Hello!

I’m glad!

Have a nice day!

Hello!

There seems to be an image on the row’s background. Please click on that zone, then click on the word “row. ” Check the CSS tab of this shortcode, and you can see the background image option: https://app.screencast.com/BR1hV6z3Mxdp7. Delete the image from there.

Thank you!

Hello!

First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again to activate the theme.

I hope that helps you!

Thank you!

Hello!

Ok. We will investigate and try to fix it as soon as possible.

Thank you for your insights!

Hello!

If you sent an email, we will review it and try to help you as soon as possible.
Please be patient!

Thank you for understanding!

Hello!

Check this thread: https://forum.tagdiv.com/topic/unwanted-user-registration/
Ensure you activate the option that anyone can register from the Opt-in builder and WordPress Settings.

Thank you!

Hello!

First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

We’ll check and try to help you as soon as possible!

Thank you!

Hello!

Please change the wp-debug to “false” until the next update adds the fix.

Thank you!

Hello!

Unfortunately, you can display them inline or not from here: https://app.screencast.com/AulOvj4nRxSur
If you want to style them into 2 or 3 columns, then a workaround could be to manually add them to a page and use a page mega menu there. The guide is here: https://forum.tagdiv.com/page-menu/

Thank you!

Hello!

A shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello!

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete); in this way, the license will be available for the new website, and you can use the theme without any problems.

Thank you!

Hello!

Try to use a plugin like WP RSS Aggregator plugin and in our theme, we have the text with title or column text shortcode that can be used to display the shortcode with RSS feed. Unfortunately, we do not have any special settings for the RSS feeds.

Thank you!

Hello!

You should use a YouTube embed video block to display the video. For example: https://app.screencast.com/uE8gxtueT6TiU

Thank you!

Hello!

Thank you for your feedback — we completely understand the importance of a high PageSpeed Insights score. Our theme is built following WordPress best practices and is optimized to perform well out of the box.

To achieve the best performance, we recommend:

– optimizing images (e.g. using WebP and compression),

– enabling lazy loading,

– using a caching plugin (like WP Rocket or LiteSpeed Cache),

and implementing a CDN for faster delivery of static assets.
Useful guides for optimization are here:
– https://forum.tagdiv.com/wp-rocket-and-newspaper-theme-optimization-guide/
– https://forum.tagdiv.com/autoptimize-install-configuration/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cloudflare-cdn/
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Limit the number of backups: https://app.screencast.com/M5Wco6Td6nymr

If you are still disappointed about our theme, you can request a refund here: https://themeforest.net/refund_requests/new

Thank you for your feedback!

Hello!

Check and follow this thread: https://forum.tagdiv.com/topic/tagdiv-composer-keeps-deactivating/

I hope that helps you!

Thank you!

Hello Lamiaa!

There are many settings to increase the font size of your menu items, the space between them, etc. You can also set the column width, for example, 50% or 100%. Please provide more information about what you need to achieve exactly, so I can help you efficiently.

Thank you!

Hello!

It shouldn’t affect those hooks like that; they should be fully compatible.
I’ll add this to our investigation list.

Thank you for understanding and letting us know!

Hello Dimitri!

First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

We’ll check and try to help you as soon as possible!

Thank you!

Hello!

First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

We’ll check and try to help you as soon as possible!

Thank you!

Hello!

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/.
Please make sure you did all the steps that I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

We’ll check and try to help you as soon as possible!

Thank you!

Hello Axel!

Ensure the images are uploaded in the same size(full size) from the Media Library.

Thank you!

Hello!

The mega menu will show the subcategories of the category you choose from the list. You can have custom links in the menu item on your website. More about mega menu functionalities here: https://forum.tagdiv.com/mega-menu/
Check out this guide about a page mega menu: https://forum.tagdiv.com/page-menu/
Simple menu: https://forum.tagdiv.com/main-menu/
We have three options available for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. You can see your mobile version there and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Hello!

I’ve checked your website and see that your header is broken, not the News Ticker.
If you use the default template, ensure the Standard Pack is installed and active.
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello!

We will take into consideration your query.

Thank you!

Hello!

To avoid misunderstandings, please provide more information(screenshots/video) about the issue.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!