Hello,

The custom post types will only work with the default post style. Post styles are created for the “post” post type.

Thanks.

If you want to use a custom excerpt, why not use the excerpt field of wordpress? https://forum.tagdiv.com/excerpts-introduction/
The get_content code should return all the post content but it depends how the function is used and where. https://www.screencast.com/t/GKUGCaf4

Thank you!

Hi,

Please access your envato acount. You can download the theme as many times as you need.

Thank you!

Hello,

That is not amp, That is jetpack.
Please disable the mobile theme of jetpack and it should be all fine.

Thank you!

Hello,

You will have to use css to make the menu items show like that. Please provide a link to your site so I can inspect it and provide the proper code for this modification if possible

Thanks

Hi,

Why can’t you create a new page if it’s the front page? Simply create a new one from scratch and set it as a homepage instead of your current one.
This is why I suggested creating a new page: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Also please do not use both page builders at the same time. Only keep one of them active. Both plugins active will cause issues.

Thank you!

Hi,

Yes, you can add css to a specific page in the tagdiv composer under the custom css tab: https://www.screencast.com/t/OBos3FIa4G
You can use css to remove the post author.

Thanks.

Sorry but the lightbox willnot work on products. They have a different implementation coming from the plugin.

Thanks.

Hello,

It is not the whole plugin most likely. Jetpack has a ton of settings. One of those settings is creating the problem.

Thanks.
Bogdan B

Hello,

You will not be able to add the footer widget, but you will be able to add the Instagram widget into your pages: https://www.screencast.com/t/kopgM715VI0

Thank you!

Hello,

Unfortunately the theme width cannot be changed in our theme as we built the theme on a fixed width and all elements depend on this fixed width. Sorry but we cannot provide any solution in changing the content width.

Thank you!

Hello,

Yes, you can.Before deleting the theme or domain or install, please use the system status screen to reset the theme activation. Then you can activate with the same code again.

Thanks.

Hello,

You can increase your loading speed by using this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
As a note on speed booster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thanks.

Hello,

1) For custom css please use the theme panel-> custom code section https://www.screencast.com/t/9FYBuFG1YNs
If you say that using style.css has little to no effect it means your code is not proper and will not apply. Please use the browser inspector and cahck to see if your code applies to the specific element or there is another more powerful selector than yours taking over.

2)Each of the examples you mention are affected by the theme accent color in the theme panel: https://www.screencast.com/t/NvGdVkg2s6

Thanks.

Hi,

Please provide a link to your site so I can inspect the issue.

Thanks.

Hello,

The demo content should not be edited. Pages, categories and posts that come with the demo are not to be used as your own content because they get removed when switching demos or uninstalling the demo. Even if you edit the content, it will still get removed so it is recommended to create your own pages, categories and posts from scratch.
Please use this guide to learn how to edit the pages: https://forum.tagdiv.com/tagdiv-composer-tutorial/
This guide should help with the settings: https://forum.tagdiv.com/newsmag-block-settings-tutorial/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
You will have to update the theme and the social counter as you are using an older version that will not work anymore in the new facebook code. Facebook changes it;s code regularly and any at all facebook related feature must be adapted to the new code. You will not be able to use an older version of the social countere. Please update your theme and plugin: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

You can increase your loading speed by using this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
As a note on speed booster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thanks.

ello,

We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.

Thank you!

Hello,

Please try it from another device. We cannot see the issue on our end. Your site loads fine on all our devices. I cannot see any issues with it.

Thanks

Hello,

The tagdiv composer does not have a video player option. You cna try to embed the video on pages in a column text element like so: https://www.screencast.com/t/jYe2a2ORVJOo
and it will render the video on the front-end.

Thank you!

Hi,

Please use this guide: https://forum.tagdiv.com/install-via-ftp/

Thanks.

Sorry but the theme does not have any such option. You will have to find a plugin that can provide the functionality you are looking for.
Unfortunately I cannot recommend any such plugin as we have not tested any.
Thanks.

Hi,

Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate. Please also provide exact instructions on what you did so we can re-create it.

Thank you!