Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide as much information as possible, wp-admin, so we can investigate this issue and let you know what can be done. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

A workaround there could be to upload an image with the desire size.

Thank you!

Hello Sam!

Yes, of course with the plugin activated.
Please start looking for a plugin conflict.
If you want, we can take a look also. Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Unfortunately, LS cache is not a tested plugin with our theme, only the WP Super Cache.
You can use which one is suitable for your needs, but please take care for a future plugin conflict.

Thank you!

Hello!

I can see the first link in mobile version too, but the 2nd one nor in desktop or mobile.

Thank you!

Hello!

If you need COVID19 Updates, then you can use Covid 19 statistic counter for displaying numbers for a certain country, and Covid 19 statistics table which display numbers for all countries: https://www.screencast.com/t/wFlntvwO2
These elements are in the TagDiv Composer when you edit a page.

Thank you!

Hello!

In this case, you can set up for the 2nd flex block an offset: 5, so won’t be displayed the most recent 5 articles.

Thank you!

Hi Emma,

Please make a full backup, send an email at contact@tagdiv.com and provide screenshots with the version and how was looking before, wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

You can hide elements from their CSS tab: https://www.screencast.com/t/F5l1FfPr

Thank you!

Hello!

Please make sure you pressed the save button from the TagDiv Composer: https://www.screencast.com/t/UoYQ5YBc

Thank you!

Hello Adam!

I can see your header and footer. Did you solve your issue?

Thank you!

Hello!

Please provide more information about what you need to achieve, screenshots or an example in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Yes, this is working just fine. It is normal to appear the base of the template because is its link.

Thank you!

Hello!

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello Fabrizio!

If your posts have the same cloud template assigned, then you should add the Leads shortcode only once. But, if your posts have different cloud templates, then you should edit every post which has different template.

Thank you!

Hello!

This is how it should look in the mobile version because it’s a responsive element: https://www.screencast.com/t/Qa4IASlX the same as yours.

Thank you!

Hello!

Please check our documentation here and activate your theme: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/problem-with-wp-editor-column-text-module/

Hope that helps you!

Thank you!

Hello!

The issue can be from a plugin conflict or a cache problem, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please provide more information about what you need to achieve, screenshots or an example in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

I’ve tested on my end with the same demo, in the Appearance -> Customize and there is no fatal error or anything else like: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3.1).
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

Unfortunately, this will require custom work which is not covered by the support team.
I just explained above that there is no settings in order to achieve what you need, but we will take in consideration your query.

Thank you for understanding!