https://developers.facebook.com/docs/instagram-basic-display-api/reference/refresh_access_token/

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. delete tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello,

The problem may be due to a plugin conflict, so please please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hello,

If I understood correctly, you want to filter the blocks on the homepage, so you can apply the filter on the blocks please check those articles => https://forum.tagdiv.com/flex-block-settings-guide/ -> https://forum.tagdiv.com/flex-block-settings-guide/

Hope this helps you!

Thank you!

Hello,

I saw you use a mobile theme plugin for AMP, so you need to create those pages in the mobile editor, your mobile page content must be added in the mobile editor as you can see here: https://www.screencast.com/t/Zy49V5vfYW This can be found at the bottom of every page when editing https://forum.tagdiv.com/the-mobile-theme/

Hope this helps you!

Thank you!

Hello,

To hide the thumbs you need to use this custom code

.td_module_mob_1 .td-module-thumb{
display: none;

}
.td_module_mob_1 .item-details {
margin: auto;
}

and look like this => https://www.screencast.com/t/Pm3H3ccBn
Set the code in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/St204VtFl3NU

Hope this helps you!

Thank you!

Hello,

Please try to use PHP v7.3 and see if the error is still there.

Thank you!

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

So, which version of the 3 do you want to use for mobile?

Thank you!

Hello,

If I understood correctly when you want to share a post, the featured image doesn’t appear, right?
Please make sure that you have og image set, usually, for this, we recommended using the SEO Yoast plugin (our theme doesn’t have the option for an image).
Also, you can check the og image using this tool => https://developers.facebook.com/tools/debug/
To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).

Hope this helps you!

Thank you!

Hello,

Our theme doesn’t have the option to set an avatar, you can add an avatar to your profile in two ways:

Gravatar – check the official documentation
WP User Avatar – just install it and the avatar option will appear in Users -> Your Profile
Also, please let me know what plugin you use for avatar and please provide the link to your website to investigate the problem.

Thank you!

Hello,

If I understood correctly, you want to change only the color on each side like here => https://www.screencast.com/t/sC1pBvB8ggd, right?
For this, you need to delete the width on the header/footer zone and set the background color on the zone, but you need to set a background on the row to don’t have the same color => https://www.screencast.com/t/SiyClCEy6q -> https://www.screencast.com/t/5s6rjZFEOcH you need to do the same for footer.

Hope this helps you!

Thank you!

Hello,

This is the new code for both blocks =>
.td-grid-style-1 .td-post-category {
background-color: rgba(255, 0, 0, 0.7);
}
.td-post-category
{
background-color: rgba(255, 0, 0, 0.7);
}

Thank you!

Hello,

Unfortunately, our theme doesn’t an option to make it global. You need to set it manually on each cloud template that you are using, and this will appear where you use that template.
Also,for pages need to add manually to each one of them.

Thank you!

Hello,

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

I think you referring to the option the Auto Loading on the Single Post Template you can disable it with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

Please make sure that the update procedure is done correctly, that the plugins are updated too and active: https://forum.tagdiv.com/how-to-update-the-theme-2/ also, try to deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and see if is still a problem.
Also please take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details about the issue you have, screenshots, a link to your website.

Thank you!

Hello,

I am not sure I fully understand what you are looking to edit. Please provide more information about your issue and screenshots, so I can understand better and easily in order to help you.

Thank you!

Hello,

Our newsletter simplifies that form and displays only an email field and a submit button.
If you want to display the whole form, then you have to use another element such as column text or text with title set the code in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.

Thank you!

Hello,

You can make tests with the cloud library on a staging website and after all, you can choose what template do you want to use.
We recommend a mobile page template for faster loading => https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

Unfortunately, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.

Thank you for your understanding!