Bettina Hello!
We exclusively sell the Newspaper theme on the Envato ThemeForest Market – https://themeforest.net/item/newspaper/5489609. When you buy a Newspaper theme license from ThemeForest, Envato issues you a unique item’s purchase key that unlocks the most important features of the Newspaper theme, allowing you to access the future updates on the theme and enter the support center. Without it, your theme is locked with no theme updates, support, and you have no access to some of the most powerful features. Please find more information on how to find your Purchase Key from here – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-. I hope you find the information a useful one. If you have other questions, please let me know.
Thank you!
Bettina Hello!
I’m glad that I could help you!
Have a nice day!
Bettina Hello!
Unfortunately, I have not yet received an update.
Thank you for understanding!
Bettina Hello!
Unfortunately, I cannot see any license like this with this username.
Please provide the license key via email at contact@tagdiv.com so I can check. Please include a link to this topic to identify yourself.
Thank you!
Bettina Hello!
I’ll add this to our investigation list.
Thank you for understanding and letting us know!
Bettina Hello!
You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one for staging and the other for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete); in this way, the license will be available for the new website, and you can use the theme without any problems.
Thank you!
Bettina Hello!
Because the theme remains there, I did not see your primary domain there anyway. Do you have multiple keys?
Thank you!
Bettina Hello!
This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/.
Please make sure you did all the steps that I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
We’ll check and try to help you as soon as possible!
Thank you!
Bettina Hello!
Unfortunately, there are two places for a license: one for staging and the other for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete); in this way, the license will be available for the new website, and you can use the theme without any problems.
Thank you!
Bettina Hello!
I can see that your key is assigned only to one domain. That message appears only when you try to assign/unassign multiple times.
Thank you!
Bettina Hello!
If you add a new flex block with these settings, then you will get: https://app.screencast.com/QqG6zzRW4Aw6j
Thank you!
Bettina Hello Patricia Hamilton!
Our theme has no code injected with any message “coming soon”. It could be from any other extra plugin that you are using.
Thank you!
Bettina Hello!
This is a known issue. I hope we can fix it as soon as possible.
We’re sorry for this inconvenience!
Thank you for understanding!
Bettina Hello!
Please note that page speed or optimization are not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Bettina Hello!
Make a test and deactivate ALL plugins except the tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
For more customizations, please import a header cloud template.
We recommend using cloud/PRO templates to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features; please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
About pages here: https://forum.tagdiv.com/page-templates-2/ -> https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Check out this video about how to create a website from scratch: https://www.youtube.com/watch?v=SoGQ0d5kIBg
Thank you!
Bettina Hello!
Please check the differences between the cloud vs default templates from our guides:
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-default-templates/
All the cloud templates can be found and edited with the tagdiv Composer from the Dashboard -> Cloud Templates.
Thank you!
Bettina Bettina Bettina Hello!
You do not need a child theme with cloud templates. But you can use the child theme you have with the default templates.
Thank you!
Bettina Hello!
Unfortunately, I can’t provide support for untested plugins.
Thank you so much for understanding!
Bettina Hello!
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you
I’ll check and try to help you!
Thank you!
Bettina Hello!
Which mobile version do you use?
We have three options available for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. You can see your mobile version there and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
Bettina Hello!
You can build your block with custom modules: https://forum.tagdiv.com/modules-builder-newspaper-theme/. Using ACF, you can add any text to your module. Also, we have a feature on the single post template that shows the full posts one after another: Documentation here: https://tagdiv.com/infinite-loading-for-single-posts/
Thank you!
Bettina Hello!
Make sure your homepage SEO Title is set correctly in Yoast: In WordPress, go to Yoast SEO → Search Appearance → General. Check the Homepage title settings.
If you have a static page set as homepage, go to Pages → Edit Homepage → Yoast SEO section, and set the SEO title. Your SEO title should be something like:
Home – My Awesome Site
Google decides what to show even if you set it correctly in Yoast. Sometimes they: Ignore your SEO title if they think another text is clearer.
Temporarily show the URL if the page title or content is missing/broken.
Again, check the live page using Google’s URL Inspection Tool and Request Indexing.
If you have wrong or strange redirects, Google might get confused about which page to show. In Yoast, make sure no weird canonicals are set manually.
Chekc this guide to see how you should set the homepage: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Thank you!
Bettina Hello!
Reset the old license key from Newspaper -> System status and add the new one.
Thank you!
