Hello,

Please try to re-save the permalinks and then test again.if this does not fix the issue try to test without other plugins. Disable all of them except the tagdiv composer. Clear cache and reset cdn files.
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,
This happens because each item is treated as a separate Ul list when ading sub-lists and they will receive the bottom margin as well.
You can remove the bottom margin using this css code:

.td-post-content ul{
margin-bottom: 0;
}

You can dd the code in the theme panel under custom css.

Thanks

Hello,

Sorry but there is no ticketing system. This forum is the support platform. We did not intervene as Chris’ device was good. There is no extra setting in the theme for any hero image implementation besides the image grabbed by google. This will be the featured image. There is no spot to add a specific image of your choice apart from that.

If you use feeds, as mentioned i nthe google support page, then that is an entirely different story. The feeds are not handled by the theme and the images issue is a known RSS issue: https://woorkup.com/show-featured-image-wordpress-rss-feed/

Thank you!

Hello,

This could be a plugin conflict so please try to disable all plugins before attempting to install the theme plugins. Most likely there is a plugin causing the conflict.
Let us know if you still encounter the issue.

Thank you!

Hello,

Our theme by default uses the default user roles and capabilities of wp. So when an author posts content on your site, the post author will be set to that author that posts the content. You ca see the authors in the users area of WordPress: https://www.screencast.com/t/7Fn4PcS3
Here is a list of the default WordPress user roles and capabilities: https://codex.wordpress.org/Roles_and_Capabilities

If you use a guest post plugin, you should check the plugin settings to check for the post author displayed.

Thanks

Hello,

The lifestyle demo as well as other demos, will provide specific colors for different elements that are grabbed by the theme accent color instead.

Thank you!

Hello,

Sorry but the authors box cannot show posts. it shows the author name and a few data about the author.
You can however change the content on the author page though. Use the cloud library plugin to change the content shown on the author template. Import a new author template and then use the tagdiv composer to add the content you want to show on that page. Then apply the author template in the theme panel under template settings.

Thank you!

Hello,

The space is being held by the header ad. Here is an example of what removing the space will result in: https://www.screencast.com/t/yxFNHRgvqv
You can improve it a bit to a certain point using this guide:

.td-header-style-1 .td-header-sp-recs{
margin: 5px 0 9px 0;
}
.td-header-style-1 .td-header-sp-logo{
margin: 0px 28px 0px 28px;
}

Thank you!

Hello,

This happens because of the global header style chosen. Block template style 8 provided this result but this was fixed in more recent versions of the theme.
please either update your theme by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ or change the global block template from here: https://www.screencast.com/t/rcPC3C8KB

Thank you!

This is the only issue we detected regarding server load.
You could be facing a simple page speed optimization issue. In this case, please use these guides:
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
We also recommend this Cloudflare configuration
– https://forum.tagdiv.com/cloudflare-cdn/

For speedbooster you can disable the compatibility check like so:

https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hi,

You can align the base currency left by using this css code:

.td_block_exchange .td-exchange-header{
text-align:left;
}
.td_block_exchange .td-column-1 .td-exchange-base{
margin-left:0;
}
You can add the code in the theme panel under custom css.

Unfortunately there is no way to have description as the base currency for all the exchange rates.

Thanks

Hi,

Yes, sure. Please contact us via email at contact@tagdiv.com and provide the details there. Please also post a link to this topic so we can identify you.

Thank you!

Hello,

Please make sure you meet the requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Let us now if you still get the error after setting the proper parameters.

Thanks

Hello,

In the new theme version you will not have to make this change again as it will most likely get implemented.

@all let us know if this fixed the server load issue.

Thank you!

Hello,

Please do not post your purchase code here. Others can see it and it is a personal code not meant for sharing.
Our themes are envato exclusive and we cannot provide individual discounts. We can only make theme discounts on envato sale campaigns for everyone at once. Keep an eye out for envato sales if you want to purchase the theme at a discount price.

Thank you!

Hi,

There is no setting for the formats. The only post style settings are dictated by the templates. What settings are you looking for? The theme offers no special settings based on the post format. The settings are the same for both.
There are specific video post templates that were created specifically for the video post format as shown in the guide above.

Thanks you!

Hello,

Sorry but we cannot offer customization services as mentioned by the support policy: https://forum.tagdiv.com/support-policy-2/
The theme has no settings for this requirement and we do not have a customization department to tackle such tasks. We recommend hiring a freelancer to help with the customization needed.

Thank you!

Hello,

The reason why not all google fonts are available is because of the very large number of fonts. If your preferred font is not among the list, you can implement it as a custom font using this guide: https://forum.tagdiv.com/font-customization/

Thank you!

If you want us to take a look, please contact us via email and provide a username and password so we can access your site back-end, where we can edit your page in the tagdiv composer and test the links and see why they will not work properly.

Thank you!

Hi,
This is the implementation of the image box element. On mobile devices the images will go to the full width of the screen. If you need a different approach to the image implementation try a ‘single image’, or an ‘inline image’ or ad the image through a ‘column text’ element in the tiny mce editor. They all provide different results for responsiveness.

Thank you!

Hello,

There are no plans at the moment to allow the customization of the smart list. There will need to be a “smart list creator” in place to be able to do this. Unfortunately we did not get any requests in this regard. We get lots of user requests and have to prioritize based on popularity.

Thank you for understanding.

Hi,

Sorry but the theme does not use the author classes as standard wp does. There is no specific class for the user role so there is no simple way of highlighting a specific author’s comments. Sorry.

Hello,

It seems you have a redirect on that link: https://www.screencast.com/t/pGbUv8AI
Please check your plugins as the theme does not provide any redirects for links

Thank you!

hello,
The theme on mobile devices provides a left and right padding.
You can alter this behavior by using this css code in the theme panel-> custom css section:

@media (max-width: 767px){
.td-container, .tdc-row {
width: 100%;
padding-left: 0;
padding-right: 0;
}}

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) and cpanel access so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!