Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello!

Select the element and click on delete basket or drag and drop the element at the bottom of the page in the red area. For more information about how to use this plugin, check our guide from here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

This issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

You can find this setting in the cloud header template: https://www.screencast.com/t/9km1rBNfeu
Unfortunately, for a default template, you need a custom CSS code which you can insert in Newspaper -> Theme panel -> Custom code -> Custom CSS.

Thank you!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello!

Please make sure the Mobile theme plugin is installed and active.
Also, check if that page has Mobile Theme enabled: https://www.screencast.com/t/q3e3R4fFrzKX

Let me know the results!

Thank you!

Hello!

Unfortunately, there is no setting in this element for view count.
You can modify the file from td-cloud-library/modules/tdb_module_loop.php
Please note that any change you make in the theme files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after every update.

Hope that helps you!

Thank you!

Hello!

1. This is possible only if you use a cloud header and not a default one by editing with TagDiv Composer.
2. You can change that icon from the settings of “Header login” element.

Thank you!

Hello!

For mobile theme the font settings are located in Newspaper -> Theme panel -> Mobile theme. Please check if the setting from theme panel are saving.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

You can choose no sidebar in the settings when you edit normally a post at the bottom of the page. That’s the only setting for that to remove the sidebar.

Thank you!

Hello!

Please make sure your settings are saving in theme panel.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please check the playlist id if is written correctly because in the source you choose that id. If you will choose channel id at the source, then the video playlist element will choose that id and will try to show the videos.

Let me know the results!

Thank you!

Hello!

Do not use both page builders on the same page.
For the moment, the only solution is to shift from WPBakery to Composer.
Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thank you!

Hello!

A workaround could be to build it like this:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever you want into the second column and consider it a sidebar.

Hope that helps you!

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.( Standard Pack for default templates)
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello!

Unfortunately, we do not have an option to create cloud templates for normal pages, just for posts, categories, etc.

We are sorry for the inconvenience!

Hello!

There is a default header template. Please try to add this CSS code in Newspaper -> Theme panel -> Custom code -> Custom CSS:


.home .td-main-page-wrap {
padding-top: 0!important;
}


Thank you!

Hello!

Please check this screenshot: https://www.screencast.com/t/pnjEWgNdb7GA

Hope that helps you!

Thank you!

Hello!

Unfortunately, there is no setting or a better way to achieve this, just how you did it.

We are sorry for the inconvenience!

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

If you do not want to update the theme, then downgrade the WordPress version.

Thank you!

Hello!

Edit the page with TagDiv Composer, click on that flex block, in the tab Layout: Article meta info -> Vertical align: Center.

Hope that helps you!

Thank you!

Hello!

Unfortunately, we can not provide support for un-tested plugins.

Thank you for your understanding!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

Thank you!

Hello!

We will take in consideration your query.

Thank you!

Hello!

I am not sure I fully understand what you are looking to edit. Please provide a screenshot, more information and your website link.

Thank you!