Hello!

I’m sorry to hear this, but I can see that you receive support as everybody.
Please continue the discussion in your own topics which you have created and we will try to provide solutions for your issues.

Thank you for understanding!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please try to add again the Single Post Content with the ads also and see the results!
If this problem is not solved after that, then we need to take a look and see what happened there.
Please make a full backup and contact us via email at contact@tagdiv.com, provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Please follow the exact steps from this tutorial: https://www.youtube.com/watch?v=UCuVK53sSzY

Thank you!

Hello!

The cloud template should be edited with TagDiv Composer. If you want to add a shortcode from a plugin, then you can use “column text” or “text with title” elements from TagDiv Composer. These elements have a button called “edit content” and if you click on that button, the wp editor will open and you can add the shortcode there, press SAVE and view.

Let me know the results!

Thank you!

Hello!

Please provide more information(how you added those ads), screenshots and your website link in order to help you.

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Check once again carefully in order to find the problem there!
Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello!

Please provide a screenshot with exactly what you want to achieve.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

This issue has already been discussed here: https://forum.tagdiv.com/topic/how-to-remove-post-views-and-comment-count-from-posts-theme-option-dont-work/

Thank you!

Hello!

Unfortunately, this option is not/was not responsive on any element.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

Please make sure you have the latest update and all TagDiv plugins updated, installed and active and the problem shouldn’t persists.
If the problem is still there after the update, then please make a full backup, and contact us at contact@tagdiv.com and provide wp-admin and cpanel access, then our team will handle it. Also include the link of this topic.

Thank you!

Hello!

Please make sure you have uploaded some videos in your Youtube channel and set the correct ID. You can use this plugin: https://themeisle.com/blog/wordpress-staging-site/

Thank you!

Hello!

I’m sorry, but I can not see your picture.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Also, please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

Please provide more information, screenshots with the page you want to display on mobile version in order to help you.

Thank you!

Hello!

The header used in this website is a default one, style 6. For the hero section under the header, you can use our Newsletter plugin. For more information, check our documentation here: https://forum.tagdiv.com/the-newsletter-plugin/
The design can be changed using TagDiv Composer: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Please follow this topic: https://forum.tagdiv.com/topic/how-to-remove-post-views-and-comment-count-from-posts-theme-option-dont-work/

Hope that helps you!

Thank you!

Hello!

This element has a button called “edit content” and if you click on that button, the wp editor will open and you can add some texts.
Please follow all the instructions from this topic, it could help you: https://forum.tagdiv.com/topic/problems-with-wp-editor-i-cant-edit-the-content-of-some-shortcodes/
After that, let me know the results!

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

All the modifications which you want to make, you can easily achieve it if you will use a cloud template from the element’s settings. I tell you this because you need to modify the file of the theme:td_block_template_13. Any change you make in the theme files after each update will be overwritten and you have to make the changes again and again.
If you need an extra help, you can contact us via email at contact@tagdiv.com. Paste a link to this topic so we can easily identify you.

Thank you!

Hello!

In our theme, you can create different templates or duplicate and change the menu for each category and assign them in Newspaper -> Theme panel -> Categories.
Please check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/

Hope that helps you!

Thank you!

Hello!

We try to answer as soon as possible, we answer from oldest to newest.
Please be patient!
Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello!

Please follow the exact settings from the video provided by @Anamaria and it should work well. Also, check if you have some extra settings in that element which can block that or provide some screenshots with the settings you used.

Thank you!

Hello!

Please check if you do not have an extra plugin which can block this, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again. Also, if you have Cloudflare, set it on Learning Mode: https://forum.tagdiv.com/cloudflare-cdn/

Let us know the results!

Thank you!

Hello!

Please provide more information, screenshots with this error and the exactly place where this is appearing in order to help you efficiently.

Thank you!

Hello!

Unfortunately, we have not tested this plugin, so we can’t say if it will work or not. You will have to test and see. Also, please note that we don’t offer support for untested plugins.

Thank you for your understanding!