Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hello,

Please make sure you have set the same header on all pages/posts, from Manager(Website Manager)-Header=> https://www.screencast.com/t/lMmIP5hNsSs
I checked the website and it seems that it is not the same header, also the option for sticky header activates them only on some pages.

Thank you!

Hello,

There is no child theme.zip file, you can find the folder of the child theme in this path => Newspaper-tf\code\Newspaper-child also, this is a guide that can help you to create a child theme https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps you!

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello,

As I said, the problem is from the cache plugin used, because the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa).
Also, if you use multiple cache plugins this problem may occur.
We tested the WP Super Cache plugin and this problem did not appear, that’s why we recommend it.

Thank you!

Hi,

I’m glad you found how you can manage our theme settings and how it works.
If you have other questions, please let us know!

Have a nice day!

Hello,

This issue has been already discussed here:https://forum.tagdiv.com/topic/how-to-remove-empty-columns-2/#post-397484

Hope this helps you!

Thank you!

Hello,

If using the standard templates for header/footer, please make sure you have activated the Standard Pack plugin.

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, please let us know!

Have a nice day!

Hello,

This issue has been already discussed here: https://forum.tagdiv.com/topic/sharing-problems/

Hope this helps you!

Thank you!

Hello,

For the problem with autoloading, we need to take a look, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Also, for the logo, you can change the Image Width => https://www.screencast.com/t/mk6LdabRYmrc for both desktop and mobile you can set different widths.

Thank you!

Hello,
The layout is made in this demo =>https://www.screencast.com/t/mHqVuaOv9 because the row layout was divided into 2/3 + 1/3, where block 14 was added.
So if you want to have a block 14 where it should be divided into 3 columns, then the row layout should be 1/1, I made a video that can help you https://we.tl/t-CIeTSqBU74
If this is not what you mean, please provide more information.

Thank you!

Hi,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/

Here is an article about how to fix this problem:
There has been a critical error on your website. => https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/

Hope it will help you!

Thank you!

Hi,

Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.
Hope this will fix the problem that you have!

Let me know the results!

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use the All in One Seo plugin can interfere with our theme.

Thank you!

Hello,

If you want to update the theme, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

I’m glad that you found the problem, if you have other questions, let us know!

Have a nice day!

Hello,

I made a custom code CSS and look like this => https://www.screencast.com/t/43Y2wK12emq
The code is

.children
{
background-color:#eef5fa;
padding:5px;
font-size:small;
font-weight:bold;
color:#000;
}

Set the code in Theme Panel ->Custom code -> Custom CSS

Hope that helps you!

Thank you!

Hello,

We only updated the tagDiv Composer plugin, it was reported that the problems were due to it, but for GiveWP we need more information about the problem caused and how it interacted with the theme before the update and how it works now if you could provide us with this information.
Also, if your developer thinks he has found a solution, please provide us with that information so that I can pass it to our developers to test and provide a fix for the problem.

Thank you!

Hi,

If you own multiple licenses of the theme, you do not need to create multiple forum accounts, you can add your extra Envato keys to the existing account on this forum, for this please check our documentation for Find your Envato Purchase Code -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ Please scroll to the bottom note (also the account kiju-psychologie was removed, therefore you should be able to assign the license to the account you want).

Thank you!

Hello,

I also checked the link sent and the error still did not appear => https://www.screencast.com/t/DgcVBtxBwa -> https://www.screencast.com/t/6YrMk9voWf -> https://www.screencast.com/t/hVIckxZMqZY
Also, what problems did you encounter after the update?

Thank you!

Hello,

Only the administrator and editor can do changes with tagDiv Composer and can save it.
The other users can open it, but the changes made are not saved.
We will try in the future to implement the option to hide cloud templates for the rest of the users who do not have access to edit.

Thank you!

Hello,

Please make sure that the comments option from Theme Panel is enabled => https://forum.tagdiv.com/enabledisable-comments/ and you have set to allow the comments on the posts, edit the post and in a post is a setting -> Discussion => https://www.screencast.com/t/EZhoy8Uj.
Also, you need to edit the single post template with tagDiv Composer and add the Single Post Comment from tagDiv Composer.

Hope this helps you!

Thank you!

Hello, @MikoKau,

Unfortunately, there is a big difference between version v8.8.1 to version 10.4.
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also if you encounter difficulties you can ask us and we will help you.
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.

Thank you!

Hello,

Unfortunately, we recommend using WPBakery only for pages and not for posts => https://forum.tagdiv.com/how-to-use-visual-composer/
Also, if you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Thank you!