Hello,

This is most likely a plugin conflict. You even have an error at the top of your site: http://screencast.com/t/xU1jjRTI2
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Then only use this caching solution:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Please make sure visual composer is installed and active on your site. What version of the theme do you use? What version of visual composer? Do you use the mobile theme?
The most common case is the mobile theme plugin which provides a second editor in the back-end so you have to scroll down a bit to see the visual composer editor.
if this is not the case, please disable all plugins except visual composer. clear cache and reset cdn files if you use it.

Thank you!

Hello,

Please provide an example so we can see the issue itself and inspect it. Provide a link to your site so i can try to replicate the issue.

Thank you!

Hello,

Unfortunately we have not tested our modal image in the bbpress attachments. Our modal image workjs for images added with the media library. Please make sure you have it active from here: http://screencast.com/t/E0cuMG36
but the image needs to link to the media file for the modal to work. As these images are not added through the wordpress media library, i cannot say for sure if the lightbox will work. The lightbox element was created for images from the media library or the featured images. We have not tested it with bbpress attachments.

Thank you!

Hello,

Please provide a link to your website so I can inspect it.

Thanks.

Hello,

Unfortunately our theme was built to grab the first part of the posts, not a specific one. If you want a specific excerpt, you will have to add it manually in the excerpt field on posts. There is no automatic way of grabbing your preferred content from the post.

Thank you!

Helolo Abburi,

Unfortunately a child theme is not update proof. There is no update proof method to customize the theme files. It’s like this. You have a few file sin your child theme that you copied over from the main theme and modified. Now, those files have probably been updated in the current version of the theme. (You could get lucky and they have not, but there is a strong chance they have). if you do not replace the files in the child theme with the new ones, then you will have newspaper 7 in the main theme and serve newspaper 6 files from the child theme. This will cause conflicts and ‘break’ the theme. The only safe way of doing it is to make a back-up of the customization you made, install the new theme, re-create the child theme using the current files and then re-apply the customization if it still works in the new code. A child theme is not update proof. It helps you skip a few updates but that’s it. There is no way of keeping an old file and using it indefinitely. You will have to take a look at every update since newspaper 6.7 and if your file is not on the updated files lists, then you can leave it as it is. if you find your files on any update list since newspaper 6.7, then you will have to re-apply your modification

Thank you!

this might help:
https://codex.wordpress.org/WordPress_Backups

Did you read the guide I posted?

By default, WordPress strips some (but not all) HTML tags. You’re able to type all the HTML you want into the About Yourself –> Biographical Info text box for each WordPress profile, but HTML tags like p (new paragraph) and br (line break) get stripped once you click to save.

This is a wp issue, not a theme related issue. Please check the link I posted or a fix.

Thank you!

Hello,

This depends on whether you edited the demo content or you created your own. Lots of people prefer to edit the demo content (dummy data) and go from there without realizing that if you uninstall a demo or switch demos, the dummy data gets removed even if you edited it. That is why we always recommend a back-up beforehand.
But even if you edited the dummy data, it will not get removed if you simply update and do not uninstall or switch demos.

Thank you!

Hello,

Unfortunately our theme is not compatible with opera mini. Only the standard opera version is compatible. Opera mini is a stripped version of opera and it’s missing important elements required by the theme to work properly. You will have to wait for an update to opera mini so they can implement support for complex elements.

Thank you!

Hello,

This issue usually happens when loading fonts from a different source. In most cases this is caused y a cdn server. Please follow this topic for a possible fix:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thank you!

Hello,

In order to create a custom footer, you must select one of the empty footer styles that do not have predefined content: http://screencast.com/t/GUsP6Uc54LSi and then use the 3 footer sections in the widgets area of wordpress: http://screencast.com/t/oOfX4cbwv

Thank you!

Hi,

Please contact us via email at contag@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate this issue. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

The string is empty for a reason. There is no error with the strin you mentioned. But on my end the strinc is on line 9886 not 1401. If you get a js error in your browser console it could be a plugin conflict as the animation is the first one to break with a plugin conflict. I assume your images get an opacity of 0 and cannot be seen properly. This is a very common issue caused by plugins. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cnd files if you use it. This is most likely a plugin conflict.
Let us know if you still have trouble with images

Thank you!

Hi,

You can reduce the font size from the fonts section of the theme panel: http://screencast.com/t/Fn8R3Ykuima

Thanks

Hi,

I’m not sure exactly what implementation is needed for your affiliate ad. Please ask the ad provider about an implementation method as we have not tested this type of ads. Add it inside a simple text block as Chris suggested above and see if it works. Any ad should work from a text box if the proper implementation is added. some special types of ads require a piece of code added in the theme’s head tag. Please refer to your ad provider’s guide

Thank you!

Hello,

The child theme is something you create. You do not buy it anywhere. We already provide a starter child theme in our theme package here: http://screencast.com/t/tpp8wsd9hbL
I think the best explanation for a child theme is provided by wp here: https://codex.wordpress.org/Child_Themes
If you want to use a child theme you can use this guide: https://forum.tagdiv.com/the-child-theme-support-tutorial/
But if you do not plan on adding any custom code or edit the theme files, then you do not need a child theme at all.

I hope this helps.

Hi,

I have tested this on IE Firefox and Chrome and all of them seem to be working properly. i could not see any issues at all on either browser. I tested this link: http://screencast.com/t/n5Ctyddatqu Please provide an example of a link that does not work properly and you may want to check the html structure to see if there is no open tag that gets interpreted differently on each browser.

Thank you!

Hello,

The filed you mentioned was destined for google’s analytics code. We have not tested the fb pixel code in that field.
Here is another topic on the subject: https://forum.tagdiv.com/topic/facebook-pixel-install/
If you want to implement the pixel code in the head tag you also have to place the code in the mobile theme head tag here: http://screencast.com/t/CunYAivt

Thank you!

Hello,

Sorry for the inconvenience. We are still looking into it as it seems there is no easy solution for it. We will have to create conditions for the inline ad we will add it in a future update of the theme when a viable solution is found. There is no quick fix I can provide for the moment.

Thank you for your understanding.

Hi,

The error mentioned above comes from seo yoast, not our theme. Yoast was updated a few days ago so try to update it and see if the issue is still there. Here is another mention of this:
https://forum.tagdiv.com/topic/error-links-after-upgrading-to-7-newspaper/

Thank you!

Hello,

Sorry but we cannot communicate in real time as we have no chat option and our support hours are 8 to 5 gtm +2

1) and 2) This could mean some file are not working properly or the theme install did not go as planned. Please install your theme again and update to the latest version with this occasion. Please use this guide to do it:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and please also update your plugins by using this method: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

3) Our blocks are fixed. Their layout cannot be changed from the theme settings. Our blocks cannot be used in revolution slider. Only in visual composer. If you want to create a revolution slider element you must read their docs here: https://www.themepunch.com/faq/slider-revolution-beginner-video-guides-tutorials/

4) You can use wordpress to add images or video to your post. Yopu can add images from the media library and you can use oembed to add videos or other elements

Thank you!

Hello,
Please follow this topic to find a solution to your request.
https://forum.tagdiv.com/topic/order-of-sub-categories-in-mega-menu/
Thank you!