Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

A cloud/PRO template can be edited with TagDiv Composer plugin, but not the default style template. For them you have only the Theme panel settings or custom code for some design issues.

Thank you!

Hello!

I’m sorry for the inconvenience, but we didn’t find your email.
Please resend your e-mail, contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Thank you!

Hello!

I just answered to you in this topic, please check: https://forum.tagdiv.com/topic/home-page-18/#post-389056
And let’s continue the discussion there.

Thank you!

Hello!

I checked your website and it seems to work well on this post(no double image).
Did you manage to solve your issue? If not, then please delete your cache (also from your browser) and try again.

Thank you!

Hello!

You can modify the Single Post Template – Default PRO like this: https://www.screencast.com/t/9zKDnJmiGs
Every cloud/PRO template can be modified with TagDiv Composer plugin.
For more information, you can check our tutorial about TagDiv Composer here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello!

Unfortunately, there is no settings there to modify the AMP version with TagDiv Composer for example and change the structure.

Thank you for your understanding!

Hello!

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

I can see there is not the same content in them that’s why they are not aligned.
Please try to reduce the content or to apply the contents in same size in order to make them equal.

Thank you!

Hello!

It’s possible to disable them through code, but I don’t recommend to do this because they contain a lot of icons which is a need in our theme, so you won’t broke the design.
Our developers are working now to reduce the size of these files, then next updates will improve more the page speed.

Thank you!

Hello!

It is wrong to write offset -10, you need to write there a positive value for example 10.
Also, it is a bit tricky to use 2 different posts loop. The problem there is the pagination if you will use 2 posts loop, maybe you could use the button load more for example.
I recommend you to use a flex block, so they have a tab Filter where you can select to display posts only from a category dynamically: https://forum.tagdiv.com/flex-block-settings-guide/
Hope that helps you!

Thank you!

Hello!

For AMP pages you can set your logo and retina logo here: https://www.screencast.com/t/PzwdWDgKQBsY

Thank you!

Hi!

Unfortunately, this is not possible.

Thanks!

Hi!

In our theme we have a setting when you edit the post template with TagDiv Composer. You need to disable that setting like this: https://www.screencast.com/t/JaSHpq10Y

Thank you!

Hello!

You need to set it on the row a video ID not a link.
Check our documentation from here to know how to get a video ID from Youtube: https://forum.tagdiv.com/video-playlist-2/

Thank you!

Hello!

1. If you will edit the page with TagDiv Composer, select Website Manager and choose mobile menu, check this: https://www.screencast.com/t/RHIf9iWQUg ; There you can select which menu you want to be on mobile and change it like you want.
Documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
2. When you edit with TagDiv Composer, click on it and you can delete it.
3. Same like at point 2
4. If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Also, you can contact us any time via email at contact@tagdiv.com.

Thank you!

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.

Thank you!

Hello!

Please provide me the page’s link to take a look in order to help you efficiently.

Thanks!

Hello @rcteam!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hi @Dibbes!

Please check your header position: https://prnt.sc/105o1hc -> https://prnt.sc/105o1y6 and also the page’s setting: https://prnt.sc/105o2u9
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @pikirandotco!

I’m sorry, but I can not see any picture. Better send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

From what you describe it seems you have installed Mobile theme plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
If you want a responsive version, then better deactivate the plugin and see the results.
Unfortunately, in our theme there is no setting to achieve that feature.

Thank you!

Hello!

Normally it should take the new template you set it on.
Please try to delete your cache (also from your browser) and try again.
Let us know the results!

Thank you!

Hello!

It seems you have an old version of our theme.
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope that helps you!

Thank you!