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Anamaria
tagDiv Staff

Hello,

Our developers are constantly trying to fix the issues, so please disable the tagDiv Composer plugin again, delete it, and reinstall it from the newspaper plugins => https://www.screencast.com/t/WLy01lbc
Unfortunately, we can’t disable the composer for GiveWP custom post type.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Can you provide us with more details, for example where it appears?

Thank you!

Anamaria
tagDiv Staff

Hello, @SMC,

Can you send me some screenshots with effect, and the link to your website?

Thank you

Anamaria
tagDiv Staff

Hello,

If you want to use a standard post template, you can check this topic: https://forum.tagdiv.com/topic/acf-into-cloud-template/ that can help you.

Thank you!

Anamaria
tagDiv Staff

Hello,

Do you use a single post template or a standard template?
If I understood correctly when you are connected this problem does not appear for the rest of the users? if yes, then there may be a plugin conflict, please do a test using only the theme plugins.

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, there is no option to exclude posts/pages from the search.
If you really want to change this you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

If you have the latest theme update, then please do these steps:
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Let us know the results!

Thank you!

Anamaria
tagDiv Staff

Hi,

We need to take a look, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you

Thank you!

Anamaria
tagDiv Staff

Hello,

First, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
also, this issue has been already discussed here: https://forum.tagdiv.com/topic/error-establishing-a-database-connection-9/

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Standard Pack is used only for default templates and not for cloud/PRO templates. In your case, if you want to use standard templates, then you can install the Standard Pack plugin.
This plugin is no longer required because the new demos are using cloud templates.

Thank you!

Anamaria
tagDiv Staff

Hello, @carolhm,

If you have a standard template, then you can disable the post views from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ, but if you have a Single Post Template from Cloud Library, then you can delete the element called “Single Post Views” with right-click or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
If this is not what you mean, please provide more information.

Thank you!

Anamaria
tagDiv Staff

Hello,

If you want to make the website boxed, you need to go in Theme Panel -> Theme Colors -? General theme colors and enable this option => https://www.screencast.com/t/hx35IasTQZY

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

To remove the sign in from mobile please go in Theme Panel -> Header -> Sign in/ Join ann disable the option => https://www.screencast.com/t/bRsMhYYu7V8, also for social links, please make sure you set correct the link to your profiles in Theme Panel -> Social Networks => https://www.screencast.com/t/PwyZdqFF

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad the problem has been solved.

Have a nice day!

Anamaria
tagDiv Staff

Hello,

First, please make a full backup of all files and the database to your website.
After, please deactivate and delete all tagDiv plugins from plugins=> https://www.screencast.com/t/ddVDJfqw
Try to install the theme via FTP -> https://forum.tagdiv.com/install-via-ftp/ (before the install, make a full backup of all files, delete the files of the theme, not override), and install the theme plugins from WordPress -> Newspaper -> Plugins => https://www.screencast.com/t/3CTN3HggbJ and please install also, the tagDiv Standard Pack plugin.

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello!

Yoast SEO Premium plugin should work well with our theme and with all demos.
If you have the latest theme update, then please do these steps:
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Let us know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

I saw that you are using flex block 5, and to add that extra parameter you have to edit this file from this path => wp-content/plugins/td-composer/legacy/Newspaper/includes/modules/td_module_flex_5.php => https://www.screencast.com/t/g2Y4ODAemAt

Thank you!

Anamaria
tagDiv Staff

Hello @thefeedski,

I already replied to your own topic about the same issue, please check: https://forum.tagdiv.com/topic/what-is-tdb_actiontdb_ajax/#post-398792

Thank you!

Anamaria
tagDiv Staff

Hello,

Normally the option for infinite loading use this code ” ?tdb_action=tdb_ajax”, you don’t have to worry about those URLs and it should be set on those unfollow links, but if you want can disable the option the Auto Loading on the Sigle Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/A9nO0Vy1

Thank you!

Anamaria
tagDiv Staff

Hello,

I am not sure I fully understand what you are looking to edit.
Can you please provide more information, screenshots or a video?

Thank you!

Anamaria
tagDiv Staff

Hello,

So, I understand that you added a custom image size, right?
The image size which you added will not appear in the Image size option for flex block.
In order to be able to add it, several changes must be made in the theme files and require more knowledge (developer skills).

Thank you for understanding!

Anamaria
tagDiv Staff

Hello,

If you use a Single Post Template from Cloud Library, then you can find the section in this path => wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_content.php
if you have a standard template then you can find it in this path => wp-content/plugins/td-standard-pack/Newspaper/parts/single/loop-single-1.php the function for the post content on default style is set on this file wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php , the function is starting from the line 428 and the function is function get_content()

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

If your settings are missing from the Theme Panel, then make sure you have Standard Pack installed and active

Thank you!

Anamaria
tagDiv Staff

Hello,

What version do you use for mobile? Mobile responsive version or mobile page?
Can you also provide the link to your website?

Thank you!

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