Hello,

I’m glad that you managed to solve the problem.

Have a nice day!

Hello,

As Vlad said, when you add an inline ad, you have to set the paragraph number after which you want it to appear, it does not increment, it will appear only once.
This is a video, that can help you => https://www.youtube.com/watch?v=biTpVVlr8j8

Thank you!

Hello,

Do you use any code for ads? because it can cause you this problem
Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, and see if the problem persists.

Thank you!

Hello @rodrigolsantana,

I understand that you asked the host about the security plugin and that it doesn’t have one, right?
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, do you use the Wordfence plugin?

Thank you!

Hello,

If you use a mobile responsive version, then you need to edit with tagDiv Composer, select the viewport on phone, and then you set the logo where you want, the same for the mobile page, but if you have the mobile theme plugin activate then you can’t change the position. https://www.youtube.com/watch?v=HXQQygkCCJo

Hope this helps you!

Thank you!

Hello,

Unfortunately, I can’t see your post => https://www.screencast.com/t/baqhJOIwr but please make sure you set the featured image for that post => https://www.screencast.com/t/W0xuplnd

Thank you!

Hello,

I checked your website and seems you have a Standard Header style, so to upload a logo you need to go in Theme Panel -> Header -> Logo & Favicon => https://www.screencast.com/t/e1nn7Et6LN

Hope this helps you!

Thank you!

Hello,

Unfortunately, there is no option to exclude posts/pages from the search.
If you really want to change this you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello,

If you have installed a demo with content it will be exactly like in the demo.
For your problem, I think you have set this option from WordPress -> Settings -> Reading => https://www.screencast.com/t/MxL2uDiDnj80, so please set the option to A static pages, and for Homepage, you need to assign a page => https://www.screencast.com/t/TaXfGsZU2X ->https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Hope this helps you!

Thank you!

Hello,

I’m very sorry to hear about this.
I just verify your website and seems the images set as featured image no longer set the address (link) => https://www.screencast.com/t/envTUtHsFF
Please make sure you have set the featured images => https://www.screencast.com/t/zgVo7NoaYwu
Also, do they appear then edited with tagDiv Composer?
Also, you can check if you don’t have a plugin conflict.

Also, we start to answer from oldest to newest topics/emails, also, please try not to reply multiple times to the topic/email if possible, this will only delay our response.

Hope this helps you!

Thank you!

Hello, @thefeedski,

Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).

This issue can be from the plugin cache you use, when the mobile responsive version is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache, those can interfere with the theme and causes this problem.

Hope this helps you!

Thank you!

Hello,

To make inline the line search, please set padding-top on the element, like this => https://www.screencast.com/t/Wthh0Wf5pSt
Also, you can hide the <> symbols using this custom code

.tdb-mega-modules-wrap .td-next-prev-wrap
{
display: none;
}
Set the code in Theme Panel ->Custom code -> Custom CSS -> https://www.screencast.com/t/WojblWnz

Hope this helps you!

Thank you!

Hello,

I am not sure I fully understand what you are looking to edit. Can you please provide screenshots and link your website with more information about what you want to achieve?

Thank you!

Hello,

I’m glad you found how you can manage our theme settings and how it works.
If you have other questions, please let us know!

Thank you!

Hello,

Can you send me screenshots or a step-by-step video and how is it displayed, please?
It will be much easier for me to understand exactly what is the problem.

Thank you!

Hello,

I just made a test with your ID for Twitter and works well => https://www.screencast.com/t/n7tZThCs1Y, please clear your cache.
Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.
Unfortunately, at the moment, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.

Thank you for your understanding!

Hello,

I have let our developers know about this request and added it to the request list, they will try to solve it as soon as possible.

Thank you for your understanding!

Hello,

Unfortunately for the moment, the theme is not filled RTL, it can be used only partial for RTL, sorry!

Thank you for your understating!

Hello,

If you have disabled these theme panel options and use a single post template then the settings will not apply, the theme panel settings apply on standard post template.
To delete the author box and related articles, edit with tagDiv Composer the Single Post Template => https://www.screencast.com/t/KWmBHU5juF6R select the element and with right-click => https://www.screencast.com/t/jcffF5bb87ft or with drag & drop place it into the deleting red zone from the bottom right of the page => https://www.screencast.com/t/DSbFuKBiru

Hope this helps you!

Thank you!

Hello,

I just checked your website, and now the mobile menu works well => https://www.screencast.com/t/xDWk3MNv76YO

The page speed is not related only to the theme that you are using, this is affected by plugins/content/ads/ external resources, etc.
I just checked your website and it looks that your images and thumbs are not optimized, for example, you can use EWWW Image Optimizer plugin, also, you can try other plugins like Autoptimize. Your website needs an optimal speed that’s why you need to make some settings also to help for the improvement.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
However, page loading speed can depend on many factors, and each website is unique from this point of view.
Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not if you are using PRO demo or a standard one.

By the way, we have such a great result with this new update and with our new tool: https://www.youtube.com/watch?v=tnkVapqhIHc
Our tool is running only on normal pages and not for posts or categories for example.
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )
.

Hope this helps you!

Thank you!

Hello,

I’m glad it was helpful.
If you have questions regarding our theme, just let us know!

Have a nice day!

Hello,

Usually, this error appears when the requirements aren’t set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps => https://www.screencast.com/t/3eF7oKMSOr2J
Also, make sure that you do not have extra plugins that interfere with the theme.

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again and see if the problem persits.

Let us know the results!

Thank you!

Hello,

Have you ever created a mobile page and then deleted it?
Please create a mobile page with copy content and after you need to set to “No mobile page” => https://www.screencast.com/t/ynhZy7SNOqh and see if the problem persists.

Thank you!

Hello,

Please make sure you have the same header set on the article pages if you have a Header Template imported from Cloud Library, you can check which header is set, from Manager(Website Manager) -> Header => https://www.screencast.com/t/nKX3ff3zjr
If this is not what you mean, then please provide more information, screenshots and your website link in order to help you efficiently.

Thank you!