Hello!

On your website this is working just fine: https://www.screencast.com/t/twrbVgqNlVaY
Did you manage to solve the issue?
If not please clear again your cache or try to access your website in an incognito mode.

Thank you!

Hello!

Unfortunately, in our theme we don’t have such this option, this will require custom work which is not covered by the support team.

Thank you!

Hello!

I checked your website and it seems it is working now.
Please check again, delete your cache(also from your browser) and see the results.

Thank you!

Hello!

Please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
It should work because it is working well on my side.

Thank you!

Hello!

Please start looking for a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let us know the results!

Thank you!

Hi @Hinako ,

Please send an email at contact@tagdiv.com and provide wp-admin access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

If you need custom post type, then please follow our guide from here to know exactly how can you achieve that: https://forum.tagdiv.com/custom-post-type-support/
If it is not what you mean, then please provide me an example or maybe a screenshot with exactly what you need to achieve.

Hope that helps you!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

We recommend WP Super Cache Plugin, check our guide here: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and give it a try.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Please provide us more details about this issue and also a screenshot in order to help you efficiently.

Thank you!

Hello!

Please provide your website link or a screenshot in order to help you efficiently.

Thank you!

Hi,

We will check your email as soon as possible and we will let you know related to your issue. Please let’s continue the discussion there.

Keep in touch!

Hello!

If you want a responsive version of your website which is looking similar like on desktop, then you need to deactivate Mobile Theme, then please edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB and there you can see your mobile version.
Also, you can create mobile pages and assign for your mobile version, so your mobile version will display a design how you built in mobile pages.

Thank you!

Hello!

Yes, you are right, the search box element is from our theme.
If this element it is not working without the untested plugin, then we can take a look and solve the issue.
Please send an email at contact@tagdiv.com and provide wp-admin access, so we can investigate more into this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

Unfortunately, as our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ We cannot provide support for untested plugins.

Thank you for your understanding!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Hi @antonmh,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Unfortunately, this element was not created with an element from our theme, so we can not provide support for that.

Thank you!

Hello!

Try to copy( CTRL + C ) the element, then paste ( CTRL + V ) the copied element there.

Hope that helps you!

Thank you!

Hello!

Unfortunately, we have not tested Nextgen gallery plugin, so we can’t say if it will work or not. Also, please note that we don’t offer support for untested plugins.

Thank you!

Hi,

You can request a refund hereȘ https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Click the element and click-right on your mouse and then you can copy the element if you mean this.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate more into this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you!