Bettina Hello @mediax!
I will add these requests to our investigation lists!
You can check that the customizations in the theme are not covered by the support team. https://forum.tagdiv.com/newspaper-theme-support/
You can add any page there, but you should specify the ID of that page.
You can overwrite the default templates: https://forum.tagdiv.com/the-child-theme-support-tutorial/.
Thank you!
Bettina Hello!
I recommend using this element from the tagdiv Composer: https://prnt.sc/94_ZOBOMe7Su
Also, you can use this option as well: https://prnt.sc/7Zxm1z7YelXL
Thank you!
Bettina Bettina Hello @mariospavlou!
I’ve already replied to you via email.
Please do not create the same topic in multiple locations in order to avoid multiple responses!
Thank you so much for understanding!
Bettina Hello @sasel57!
The ‘Error 503 Backend Fetch Failed’ is usually temporary. Usually, this error means that the server is temporarily unable to handle requests and fetch data from the backend for several reasons, including maintenance, heavy traffic, or technical difficulties.
Please address this issue to your host.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Bettina Hello Khalid!
In this situation, Shop is a category, and it leads you to other categories of products. There is no option to change that.
Thank you!
Bettina Hello @iceline!
This is an error from Gutenberg plugin. Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Bettina Hello @pentaliotis !
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Bettina Hello @cborgers !
You should enable this option: https://prnt.sc/UpB0sYxaQ2Ya and set the category image in the Newspaper -> Theme panel -> Categories -> https://prnt.sc/dFKqZjjq19pH
Thank you!
Bettina Hello @mediax!
The child theme is not overwritten by the update. An issue for that could be the compatibility of your child theme with the new version of our theme.
You can set the size of the mega menu container in the tagdiv Composer: https://prnt.sc/NJSp57HoXTs3, so you won’t need any scroll bars.
You can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they will create a solution for you.
Thank you!
Bettina Hello!
Unfortunately, no. You can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they will create a solution for you.
Thank you!
Bettina Hello Tony!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Bettina Hello @naimlibien!
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
Bettina Hello @ron!
I’ve tested your website on the Apple iPhone in Google Chrome and Safari as well.
Everything works perfectly. Please clear all the cache or test it in an incognito window.
Thank you!
Bettina Hello Henrik!
Strange. We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
– please provide more information about this issue
Thank you!
Bettina Hello Hubert Séguin!
You should drag and drop the row here in the middle: https://prnt.sc/P9Vy9Ecg3nRp
There will appear a red button. Or you can right-click on the row and delete it: https://prnt.sc/PByKIB_M70OD
Thank you!
Bettina Hello!
I will add this request to our improvement list!
Thank you!
Bettina Hello @nawkrzy !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Bettina Hello @biuroinfin !
However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website. A good choice for the page speed, it could be the mobile layout which contains less elements because it can improve a bit your page speed.
There is all about the DOM. Which means you need to have less elements into that container or row, as such on that page. I can suggest you only to take care of how many elements you use on that page. You can try to use a cache plugin or a plugin which can minify the page or combine some elements in order to reduce its size.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Bettina Hello @RahulDasOp!
I’ve already replied on your own topic: https://forum.tagdiv.com/topic/template-import-placement-issue/
Please do not create the same topic in multiple locations in order to avoid multiple responses!
Thank you so much for understanding!
Bettina Hello @mariospavlou !
Sure. Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Bettina Hello Jason!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Bettina Hello!
Please reply to the email and paste a link to this topic in order to identify you.
Thank you!
Bettina Hello Sebastian!
Please try to uninstall the cache plugin and check if the problem is solved. Make sure you do not use an object cache or any caching tool in your Cpanel.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Bettina Hello @nexusadmin !
Please deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins and clear all cache. Check out this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Thank you!
