Hi

I am, not sure why this happens as the theme is tested and works fine. Try to deactivate all plugins except Visual Composer, clear all caches then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

As long as you have a valid license for our theme you can download the updates with no restrictions.
With regard at Visual Composer make sure that you’re using V 4.11.2 which is included in theme’s path, deactivate all other plugins, clear all caches purge cdn files if you’re using then test again.
If you can manage to solve this issue please provide your site url so I can have a closer look.

Thanks!

Hi

The theme don’t have any element similar with tabs but you can use try to use two blocks on 1/3 rows like here: http://screencast.com/t/08Q3rIQhSIh – http://screencast.com/t/kBiFdJNQrVjm

Let me know how it goes and if this is not what you mean please provide more details about what you’re trying to do.
Thanks!

Hi

You have to modify td_module_single_base.php file and add this code to add author’s email: http://screencast.com/t/tmpYy8W4 – http://screencast.com/t/MGvg3FsMB

$author_email = get_the_author_meta('email');
$buffy .= td_social_icons::get_icon($author_email, 'mail-1');

Thanks!

Hi

The 7 days most popular posts works like this:
– first you need to have post view counter enabled from theme panel > post settings: http://screencast.com/t/RvqvczK4hiJ
– the sort start counting from the moment all conditions are meet, for example if you enabled the post view counter yesterday the theme will display posts with most views staring from yesterday. The theme will not consider the previous post’s views, will consider only the views from the moment when popular sort it’s enabled and post view counter is also active on the page.

I hope this helps.
Thanks!

Hi

Have you added the script in theme panel > custom code > custom javascript section? If so then the script won’t work because of tags. Try to add your code in footer.php it should work fine: http://screencast.com/t/TUO4mHCv1uqq

Thanks!

Hi

You’ll need a specific css for your image in order to get the same effect as on the FA icon but I can’t say exactly how much code will be necessary. It depends by image aspect and the desired rezult. Could be enough two or three line of css or could be necessary a larger code, but I can’t guess how much.

Thanks!

Hi

Our theme load the comments section in single_template_x where is x is the number of post template used: http://screencast.com/t/mI7dM9pTI All other elements displayed on post pages are loaded in loop-single-x: http://screencast.com/t/iXBofbuoNoZd I am not sure how you added the plugin’s comments inside post content bu you can try to place its shortcode in different positions in these files and check how it goes.

I hope this helps.
Thanks!

Hi

Replied you here: https://forum.tagdiv.com/topic/category-top-post-not-displaying-correctly/
Thanks!

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hi

Sorry for misunderstanding!
The theme display author name on post/page as it’s set under user’s profile and don’t have control over these options as they are controlled by WordPress. To change the default display name you’ll need a hook which can control/change that in WordPress. This is a complex task which require many customizations and tests in order to be achieved.
Unfortunately we can’t offer customization services at the moment so if you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks!

Hi

Please check tis topic for more details about 7 day sorting: https://forum.tagdiv.com/topic/sorting-drop-down-menu/

Thanks!

Hi

This is a known issue and we do our best to find a fix for it. Theme developers will continue to investigate this and when they will find a fix for this issue I will update this topic.

Sorry for any inconveniences and thanks for your understanding!

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hi

Sorry for the delay but we answer the topics from the oldest to newest.
From this screen https://gyazo.com/70b904c98cadd75bf7192ea0bf9bc13a it seems that you’re on a static page not on a category page. The settings from this section: https://gyazo.com/5e40d330a65a961681bb3bd575f11d4e are applied only for category pages, not on static pages. Static pages can be edited using Visual Composer if you want to change the elements. For more details please check our documentation: https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
If you still can’t manage to solve this please provide your site url and more details about your issue so I can have a closer look and get back to you with a more accurate answer.

Thanks!

Hi

You can remove the post views counter from theme panel > post settings: http://screencast.com/t/Gaawkthmk For more details about theme’s options please refer to our documentation: https://forum.tagdiv.com/newsmag-general-settings/
Also if you need further assistance let us know and we will get back to you as soon as possible.

Thanks!

Hi

I’ve checked your site again and now the thumbs are generated properly: http://screencast.com/t/aXUv3ePEAa The theme add a dark animation over each thumb displayed in big grid but you can use this css in theme panel > custom code > custom css to remove it: http://screencast.com/t/oer4LHMWdN

.td-module-thumb a:last-child:before{
background: none!important;
}

Let me know how it goes.
Thanks!

Hi

Please make sure that you have setup the plugin according with our documentation: https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/ clear all caches then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

We didn’t tested Advanced Custom Fields Pro to work with the theme and we’re not aware of its functionality in order to provide an answer. However I’ve made a quick test and the plugin works fine but you need to use do_shortcode function to display a form on a post or page. Here is an example for a post: http://screencast.com/t/S1daz5ocjpm – http://screencast.com/t/IXkvDetDOla – http://screencast.com/t/IXkvDetDOla – http://screencast.com/t/fFipR7Fw8
Basicaly you need to edit the file corresponding with the post/page template used and add the shortcode on there using do_shortcode function.
If you want to display a form on a specific page you can use a condition like this: http://screencast.com/t/ROGHlaSJ

if (is_page("page_id")){
echo do_shortcode('[acf field="my_name"]');
}

Note that this customization require some basic coding skills in order to be achieved. If you can’t make this by yourself my advice is to look for someone which can help you wit implementation as we can’t offer customizations services at the moment.

Thanks!

Hi

Thanks @Chris for your help and detailed answer.
For @gdizajn and @berbes
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at V 2.3.6, and Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.

Thanks!

Hi

Thanks @Chris for your help!
@INSPIRELLE I’ve checked your site and now it works fine now: http://screencast.com/t/IADVC2OSv If you still have this issue try to update the theme at V 2.3.6, and Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.

Thanks!

Hi

I’ve checked your site on different browsers and it works fine on my side: http://screencast.com/t/Gur6rxWrh6c I am not sure why this happens on your side but you can try to improve the load speed following our documentationhttps://forum.tagdiv.com/how-to-make-the-site-faster/ also this topic may help you in this regard: https://forum.tagdiv.com/topic/mobile-view-problem-3/

Thanks!

Hi @orlando

Unfortunately our themes were not tested with PHP 7. There might be some elements that will not work anymore as code gets deprecated in newer versions. I’m not saying this is the case, but there could be compatibility issues. There might not be any errors at all or there could be lots of them. We are unsure as we have not tested our themes with it yet. You could try it out and run a few tests to see if everything is in order but we can’t make any recommendation at the moment.

Thanks!

Hi

We didn’t changed anything yet as the last theme update was released only to fix the jQuery conflict that appeared after last wp update. The theme works the same way as before.
We will inspect this and will try to find a solution in future theme updates.

Thanks!

Hi

The plugin is not tested to work with the theme and I can’t say for sure what causes this issue. This types of animations, scroll up/down, are usually made with javascript and theirs implementation may generate different results. I am not aware of how this plugins work but in order to fix this most likely you’ll need an adjustment in its core files to get the desired result.

Thanks!