Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you!

Hello!

1. Please make sure that you have the correct menu selected when you have the plugin active.
2. Please do the steps from documentation step by step and also install Font Awesome.
Hope that helps you!

Thank you!

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello!

The parameter “category” only works for Visual Composer which is an old plugin, but this isn’t still working for TagDiv Composer plugin. The only reason why this parameter was kept is for backwards compatibility.
In the case of “tdc_category”, you can only write there one of the categories displayed in this code list: https://prnt.sc/ye1j6v. So, you can not add your own category because it won’t be dynamically created. Also, in the documentation is doesn’t write about adding your own category here.
In the future, we will try to add this functionality too.

We are sorry for the inconvenience created!

Hello!

Please make sure you have done all settings for a featured video in a post like in our guide from here: https://forum.tagdiv.com/featured-image-or-video/
If the problem is not solved, then please provide us a screenshot or your website link in order to help you efficiently.

Let us know about your results!

Thank you!

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello @Alehache!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.

Thank you!

Hello!

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you!

Hello!

Our theme is working on WP version 5.6.1 and works as expected, without any problems.

Thank you!

Hello!

Please clear the value from “Offset posts” option.
Also, set a filter in the Filter tab from the “Flex Block 1” element.

Let me know about your results!

Thank you!

Hello!

Yes, you can use it. But, Bakery is an old plugin and has just few options to edit the page, so I don’t recommend it.
Please note that you can use only one page builder, not both.

Thank you!

Hello!

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hello!

If you use a PRO/cloud template, then you need to modify the elements with TagDiv Composer and make changes there.
If you setup an option when you editing the page with TagDiv Composer, then the settings from theme panel haven’t any effect over the element from the page.

Thank you!

Hi,

I got it! Yes, you are right.
It seems this is a bug at the moment in our theme. Our developers are working on it. As soon as we have an update, we will let you know.
We are sorry for the inconvenience!

Thank you for your understanding!

Hello!

If you import a cloud template, then you can modify it.
I recommend you to try a cloud template called “Single Post Template 4” which has the design similar with “Single Template 3”.
Let me know about your results!

Thank you!

Hi,

I can see only some words or headings are bolded, but not all the text. So, basically this bold text should come from the editor of the posts.

Thank you!

Hello!

Unfortunately, in our theme we don’t have implemented a button “Read more” which redirects you at the end of the excerpts when clicking.
This will require custom work which is not covered by the support team.

Thank you for your understanding!

Hello!

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you!

Hello!

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hello!

If you have this plugin active too and your problem is not solved, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello!

Please try to delete the code from settings, save it, and see if the block remains empty.
Then, again put another code there, save it and then look if the correct code is there or not.
Please let me know about your results!

Thank you!

Hello!

Do you have also Standard Pack installed and active?

Thank you!

Hello!

I don’t recommend to use AMP without mobile theme because it may cause some errors.
For more information about this, you can check our guide here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hello!

Please make sure your setting is enabled and follow our guide from here: https://forum.tagdiv.com/ajax-view-count/
Hope that helps you!

Thank you!

Hello @Richardrady!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.
In the future, please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Have a nice day!