Hello,

What type of prebuilt website did you install, pro or standard?
If you have installed a Pro Prebuilt Website, then these settings are for Standard Prebuilt Websites, create without Cloud Templates.
These changes apply for example only when you use the standard header/footer templates (and other standard templates) from Theme Panel (not a cloud template) => https://www.screencast.com/t/4gApdblBu8 -> https://www.screencast.com/t/m1vrJsvHM
You need to edit the page with tagDiv Composer to make changes, like in this is a video https://www.youtube.com/watch?v=HXQQygkCCJ

Hope this helps you!

Thank you!

Hello,

To change the color of the pagination, you need to use this custom code CSS => https://www.screencast.com/t/r6Khv0c8y

.td-next-prev-wrap{
background-color: red!important;
}

Set the code in Theme Panel ->Custom code -> Custom CSS

Hope that helps you!

Thank you!

Hello,

These are the methods how you can install the theme
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

If you have installed a Pro Prebuilt Website, then these settings are for Standard Prebuilt Websites, create without Cloud Templates.
These changes apply for example only when you use the standard header/footer templates (and other standard templates) from Theme Panel (not a cloud template) => https://www.screencast.com/t/4gApdblBu8 -> https://www.screencast.com/t/m1vrJsvHM
You need to edit the page with tagDiv Composer to make changes, like in this is a video https://www.youtube.com/watch?v=HXQQygkCCJo<a
If you have other questions you can ask us.

Hope this helps you!

Also, please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

Unfortunately, the block of ” related articles “no longer exists, but you can add a flex block and filter it => https://www.screencast.com/t/SEmxo13Fo2X if you have a Single Post Template from Cloud Library.
If this is not what you mean, please provide more information.

Thank you!

Thank you!

Hello,

Usually, this message appears, when the theme isn’t activated.
Also, this a video which can help you -> https://www.youtube.com/watch?v=fme_957UQtg -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref and please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hi,

I’m glad that the problem has been solved.
If you have other questions, let us know!

Have a nice day!

Hello,

Can you tell me exactly where you want to add those shortcodes and what it is used for?
Normally when you add a shortcode in the elements mentioned above, after saving them will appear in the chosen place.

Thank you!

Hello,

To all those who reported that they had problems with strips, we sent them information that we had fixed the problem.
We will consider finding a way that is as efficient as possible for the information to reach all users.

Thank you!

Hello,

In most cases when tagDiv Css Analyzer has stopped it when is use Cloudflare and the Rocket Loader is active (in our guide it is mentioned the Rocket Loader must be disabled).

Let me know the results!

Thank you!

Hello, @Breinblik,

Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Please disable it, and see if the column text appears.

Thank you!

Hello,

To disable the sticky header go in Manager(Website Manager) -> Header => https://www.screencast.com/t/L2ZtzgmJrtp

Thank you!

Hello,

I made a test with the influencer template and looks fine => https://www.screencast.com/t/8c1r1MBH4R
Also, please make sure you have this option enable from Theme Panel-> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/5Q0FvdDYpSjQ

Thank you!

Hello,

I just made a test with ninja forms =>https://www.screencast.com/t/WiTSoWlO0Mhi and works well =>https://www.screencast.com/t/BVF7KuFuO -> https://www.screencast.com/t/gmPq0NTBYS5 the form appears after you save it.

Thank you!

Hello,

Unfortunately, there is no way to make it work well Newspaper V8.8.2 with WP V5.7.1
Compatibility with WordPress v5.7 is tested only with the latest version of the theme v10.4

Thank you!

Hello,

I’m glad that the problem was been solved!
If you have other questions, let us know!

Have a nice day!

Hello,

Unfortunately, you sent me the same screenshot, with the problem with admin-ajax.php => https://www.screencast.com/t/6wXIHwHQJl2
This page was created with tagDiv composer or did you use another page builder?
Also, if you use Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader and see if the problem persists.

Thank you!

Hello,

You can’t achieve that with block 7, but you can use Flex Block 1, where you can hide the date/author/category/comments etc => https://www.screencast.com/t/U1beZjkEsWz set the excerpt to 0 => https://www.screencast.com/t/OY1GEMKrfILv set the limit post and modules per row and set the value for Modules gap to 10 and Modules bottom space to -10 and the Image height (percent) to 80 => https://www.screencast.com/t/rFgLzaLUyzM
Also, please do a test using only tagDiv plugins and see if the problem with caption persists, also, please send me some screenshots with the steps done.

Thank you!

Hello, @Habi,

I just made a test with a gif file size: 2 MB and dimensions: 540 by 540 pixels and works well => https://we.tl/t-qKyKXycwm7 please tell me the steps made.

Thank you!

Hello,

Unfortunately, I don’t know how I could create the error, the only solution is to have a staging website and when the problem arises send us an email at contact@tagdiv.com to investigate the problem with the login details, without making any changes.

Thank you!

Hello,

This page was created with tagDiv composer or did you use another page builder?
Also, if you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

Please send the link to your website to investigate the problem.

Thank you!

Hello,

As I said above, you need to add the element in single post template called “Single Post Comment” from tagDiv Composer, like this https://we.tl/t-gzVKdheLY4

Hope this helps you better!

Thank you!

Hello,

I think there was a misunderstanding, in order not to have comments on the page, that option must be enabled.

Thank you!

Hi,

I’m very sorry, but our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Hello,

If you have a standard header style, then you can’t change the Image Width, only if you have a header template from the cloud library you can make changes.
You can add an item to the menu created called”More” and in that item, you can add the elements that you have in the menu like this => https://www.screencast.com/t/55UXzp3eq -> https://www.screencast.com/t/ag8HrBkSsd

Thank you!