Hello!

Please provide some screenshots/video about how this header looks like in the TagDiv Composer and check for a plugin conflict (deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again) or some custom CSS if you have which can interfere.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @Clecio!

Unfortunately, we can not control the Like button. This is up to Facebook, because the element comes into an iframe.
For more information, please check this article: https://developers.facebook.com/docs/plugins/like-button/

Thank you!

Hello!

I can’t see your author and the ad.
Please provide more information about your issue, screenshots or videos and point me directly where the issue is.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

In the screenshot you provided all are aligned well. Please provide a screenshot and point me the issue, so I can understand.

Thank you!

Hello!

I can’t see your image.
Please provide more information about your issue, screenshots or videos and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please provide more information about your issue, screenshots or videos and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please check to have the same configuration and maybe it will help.
Our tested plugins with our theme are here: https://www.screencast.com/t/ccUWYVf2B

Thank you for understanding!

Hello!

Then you can choose a responsive version (1). Edit the page how I presented above and you can choose which menu to appear there. The menu you can change in the Appearance -> Menus.
Please note that you should use a cloud/PRO header template in order to achieve this:https://www.screencast.com/t/PB05YCcFsV7Q

Thank you!

Hello!

You need to access Newspaper -> Theme panel -> Social Networks.

Thank you!

Hello!

I can see a part of your footer there. Please re-install the cloud footer template and see the results.

Thank you!

Hello!

Deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If you want we can take a look and see what happened there and what causes the issue.
Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, provide as much information as possible, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

I just replied you here, please check: https://forum.tagdiv.com/topic/how-can-i-see-which-plugin-version-is-compatible-with-theme-version/#post-420027

Thank you!

Hello!

We do not have a list with the compatible version for each update. But, we recommend to be sure you have the latest version of the plugins in every update by accessing the Newspaper -> Plugins and see if there the plugin are active or not. If they are active it means you have the correct version, otherwise it will appear a button with Install and you should install them.

Thank you!

Hi,

We would like to take a look and see what happened there, please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

You have an X if you hover in this part of the save element to delete it: https://www.screencast.com/t/Bf7GH54vbSqy
If you want to edit the saved element, then you can place it again in a page, do the changes and save it again.

Thank you!

Hello!

The settings 2/3 + 1/3 means how many columns the full width row has: https://www.screencast.com/t/0H861Lodri

If you do not mean this, please provide more information about your issue.

Thank you!

Hello!

The last version of the theme is 11.3.1.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Now, you can use which one is more suitable for your needs. In your case, I recommend the mobile pages(2), so you can have a different page than desktop version editable with the TagDiv Composer. All what you should do is to create a mobile page and assign it to the desktop page.

Thank you!

Hello!

The issue is from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please check if you have WP Bakery and uninstall it.

Let me know the results!

Thank you!

Hello Thomas!

It could be a notification from your browser or a plugin, please check.
That menu you can edit from Appearance -> Menus and you can choose the menu from here: https://www.screencast.com/t/HtTE8GILdO3

Thank you!

Hello!

We have only a situation when your plugins may display the install button in the Newspaper -> Plugins. If you had an old version to your updates, then the theme update is not updating your plugins automatically.
A workaround there could be to delete the plugins and then install them again to make sure their version matches the theme’s version.

Thank you!

Hello!

We provide a fix for this JSON error in the 11.3.1 version. Please update the theme and plugins. Note that some CSS settings from the CSS tab of the elements which you adjusted in the 11.3 version will be lost. A workaround there could be to switch the last revision of the page.

Thank you for understanding!

Hello!

I just replied to you via email.

Thank you!

Hello!

There is no option to filter the posts which have category 1 and 2, only category 1 or category 2. But, you can manually filter them by writing their ID.

Thank you!