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Bettina
tagDiv Staff

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/after-updated-mobile-menu-issue/

Thank you!

Bettina
tagDiv Staff

Hello @upperloft!

Yes. I understand.
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Please update the theme to the latest update and deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins, clear all cache.

Thank you!

Bettina
tagDiv Staff

Hello @wsmvfluence2020 !

If you want to display the current tag description, then we have this element called “Tag Description”.
Unfortunately, the posts loop element doesn’t have the option to display the description tag.
You can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they will create a solution for you.

Thank you!

Bettina
tagDiv Staff

Hello @vallartamirror!

1. Disable it from the theme panel settings: https://prnt.sc/Pj3D2CeWg_Q0

2. Did you add any code in the theme panel settings?
Do you have an extra plugin for ads?

3. Deactivate the menu from the theme panel settings -> Header -> https://prnt.sc/BDUh25yS2e9E or modify it from here: https://prnt.sc/ufzYiPUKyWde

Thank you!

Bettina
tagDiv Staff

Hello @RahulDasOp !

Create them exactly as a simple category and choose a parent category for them.
Check these screenshots: https://prnt.sc/qrboRA9-TvPB -> https://prnt.sc/xsq4MnpBcPJX

Thank you!

Bettina
tagDiv Staff

Hello @dpernar !

Check this thread: https://forum.tagdiv.com/topic/cls-issue-3/ and this guide:
https://forum.tagdiv.com/what-is-ajax-preloading/

I hope that helps you!

Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

The path is: wp-content/plugins/td-composer/legacy/Newspaper/header.php

Thank you!

Bettina
tagDiv Staff

Hello @upperloft!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and check this issue.

Thank you!

Bettina
tagDiv Staff

Hello @Upperloft!

Every user should see their subscription in My account -> Subscriptions: https://prnt.sc/yCDLHCCXUefh
Can you please provide more information about what you did and what has just happened there?

Thank you!

Bettina
tagDiv Staff

Hello @anushamulumudi!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

We do not have our own GDPR plugin. The one we suggest is this one: https://wordpress.org/plugins/wp-gdpr-compliance/

Thank you!

Bettina
tagDiv Staff

Hello!

The titles are here: https://prnt.sc/JwKc38q1Ls3s -> https://prnt.sc/JfgMJ30ZH8Kj
Check in your SEO plugin about these titles.

Thank you!

Bettina
tagDiv Staff

Hello @cborgers !

Then please disable this option: https://prnt.sc/oL-N1nU9Cdys

Thank you!

Bettina
tagDiv Staff

Hello!

I can’t access your website: https://prnt.sc/cPyX8Cdz_vtp
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Bettina
tagDiv Staff

Hello @kaeferatwork !

You can customize it in the TagDiv Composer. There are a lot of elements that can help you achieve what you need.
Create and edit every page with the help of the Tagdiv Composer, or you can duplicate the page templates.

Thank you!

Bettina
tagDiv Staff

Hello @kaeferatwork !

You should add a new page named Blog and customzize it with the TagDiv Composer.
We have some settings for the rows and different stretch sizes: https://www.screencast.com/t/bsbB5P97A -> https://prnt.sc/icoqdTR9_DMS4

Thank you!

Bettina
tagDiv Staff

Hello!

A workaround there is to change the width of the entire element: https://prnt.sc/e-EF3adocuBN

Thank you!

Bettina
tagDiv Staff

Hello!

You can set the 100% width on mobile for your column: https://prnt.sc/aoCRrWzyb13H

Thank you!

Bettina
tagDiv Staff

Hello @cborgers !

Choose this option: https://prnt.sc/BHYP5g_S-Of0

I hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

I think there is a glitch from Composer because I’ve tested it with the latest update of the theme, and I couldn’t see the issue.
Clear all the cache and check the results.

Thank you!

Bettina
tagDiv Staff

Hello @ozanguner !

I recommend adding an extra button element with a link near your breadcrumbs so it will work as you wish.

Thank you!

Bettina
tagDiv Staff

Hello Hubert Séguin!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and help you asap.

Thank you!

Bettina
tagDiv Staff

Hello!

If you add the mobile menu to these viewports: https://prnt.sc/asgN1HJ4OVm3, then it won’t appear on the other previous viewports. If you add it also on the second viewport, then you can hide the element on desktop from the CSS tab: https://prnt.sc/N-__iflIt9po

Thank you!

Bettina
tagDiv Staff

Hello Tony!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

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