Hello,

We did not make an official update, because the reported problem was related to the tagDiv Composer plugin in the theme, this being fixed and uploaded on our server, from where it can be installed the theme plugins (Newspaper-> Plugins => https://www.screencast.com/t/xX2HgvQLySE ).
When an official update is made the package off ThemeForest is replaced with the latest version of the theme plugins with all the fixes and implementations of the plugins (if it had been an official theme update, then only one issue would have been resolved).

We are sorry for the inconvenience!

Thank you for your understanding!

Hello,

I am not sure I fully understand what you are looking to achieve. Can you please provide an example?

Thank you!

Hello,

You can try to add the shortcode in an element called raw HTML => https://prnt.sc/10jfzg2 or another alternative you can try to set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.

Hope this helps you!

Thank you!

Hello,

Unfortunately, your situation with that error, I don’t know what it could be from, because I don’t even know how I could recreate it and what it could come from, but if you agree to send us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Before sending the email, please make a full backup to all files and the database.
For the mobile version, I am not sure I fully understand, what version do you use for mobile? mobile responsive version or mobile page?

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use the All in One Seo plugin can interfere with our theme.

Thank you!

Hello,

The fatal error is usually caused when you have an old version of WordPress.
Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.

Let me know the results!

Thank you!

Hello,

If you have an element on the desktop version hidden, but in the other viewports it is unhidden, then you can change the settings like this => https://we.tl/t-BHytxCScBn

Hope this helps you!

Thank you!

Hello,

Yes, it is possible that the theme and plugins update automatically, but the option is not set in the theme, the option is provided by your host, so you need to ask your host if the auto-update option is enabled.

Thank you!

Hello,

@pietro1789, what I understand is that you added a column, but it doesn’t appear on the page? did you add any element to the column or is it empty?
The empty columns will not be displayed.
Also, please provide some screenshots of the problem and a link to your website.

@cakvalasc Please check this topic =>https://forum.tagdiv.com/topic/cannot-add-images-on-image-single-element-or-in-image-ad-box/

Thank you!

Hello,

@PRIKAZNA,
From the screenshot, I saw that you have an admin-ajax error => https://prnt.sc/11zrivk, so the issue is possible to be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.

@cakvalasc and @ivkoit79
please create other topics where you can tell us exactly what problems you are facing, send us screenshots and the link to your site.
This issue related to error zones has already been discussed here => https://forum.tagdiv.com/topic/errors-at-columns-elements-5/

Thank you!

Hello,

To translate the word “on” you need to change it in the theme files, following this path =>
wp-content/plugins/td-composer/includes/shortcodes/vc_wp_recentcomments.php
=> https://www.screencast.com/t/seGKAwbs5cYO

Hope this helps you!

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know about your results!

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

@cheryldimof Please re-install the tagDiv Composer from Newspaper -> Plugins => https://www.screencast.com/t/WLy01lbc clear all cache and see if the problem persists.

Let me know about your results!

Thank you!

Hello,

If you want to remove a category from that flex block, then you need to add a ‘-’ symbol in front of each ID category in the “Multiple categories filter” => https://www.screencast.com/t/ah09i7ZvU -> https://www.screencast.com/t/A2bX3ftu2

Hope this helps you!

Thank you!

Hello @Lorlornyo,

If you mobile theme plugin, then you need to add the custom code in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/St204VtFl3N

Thank you!

Hello,

I’m glad the problem has been solved.

Have a nice day!

Hello,

I’m glad the problem has been solved.

Have a nice day!

Hello,

If I understood correctly, you only want to display the date the article was published, not when the last date was edited, so you can add the element Single Post Date => https://www.screencast.com/t/ObXvUinCO
If this is not what you mean, please provide more information.

Thank you!

Hello,

I’m glad that you manage to solve the problem.
If you have other questions, let us know!

Have a nice day!

Hello,

@gooma2 made some very good suggestions and you can try them, also, to increase the page speed you can check these similar topics for more solutions:
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
-> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
You can try our newest tool called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )

Our tool is running only on normal pages and not for posts or categories for example.

Hope this helps you!

Thank you!

Hello,

Unfortunately, the block of ” related articles “no longer exists, but you can add a flex block and filter it => https://www.screencast.com/t/SEmxo13Fo2X if you have a Single Post Template from Cloud Library.
but if you have a standard post template , please make sure you have this option enable from Theme Panel -> Post Settings -> Related article => https://www.screencast.com/t/baIJDruAWKFt

Hope this helps you!

Thank you!

Hello,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
If I understood correctly, you want to have a different layout of pages on mobile, so you can create a mobile page, this is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Hope this helps you!

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

I am not sure I fully understand what you are looking to edit. As an admin that information from the top bar appears to you, it cannot be hidden.
Also, I checked your website, and I saw you have a Pro Prebuilt Website, so the footer template can be edited only from the frontend if it is assigned, edit a page/post-template with tagDiv Composer and go down to the footer => https://www.screencast.com/t/rpfNhfyrF
First, make sure you haven’t made any changes to the files, and please make a full backup to all files and the database, after you can reset theme settings from Theme Panel -> Import/Export => https://www.screencast.com/t/lcGdqHKcY

Hope this helps you!

Thank you!

Hello,

If I understood correctly, you want to divide a row into two parts, like this => https://www.screencast.com/t/kzYrNMFxx, where you can add an inline text and set the description and the author box with your image, description => https://www.screencast.com/t/TNiRut4rZ

Hope this helps you!

Thank you!