Hello,

Unfortunately our theme does not have any extra menu option. You will have to search for a plugin that can add another menu to your site. We have not tested any menu plugins so I cannot provide a recommendation, sorry.

Thank you!

It could have been the cache, yes.
Please let us know if you still encounter the issue.
Thank you!

Hello,

Pleas only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have not tested the w3 total cache plugin. It could also be another conflicting plugin so it’s best to disable all plugins except visual composer, clear cache and reset cdn files if you use it. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

You can contact us via email at contact@tagdiv.com and provide the login information there. Please also provide a link to this topic so we can identify you.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I have checked your site and saw the image issues on smaller screen devices. This happens because of the resize your image gets. Our theme does not add a re-size to the images. It probably comes from an image optimization plugin or a cdn server. Please try to disable any image related tools and test again after also clearing the cache.
If all else fails, you can adjust the post style with css like so:

@media (max-width: 767px)
.td-post-template-4 .td-post-featured-image {
min-height: 133px;
}

Thank you!

Hello,

Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cdn: https://forum.tagdiv.com/cloudflare-cdn/
Also please contact your host and have them disable any hosting side cache.

Thank you!

Hello,

Sorry but the popular category block is named that way because it will pull the most popular categories based on the number of posts they have set to them. It will not show your preferred categories though. You can limit the number of categories shown but you cannot select which one to show. Sorry but the element does not have the settings you are looking for.

Thank you!

Hello,

Are you maybe referring to the mega menu option https://www.screencast.com/t/50Mwk9l9hT or the category post limit per page? The later can be set from WordPress: https://www.screencast.com/t/g2tUHY9ubo

Thank you!

Hello,

If you want to reverse the palces of the more from author and related articles, please replace your td_block_related_posts.phph file code with this one:
https://pastebin.com/tDUSjXZ6 The file can be found here: https://www.screencast.com/t/X3mmagFmqMV
I hope this helps
Thanks.

Sorry but we do not have a timeline to provide. We hope we can get it out as soon as possible. We are talking about a few weeks time so it will definitely be in the near future.

Thank you!

Hello,

Sorry but the post templates are not editable. They do not have extra styling settings. Not everything can be edited through a page builder. sorry. You can activate visual composer for posts if you want to (not tested) from the plugin settings: https://www.screencast.com/t/vQe6TJjCw6J

Thank you!

Hello,

Sorry but the category pages do not have in depth options to select what posts show up in the grid. The posts will show up in the ‘latest’ sort order. Category pages are mere archives of the posts that are added to those particular categories. The category pages cannot be edited as standard pages.

Thanks.

Hello,

It is recommended to first move your WordPress install and then install the theme and import the settings from your current install by using the theme export/import option: https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

The code you posted removes the category description for category pages, not the menu sharing buttons. If you want to disable the mobile menu sharing opotions you can use this code:
@media(max-width:767px){
.td-menu-socials{
display:none;
}}

Thank you!

Unfortunately there is no such in depth customization added for custom post types, sorry. You can add a genre category but not for particular genres. Custom post types are more difficult to implement due to their “custom” nature.
Thanks.

Hello,

Sorry but we have not tested the AMP plugin so I cannot say for sure. We do know it works with the standard theme but we do not know if it will work properly with the mobile theme or not. Some users claim it works without issues. We have not tested this ourselves though.

Thank you!

Hello,

This is a WordPress functionality: http://www.wpbeginner.com/glossary/pingback/

Thank you!

Hello,

Sorry but our theme does not have any ad refresh option. I’m not sure what slideshow you are referring to.
As for the more articles box, you can enable it for mobile phones using thsi css code:
@media (max-width: 767px){
.td-more-articles-box {
display: block!important;
}}

Thank you!

Hello,

Please do not use php version 7.1
Our theme is only compatible up to php 7.0

Thank you!

Hello,

The grids thumbnails are not adjustable. They can be changed with css but the thumbs cannot be managed through css. You can change the container height though. Please provide more specific details to how you want to change the height. Do you want to increase or decrease the block height?

Thanks.

Hello,

The mobile theme plugin is already included in the theme package you download from envato: https://www.screencast.com/t/qnH713I5aYA (you must download the full theme package, not just the install zip)

Thank you!

Hello,

The theme background does not affect the content, the header or the footer. The theme background color is just the outside of the theme. It does not affect any at all content.
There is no setting to change the main content background. This was never part of the theme so updating or switching to an older version will have no impact on your content color. The white background always was hard-coded in the theme css. Only the black theme demo changes the main content to black. Maybe you simply changed
demos after updating.

Thank you!

Hello,

The mobile theme footer can only be handled through css. It is a predefined style and it has no settings fort it.
If you want to remove the about us and social widget, please use this custom css in the mobile theme settings custom code section:


.td-mobile-footer-wrap{
display:none;
}

Thanks.

Hello,

Please make sure comments are enabled from wordpress: https://www.screencast.com/t/ThcnU6NqSan
Then make sure comments are enabled on the page itself: https://www.screencast.com/t/jLNw8ttd9j
There is also a setting in the theme panel to disable the comments for pages: https://www.screencast.com/t/MkMreRt6Ps

Thank you!