Hello!

I’ve checked your website in Chrome, and it seems to work perfectly.
Did you manage to solve your issue?

Thank you!

Hello!

Please check the size of the image you have for the one that looks correct and apply it to those other images.

Thank you!

Hello!

Please let me know which demo you use, so I can understand where the issue is and let you know what can be done there. Or please provide your website link or more information, such as screenshots or a video.

Thank you!

Hello!

Edit the page with the tagdiv composer, and you can find the icons in the content zone and footer too. The icons are displayed from the SVG code, and the text can be found here: https://app.screencast.com/tSFAukmjoaFKy
The My Account and Cart at the top right are located in the header, and their names in the list of shortcodes are: Woo Menu Login and Woo Menu Cart. You can add them from the shortcodes list in any cloud header template, but you need to have the shop plugin active.

Thank you!

Hello!

Indeed, there is a problem when JS is loading, from what I’ve checked. I will add the issue to our investigation list so we can fix it in the next update in order to improve more the page speed.

Thank you for your feedback!

Hello!

Unfortunately, we have no option in our theme, so you need a custom solution.

Thank you for understanding!

Hello!

We have 3 options available for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

You can use it on any version you like the most because you will add the content in Gutenberg.

Thank you!

Hello!

Try to use a locker on your post or a partial locker. Read all about it here: https://forum.tagdiv.com/lockers/

Thank you!

Hello!

Unfortunately, we do not have this option there. Sorry!

Thank you!

Hello!

Disable it from here: https://app.screencast.com/EeS7y2HHjzNsb and save the settings.

Thank you!

Hello!

We will re-check and review the provided details, and we will try to fix the existing issues in the next updates.

Thank you so much for your feedback!

Hello Alex!

1. Unfortunately, no.
2. If you have 2 blocks of Flex Block 4 there, then you can copy-paste the style (copy the entire style or only a part of the style, for example, copy style image) from the first block to the second one only if they are the same. You can select the element by right-clicking and choosing copy style, then click on the second block and paste the style. If you have only one block with 2 columns, then all the settings are already applied. Probably the images are not the same size; this could be possible.
There is a possibility to copy-paste the same element where you want. Also, you can have two pages opened in the tagdiv composer and paste them on the other page as well. You can save the entire element, give it a name, and when you open a new page in the tagdiv, the composer can be found in the shortcodes list. Just search after the name you give it, and you can place it where you want.

I hope that helps you!

Thank you!

Hello!

Please provide more information(screenshots/video) about what exactly you need to achieve and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello!

That message appears if you try to unassign a domain so often, so you need to wait until that date. Sorry! There are only 2 spots and you shouldn’t try it so often.
You’ll need to reset the license key from that website you won’t use the theme: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete).

Thank you!

Hello!

Normally, if you disable the features in the theme that you are using, they shouldn’t appear there. Custom codes require custom work; this is what I mean. We will recheck everything and fix it if it appears, even if you are not using it on your website.
Disable the following features:
-> https://forum.tagdiv.com/infinite-loading-single-posts/
-> next, prev, load more features from blocks options.
-> https://forum.tagdiv.com/mega-menu/
-> Woo Attribute Filters element

Thank you!

Hello!

Please check the attributes from products and delete the undefined value. There should be any field that you did not set.

Thank you!

Hello @dacorti!

I can see that your homepage works perfectly (desktop and mobile).
Please delete all the caches and see the changes.
Which browser do you use to check it?

Thank you!

Hello @koekie75!

This issue has already been discussed here; please check: https://forum.tagdiv.com/topic/unable-to-load-wp-editor-in-column-text/

I hope that helps you!

Thank you!

Hello!

Make sure you change the font for every element, clear all the cache and see the results. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please make sure you use the latest update of the theme and plugins.

Thank you!

Hello!

Check this guide: https://forum.tagdiv.com/woo-brands/

Thank you!

Hello!

Choose the image for your product categories: https://app.screencast.com/kezbed3Vizvkd
Uncheck the multi option in order to have a link of the category product page.

Thank you!

Hello!

Please note that some styles of fonts may differ from browser to browser. Maybe the font you use is not compatible with the browser.
https://forum.tagdiv.com/font-customization/

Thank you!

Hello!

I’m not sure which fonts you are using in addition. But the woff file is from our theme only: https://forum.tagdiv.com/font-customization/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello @Aldis!

Unfortunately, no. Please check the documentation so you can find out which shortcodes you can use: https://forum.tagdiv.com/shortcodes/

Thank you!

Hello!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will check the issue and let you know what can be done there.

Thank you!