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Bettina
tagDiv Staff

Hello guys!


@aliceadenise
That one is a warning and not an error. Which PHP version do you use?


@michaelqtodd
For this problem, please contact us via email at contact@tagdiv.com and wp-admin access. We’ll check the problem and try to resolve as soon as possible.

Thank you!

Bettina
tagDiv Staff

Hello @NickSi!

This is strange! Probably the issue there could be that you had a default template set up and then you need to verify each page to have the cloud one, because it won’t assign the cloud template only if you set it global.
Did you solve the issue now? I suggest you to use only tested plugins with our theme.

Thank you!

Bettina
tagDiv Staff

Hello @misschrista13!

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin.

The AMP works better only with the Mobile Theme plugin. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

You should assign the mobile page to the desktop one. Please check the guide for mobile pages presented above once again and verify all the steps.

Thank you!

Bettina
tagDiv Staff

Hello!

A CSS code can be added in the Live CSS or in Newspaper -> Theme panel -> Custom code -> Custom CSS): https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
The old style is accessed by that ID. Now, if you will delete the values of that ID, then the style will be lost.
This is a workaround of what you need to do!

Thank you!

Bettina
tagDiv Staff

Hello @laura!

Yes, you can share it. For cloud templates, the right file is plugins/td-cloud-library/shortcodes/single/tdb_single_comments.php.

Thank you!

Bettina
tagDiv Staff

Hello!

You can unassign the key from the Newspaper -> My license.
I suggest you to use only tested plugins with our theme.

Thank you!

Bettina
tagDiv Staff

Hello @miguel_dimase!

Yes, probably. Unfortunately, we cannot provide support for untested plugins.

Thank you so much for understanding!

Bettina
tagDiv Staff

Hello @jpaul3767 !

That element can be used only on a page. Which one? Check in Opt-in builder -> Subscriptions -> Pages.

Thank you!

Bettina
tagDiv Staff

Hello @rolv!

We have some issues with WPML, which we hope we can manage to fix.
We would like to investigate your issue too.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

Check in Newspaper -> Plugins to see if all plugins (including Cloud Library) are active. 

Thank you!

Bettina
tagDiv Staff

Hello!

Check in Newspaper -> Plugins to see if all plugins (including Cloud Library) are active. 

Thank you!

Bettina
tagDiv Staff

Hello @laura!

Yes. Our theme is not using that class, and I’m not sure if this will be part of any updates to the theme.
You can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they can fully help you.

Thank you for your understanding!

Bettina
tagDiv Staff

Hello @rolv!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer & Cloud Library
2. uninstall (delete) TagDiv Composer & Cloud Library
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer & Cloud Library
5. activate TagDiv Composer & Cloud Library
6. clear cache (if a cache plugin is present).

I hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello @jpaul3767 !

You have no link on that button “Sign Up”. Please check.

Thank you!

Bettina
tagDiv Staff

Hello @miguel_dimase!

It seems to be another font with other settings: https://prnt.sc/ji1ETDm0X6ro

I hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello @jpaul3767 !

Try this CSS code:

body .tds_create_account h2.tds-spsh-title{text-align:center!important;}

Thank you!

Bettina
tagDiv Staff

Hello @chip303!

I do not understand what you’re trying to achieve there.
Can you please explain it to me once again in more detail?

Thank you!

Bettina
tagDiv Staff

Hello!

The file is wp-content\plugins\td-composer\legacy\Newspaper\parts\header\td-login-modal.php 32 line.
Delete the value from the ID attribute from that line and replace it with a href link you want. Please note that you need to add a class to that link with the CSS style of the register button.

.custom-register-button {
width: 100%;
display: block;
padding: 13px;
margin-top: 24px;
font-size: 13px;
text-transform: uppercase;
color: #fff;
cursor: pointer;
position: relative;
}
.custom-register-button:before {
content: '';
width: 100%;
height: 100%;
position: absolute;
top: 0;
left: 0;
border: 1px solid #fff;
opacity: 0;
-webkit-transition: opacity 0.2s ease;
transition: opacity 0.2s ease;
}
.custom-register-button:hover:before {
opacity: 0.2;
}

Thank you!

Bettina
tagDiv Staff

Hello @sameerkhan!

Edit the homepage with the TagDiv Composer, click on the Website Manager and check if you use the Aramis header.
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Bettina
tagDiv Staff

Hello @sameerkhan!

Please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Bettina
tagDiv Staff

Hello @ericarrache!

Please check the console and let me know which errors you encounter there.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Also, you can try to reinstall Cloud Library and the tagdiv Composer plugins.

Thank you!

Bettina
tagDiv Staff

Hello @arb0na!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Bettina
tagDiv Staff

Hello @lgjerlgjer!

Unfortunately, we didn’t test this plugin with our theme.

Thank you!

Bettina
tagDiv Staff

Hello @denya!

If you have some custom fields, then it is necessary to fill them out at the bottom of your page on the left side (while you edit the page with Gutenberg). Or edit the custom fields here: https://prnt.sc/UkotD3r-UIwt
If you cannot handle this situation, then we can help you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic so that you can be identified 

Thank you!

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