Hello @clecio !

For sure, something is interfering if this happens only from time to time.
There is an error, or what exactly is not working?
If you mean cache, then we recommend the WP Super Cache Plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello Joachim!

This code seems to be an element from the Opt-in builder. If I inspect the homepage, I can see that there is a modal pop-up element that contains this button.

Thank you!

Hello!

It shouldn’t be like that. Did you have some CSS codes or something custom in a child theme? Make sure that you have all the plugins installed and activated, as well as up-to-date.

Thank you!

Hello @brain4web !

I can see a 404 template by accessing that link. Can you please provide more information about what you did and why it didn’t work there?

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello Joachim!

We also have the 404 templates, which can be modified in the TagDiv Composer: https://forum.tagdiv.com/cloud-library-templates/ (see 404 templates).
If you use the Coaching PRO header, then these are the elements from your header: https://prnt.sc/EnkC-wzg-OBe
Delete the ones you do not want there.

Thank you!

Hello Joachim!

Check this guide: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ and set up only the posts.

Thank you!

Hello!

Please note that the Opt-in builder plugin is different than Newsletter plugin: https://forum.tagdiv.com/the-newsletter-plugin/ (Copy-paste the URL manually in a new tab)
Try to use the Raw HTML, and style it via CSS.

Thank you!

Hello!

A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin. Check in Newspaper -> Plugins (the Standard Pack plugin).

Thank you!

Hello!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello!

Please add the image in the general tab (check my screenshot: https://prnt.sc/ZRoVdPARQcJx )

Thank you!

Hello @floorforce !

We shouldn’t have anything like that. Only if any file from our theme gets infected.
I’m sorry, but we try to reply as fast as we can.

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello @amjad !

It’s possible to add the wrong code. Did you check if the theme panel will save your settings if you check the field where you inserted the code again?

Thank you!

Hello @obiwan !

Here is the explanation: https://prnt.sc/VIu1VaikzbMD

Thank you!

Hello!

If you want, we can take a look, see exactly the issue and let you know what you can do there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials

Thank you!

Hello Joachim!

Please uninstall the mobile theme and amp because amp creates those URLs.

Thank you!

Hello @Aydmain !

Please make sure you delete all the cache, also from your browser (check in an incognito window).

Let me know the results!

Thank you!

Hello @clecio !

This seems to be a caching issue. Please try to uninstall the cache plugin and check if the problem is solved. Make sure you do not use an object cache or any caching tool in your Cpanel.

Let me know the results!

Thank you!

Hello!

Please delete all the cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello!

Make sure your plugins are up to date.
Activate the Standard Pack plugin.
That option need to be in Post Settings -> Post and custom post types -> show date.

Thank you!

Hello!

That setting it will show the date and not the modified date.

Thank you!

Hello!

Unfortunately, there is only this setting: https://prnt.sc/4x1_5cS18DEa

Thank you!

Hello Joachim!

This is from the Opt-in Builder plugin. Can be found in pages: https://prnt.sc/2S0cJean6xV1
Make sure it is not set in a URL field (tagdiv Composer).

Thank you!

Hello Joachim!

Please check this topic:https://forum.tagdiv.com/topic/preload-default-font/

Thank you!

Hello Joachim!

You can delete the bookmark elements you use. Read all about it here: https://forum.tagdiv.com/bookmark-save-for-later/

Thank you!

Hello!

You should activate those settings from here: https://prnt.sc/CNycWlHDb4jy and there you have: https://prnt.sc/aaQDHhZElmW5

Thank you!