Hello,

I checked your website, and I saw you have the version of theme v10.3.7 and the last version of WordPress v5.7.1, the compatibility with WP v5.7.1 was provided only with Newspaper v10.4
Before the update, please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

To disable that effect, you need to use a custom code CSS

<style>
.td-element-style-before {
transition: none!important;
-webkit-transition: none!important;
opacity: 1!important;
}
</style>


Set the code in Theme Panel -> Analytics / JS Code =>https://www.screencast.com/t/WbKJW3EYwK

Thank you!

Hello,

Unfortunately, our theme doesn’t have the option to set popup ads, you can achieve that with a plugin, but I can’t recommend which one, because we haven’t tested plugins for something like that.

Thank you!

Hello,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

These are the paths => wp-content/plugins/td-composer/legacy/Newspaper/includes/td_config.php => https://i.imgur.com/bQpMgSf.png and this for flex block 1wp-content/plugins/td-composer/legacy/Newspaper/includes/modules/td_module_flex_1.php
but if you want only to change the height and width for image, you can do it like this => https://www.screencast.com/t/BKlPEkNwfj8
Also, please check this topic https://forum.tagdiv.com/topic/how-to-change-the-size-of-thumbs-on-moduleblock/

Thank you!

Hello,

So, if I understood correctly, you to add a caption for the featured image you would add you added the title element, right?
if so, then yes, that item will be on all posts, to add a caption for the featured image, it must be added when you choose that image, like this => https://www.screencast.com/t/6e3XdnGs -> https://www.screencast.com/t/IxnAxfrHPuEX
tagDiv Composer is a page and cloud builder, it can be used only for pages and cloud templates, therefore you can use it on a single post template from tagDiv cloud library to adjust the layout, but not to write the post content, for this, you need to use the WordPress editor, you can only change the style/layout, this is a video about single post template => https://www.youtube.com/watch?v=6m8-EebnfM0
For fonts, you can check what family fonts apply on the post using the option from sidebar tool for each element => https://www.screencast.com/t/XLqSdtPv or from Manager(Website Manager) -> Fonts => https://www.screencast.com/t/zyhMF5hU -> https://www.youtube.com/watch?v=rbkYVyj1__Q

You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Hope this helps you!

Thank you!

Hello,

I’m glad you found how you can manage our theme settings and how it works.
If you have other questions, please let us know!

Have a nice day!

Hello,

If I understood correctly, you want to change the background color of the menu header, right?
For this, you need to select the viewport on phone, select the zone of mobile menu and from the tab “CSS” you can change the background color => https://www.screencast.com/t/uO47flEmmeP
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.

Hope this helps you!

Thank you!

Hello,

I asked one of our developers and he said that Vue developer mode was left that way because it helps them detect certain problems.
Normally it should not affect the way your site works.

Thank you!

Hello,

I just checked your website and seems to work well, there is no error => https://www.screencast.com/t/XVi7iVlKhD46 -> https://www.screencast.com/t/2kw9A0E463
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Also, for images, seems the path from which the image comes is not known => https://www.screencast.com/t/L1SKyeC0, so please check if you don’t have a plugin conflict.

Please understand that our support forum is not instant. We start to answer from oldest to newest topics/emails, also, please try not to reply multiple times to the topic if possible, this will only delay our response.

Thank you!

Hello,

If you want to set it for flex block 5, here is the block path wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_5.php and use module 5 in the path above, sorry, but I don’t know exactly where that code should be added because I’m not a developer.

Thank you for your understanding!

Hello,

Please do a test using only tagDiv plugins on a staging website, and see if the problem persists, because there is a possibility, quite small indeed, to be a plugin conflict, and if the problem persists, after all, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

If the problem persists, then we need to take a look and see what happened there. Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access and credentials so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

Please if you can do a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the problem persists.

Thank you!

Hello,

In this topic, you can find information about mobile versions can use => https://forum.tagdiv.com/topic/mobile-pages-2/
So, I check your website and seems to be the mobile responsive version => https://www.screencast.com/t/ft23ysMafjs, I understand you have created a mobile page, please make sure you set it => https://www.screencast.com/t/bYroSq7x8T9, also, the header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent header like this => https://www.screencast.com/t/z924EIRIMr1Y
The same must be done for the footer.
Also, asks the host if there is a cache plugin installed on the host.

If the problem persists after all this, we need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

I’m glad that you manage to solve the problem!
If you have other questions, let us know!

Thank you!

Hello,

The AdSense code needs to be set between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes => https://prnt.sc/10jk7fq

Hope this helps you!

Thank you!

Hello,

If you have set a footer from Cloud Library like this => https://www.screencast.com/t/urnrnLjPo, then please set on “No template” and the settings will appear => https://www.screencast.com/t/CND5ik5adeL
If this is not what you mean, please provide some screenshots.

Thank you!

Hello,

Did you take the above steps and it still doesn’t work?
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

You have a Single Post Template, so edit the post with tagDiv Composer, so you can delete with right-click or using the drag and drop -> https://www.screencast.com/t/AHTAlk6D or you can simply click on the row and press the delete button from your keyboard.

Thank you!

Hi,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/

Here is an article about how to fix this problem:
There has been a critical error on your website. => https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/

Hope it will help you!

Thank you!

Hello,

I just checked your website and seems you have also a LiteSpeed cache plugin => https://www.screencast.com/t/IdH6xCfqCBef, usually this plugin doesn’t recognize what version it should display mobile theme or mobile page version.

Thank you!

Hello,

To change the color of the header, please edit with tagDiv Composer => https://www.screencast.com/t/v8yuNjlETd select the header menu -> Zone => and the tab called “CSS” you can remove the border value, or change the color of border => https://www.screencast.com/t/q9k0nc0lw7x

Hope this helps you!

Thank you!

Hello,

This page was created with tagDiv composer or did you use another page builder?
Also, I don’t know exactly what titles you’re referring to, because you didn’t attach the screenshots => https://www.screencast.com/t/8dkC2LYnwa6and I checked the website, but I don’t think there’s anything wrong.
Also if you can tell me which editor you use for posts.

Thank you!

Hello,

To make the mobile menu Smart snap, then you need to enable it to be sticky and in its settings to set to Smart snap => https://www.screencast.com/t/zlfVmcjXZ

Hope this helps you!

Thank you!