Hello!

I see that my colleague replied to your email.
He will reply again as soon as possible, we answer from oldest to newest.

Thank you for understanding!

Hello!

Please follow the instructions from this topic: https://forum.tagdiv.com/topic/why-i-cant-activate-my-newspaper-theme/

Hope that helps you!

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

I already replied in your own topic here: https://forum.tagdiv.com/topic/i-updated-to-11-and-disaster/#post-407273
Please, do not create another topic with the same issue!

Thank you!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please try again following this documentation: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Let me know the results!

Thank you!

Hello!

Please make sure that all TagDiv plugins are up to date, installed and active.
Let me know the results!

Thank you!

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello!

Access Newspaper -> Theme panel -> Post Settings -> Sharing, scroll and you should check these : https://www.screencast.com/t/4iQhjr5BK4B

Thank you!

Hello!

1. Yes, it is possible, check this video: https://www.screencast.com/t/GKJxkZTdjS2

2. Edit a block, then you can verify in the CSS tab this option: https://www.screencast.com/t/PepaabGL

3. Please check some tips about mobile pages:
– https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
– https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello!

I’ve checked your email and I couldn’t find it because you did not paste the link to this topic. Please resend the email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

I just explained you above how simple you can change a post template. Check this video, so it could help you to succeed: https://www.screencast.com/t/6YTcP2n1b

Thank you!

Hello!

I’ve checked your website and it seems that all is alright: https://www.screencast.com/t/35AdTGIs49VK
Please clear your cache and try again.

Thank you!

Hello!

If you use a cloud template, then you can edit the page with TagDiv Composer. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
You can enable/disable them from Newspaper -> Theme panel -> Template settings -> Breadcrumbs.
Also, if you use SEO Yoast plugin, then you can enable/disable them from Yoast SEO -> Search Appearance -> Breadcrumbs.
Hope that helps you!

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please check this topic because it could help you somehow: https://forum.tagdiv.com/topic/i-add-anchor-ads-in-this-theme/

Thank you!

Hello Gus!

I think this is possible because you can edit the page with TagDiv Composer now, and you have the possibility to set a sticky row or a column.

Thank you!

Hello!

I’m sorry, but I do not understand. What you need to change in that file?
In our theme we have a setting when you edit the post template with TagDiv Composer. You need to disable/enable that setting like this: https://www.screencast.com/t/JaSHpq10Y
Documentation here: https://tagdiv.com/infinite-loading-for-single-posts/
Unfortunately, this(can we add the google ads after each row of the latest articles on the home page and post pages?) will require custom work which is not covered by the support team.

Thank you!

Hello!

I’ve checked your website and it seems that one element is disappearing. This is strange because we do not have such a setting in our theme to appear and disappear while you are login or not.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello!

It seems that you use a default template, so you can not modify them, only from theme panel or with some CSS custom code.
The issue with those filtering options can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please edit the page with TagDiv Composer and please check the element’s settings. It could be an offset or a filter which causes the problem. Let the offset field empty with no space, no value.

Let me know the results!

Thank you!

Hello!

I’ve checked your website and all seems to be assigned correctly.
Please try to clear your cache(also from your browser) and try again.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

In the future, please try not to reply multiple times on the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello!

I just replied to you in your own topic here: https://forum.tagdiv.com/topic/tagcomposer-plugin-causing-issues-media-library-not-showing/?view=all#post-407011
Please, do not create another topic with the same issue!

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Hello!

Unfortunately, some pages are just for presentation purposes.
Check this documentation: https://forum.tagdiv.com/smart-lists/

Hope that helps you!

Thank you!

Hello!

Where you upload the image in Media, there is a setting with the size of the image and please select full size.
Also, please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://www.screencast.com/t/N18dR3qZrh
After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Hope that helps you!

Thank you!