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Bettina
tagDiv Staff

Hello!

Unfortunately, there is no setting to change the shape of that comment counter, only the color.

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this page with TagDiv Composer on mobile viewport and delete the value 0 from the element’s settings: https://www.screencast.com/t/M7ibgBbqRY

Thank you!

Bettina
tagDiv Staff

Hello Adrien!

I recommend you also to build a child theme and add them there, because any changes you make in the theme files after update will be overwritten and you have to make the changes again.

Thanks for your kind words!

Bettina
tagDiv Staff

Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot, more information about what you want to achieve?

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

It is looking like that when I access a post: https://www.screencast.com/t/oIzOGhlE
Please try to clear your cache(also from your browser) and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

My colleagues will reply you as soon as possible.

Thank you!

Bettina
tagDiv Staff

Hello!

There is no need to rename the other files, just one, because even if you rename them you can not choose which one to use.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no other option for CPT at the moment.

We are sorry for the inconvenience!

Bettina
tagDiv Staff

Hello!

1. Try to add this CSS code:

.tdc-header-template .td-main-page-wrap, .tdc-no-header .td-main-page-wrap {
padding-top: 50px;}

2. Unfortunately, this will require custom work which is not covered by the support team.

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no way to transfer the exactly format in posts.

We are sorry for the inconvenience!

Bettina
tagDiv Staff

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/can-the-image-hover-animation-style-be-changed/

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

I checked your website and it seems to work now.
Did you manage to solve the issue?
If not please provide me the links in order to take a look.

Thank you!

Bettina
tagDiv Staff

Hello!

You should select the subcategory in the right side when you edit a post, publish and view the post and there you should see the place of it.
If this is not what you mean, then please provide more information, screenshots and your website link in order to help you efficiently.

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please note that the default templates or CPT you can not modify with TagDiv Composer plugin because they are not compatible.

Thank you!

Bettina
tagDiv Staff

Hello!

It is like that: single-icoonprojecten.php
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Bettina
tagDiv Staff

Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot, more information and an url to your website ?

Thank you!

Bettina
tagDiv Staff

Hello!

You need to switch off the mobile theme from your screenshot, also disable the plugin from Dashboard -> Plugins.

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Try to delete your cache(also from your browser).
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

Try to delete your cache(also from your browser).
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

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