Hello,

Unfortunately galleries will always use the lightbox. The attachment page will not work on galleries. Please do not use a galley if you need to link to the attachment page.

Thank you!

Please use the facebook developers website and create a new app and app key as it seems some of the old FB keys will not work anymore.
Make sure you clear cache after you implement the new key.

Thank you!

Hello,

Please provide a link to your site so we can investigate.

Thanks.

Hello,

There is a new problem regarding facebook and the recent changes they made to the code
It is not an access token problem but this time a facebook key problem. Please use the facebook developers website and create a new app and app key as it seems some of the old FB keys will not work anymore.
Make sure you clear cache after you implement the new key.

Thank you!

Hello,

Page speed must be improved constantly if you want to have the site load fast. You have to make a few adjustments on your host in order to have good loading speed. Please follow google’s instructions here: https://developers.google.com/speed/pagespeed/insights/?hl=en&url=https%3A%2F%2Fcrypto-prince.com%2F&tab=desktop
And use this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

Also try these alternative user submitted guides which provide more valuable info on the subject:

– https://forum.tagdiv.com/system-status-parameters-guide/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/

Thank you!

A gallery in our theme will always open in a lightbox. Sorry but there is no simple way to making gallery images link to the attachment page. Please do not use galleries if you need attachment pages.

Thank you!

Hello,

There is no need to be afraid of the new update.
People do not update the theme plugins and do not clear cache after the update. That is why you see all the issues posted here.
Please use this guide to properly update: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Please clear browser cache: ctrl+shift+del and then reload the page using ctrl+shift+r

Thank you!

Hello,

Replied in your other topic. Please update your plugins and the theme will work just fine. Please do not post the same issue in multiple topics.

Hello,

Sorry but for the moment our theme does not have any category sort filters. Only pages can be changed with the tagdiv composer. Category pages do not have this functionality. You will need to use a category sort plugin.

Thank you!

Hello,

Sorry but the mobile theme plugin has separate files than the main theme. it is a plugin. Modifications made to the main theme and the child theme will not affect the plugin.

Thanks.

Hello,

If you make the switch to https, then you will have to remove all of the images you previously added to the background or logo in the theme panel as they were saved as http when originally added. You must replace them with a https link.

Thanks

Hello,

If you make the switch to https, then you will have to remove all of the images you previously added to the background or logo in the theme panel as they were saved as http when originally added. You must replace them with a https link.

Thanks

For the mobile theme you need to place the code in the mobile header file: https://www.screencast.com/t/DbaKKX8JxC

Thanks.

Hello,

You cannot sped up just the mobile menu.
Please use this guide to increase your site loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

Due to recent facebook events and changes made to their code, some FB keys will not work anymore. Please generate a new FB key and use the new one in the social counter.

Thank you!

Hello,

Please check the page template settings: https://forum.tagdiv.com/page-templates-2/

Thank you!
Bogdan B

Hello,

Please note the support hours in the top right of the screen and most important, the time zone.
We are not a 24/7 service so we cannot be online all the time.
If you use old version of the theme plugins there could be issues in the latest update. Please make sure you also update the theme plugins as they will not update automatically when updating the theme.

Thank you!

Hello,

Please note the support hours in the top right of the screen and most important, the time zone.
We are not a 24/7 service so we cannot be online all the time.
If you use old version of the theme plugins there could be issues in the latest update. Please make sure you also update the theme plugins as they will not update automatically when updating the theme.

Thank you!

Hello,

In most cases the issue is caused either by plugins or a server config issue. Please first test without plugins. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If this does not fix it, you can try to implement the solution presented here: https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

Thanks.

Please provide a link to your site so we can inspect the link and why the code does not apply.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

You can remove the search from the theme panel:
https://www.screencast.com/t/kIT7VG95FZn

Thanks.

Hello,

The top menu button can be added when using a multi-purpose header style and placing a button like so: https://www.screencast.com/t/fh3XPIvww

Thank you!

Hello,

The Instagram fix has been implemented in the latest version of our theme (8.7.3)
If you already updated the theme, please also clear cache and try to set the widget again. Add another ID instead of your own an then revert back to your own Instagram id . That will reset the widget.
Let us know how it goes.

Thank you!