Hello,

This happens when you have a random sorting order or you have the same sorting on multiple posts. The unique articles will not work with pagination simple/load more or others. Please use a different sorting order for your blocks if you use pagination: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

If you did not regenerate your thumbnails after you activated newspaper, then you need to do so: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hi,

It seems to work for us: http://screencast.com/t/FNyemZLZV
I simply pasted the video link inside the post content and it seems to work as expected. The same as it does on this forum. Please provide more details to how you are trying to implement it.

Thank you!

Hi,

Please use this guide to update your theme and choose the ftp method: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

We replied via the envato dashboard.

Thank you!

Hello,
If your posts do not have any specific post template set, you can set it from here globally: http://screencast.com/t/0pgVdpe7yO If your post has a specific post template set to it and it;s not set to “from panel” then the option will not work for that specific post as a setting from post edit overrides the theme panel. As for the sidebar blocks, you can set a sidebar to any post or catgory and add blocks to it the way you want them. Please read the documentation as everything you need to know is already written there:
https://forum.tagdiv.com/sidebars-tutorial/
https://forum.tagdiv.com/block-settings-guide/
Thank you!

Hi,
Unfortunately our theme does not support rtl. I tested this on my end and the language also changes the wordpress direction. The issue happens on our end as well. If you require a rtl website, unfortunately you will either have to hire a freelancer to help you out with the modifications needed, or you can give it a shot your \self if you have the proper css knowledge. Sorry for the inconvenience.
Thank you!

Hello,

The post settings are not found on the blog and post template settings. Those apply to posts that do not have any settings in particular. please edit the post and you will see the settings for it under the tiny mce editor in post edit.
Visual composer in our theme is only recommended on pages, not pots, but if you want to use it, you can activate it for posts from the visual composer settings.

Thank you!

Hello,

Unfortunately page speed is a very personal thing and it depends on lots of things starting from the server that you use. If your hosting is slow, you can do every bit of customization out there, but you will not get anywhere. Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
You might even consider changing the host. If this is not the case, thn you can try this topic for a more customized approach to page speed: https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/

Thank you!

Hi,

And the issue happened after you added the code or was it there before? Our theme does not display like that so any alteration of the css could impact the site. Please remove your css and see if the theme displays wide without any customization. Unfortunately our theme does not have rtl support and simply changing direction will not transfor the layout into rtl mode. All the theme elements will have to be positioned properly. We suggest getting some help on this as it will be no easy task to make the theme display properly in rtl .if it were this easy, we would have made it in a heartbeat and add a rtl option from the start, but unfortunately it involves lots of work.

Thank you!

Hi,

The modal is created in JS. Here is the code if you know your way around customizing code: http://screencast.com/t/mel4JupUQsS it will look for a wp-image class and add the td-modal-image class on the a tag. It is made to look for the post image…but on a bbpress you are not on a post so it could not work just by adding the html classes to the bbpress images. It is worth a shot but it could require coding it in so in this case we suggest getting some help on this as it will not be that easy to do.

Thank you!

Hello,
This is a result in you altering the theme css in order to make it rtl. The elements on the left are the mobile menu elements which are hidden by default and they should not be visible or scrollable. Please check your custom code you implemented and figure out which part of the css does this.
Thank you!

Hi,

I made a few modifications to the code and it should move the image above the smartlist content. It will need further testing though. Here is the entire smartlist 7 code
http://pastebin.com/hCmLXDea
Simply replace all the code in the file with this one. here is he file you need to modify: http://screencast.com/t/71Mz57QXJf7
I hope it works well 🙂

Thanks.

Hello,
It seems the css does not apply. Please use this guide to install your theme: https://forum.tagdiv.com/install-via-ftp/
Make sure you clear all caching after you install the theme.
Let us know if you still have trouble with the theme install.
Thanks

Hello,

in order to be sure your site will work properly you have to re-create the child theme again. Please use the child theme provided in the theme package: http://screencast.com/t/UUGvVDLHVO and modify the files provided there. If you need any other files modified, copy them from the current theme version and modify the code again. You will have to re-apply your modifications to the new theme files…to the new theme code.

Thank you!

Hi,
I have tested your site on every version of IE from 9 up but could not see the issue. This is truly strange.
DAMN IE: http://paulhastings.me/wp-content/uploads/2011/12/If-Browsers-Were-Guns.jpg
Please try to disable all plugins except visual composer, clear cache and reset dn files. There could be a plugin conflict affecting IE. I can;t say for sure as I cannot even see the error.
You might also try to update your theme and visual composer to the latest version
theme 7.4 and VC 4.12.1
You can use these guides: https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let us know if you still have trouble afterwards.
Thanks

Hello,

We always recommend updating via ftp as it;s the safest method. WordPress can fail on multiple occasions. Please use this guide to update and choose the ftp method: https://forum.tagdiv.com/how-to-update-the-theme-2/
A theme update will also fix the author name on mobiles for the mobile theme.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Also please remove any code from your theme panel or child theme to rule out any custom code you added.
If you still have issues with this, please provide a link to your site so we can inspect it.
Thank you!

Hello,

Our modules and blocks were made to only display the primary category: https://forum.tagdiv.com/primary-category/
There is no simple way of making it display multiple categories.
You can select what block you want to show the tag from here: http://screencast.com/t/X170xYgC

Thank you

Hello,

The message you receive is the same situation as you mention above. We have no reports of revolution slider asking for a style.css and it does not. Only the theme upload asks for style.css. Are you sure you followed the tutorial properly?
Here is what you need to do:
access revolution slider: http://screencast.com/t/YzRRLdw3TC
press the import button here: http://screencast.com/t/MIrfaPCYEJmz
select the slider you want to import from the main theme package here: http://screencast.com/t/IL9a9Mvd9t
press import slider: http://screencast.com/t/S9EB0iSTFof
the slider will appear on the revolution slider page. Then you must click settings like so: http://screencast.com/t/1ruGjdGJa
Then select a category you want to show in the slider and then hit save in the top right of the screen : http://screencast.com/t/KAC6QQPuBkN

That’s it

Thank you!

Hello,

The background color of the mobile menu can be changed from here: http://screencast.com/t/ScSJiimKnyif or if you use the mobile theme plugin: http://screencast.com/t/xb35xNWWA8u6
The 3 sections of the footer were not designed to be identical width between them. The logo container is smaller so there will be more space for the other containers. IUf you want them justified, you can use this css code:
.td-footer-wrapper .td-pb-span3, .td-footer-wrapper .td-pb-span5, .td-footer-wrapper .td-pb-span4{
width: 33.33333333%!important;
}


Thank you!

Hello,

I have tested this on my end but could not recreate the issue. Please try to disable all pl;ugins except visual composer, clear cache and reset cdn files if you use it.

If you still have this issue, please provide a link to your site so we can inspect it

Thank you!

Hello,

Adding a custom image ad is very simple in our theme. you can use this code:
<div class="td-all-devices"><a href="add your desired URL here"><img src="Add your image source here"/></a></div>
Add the code as an ad in the theme ad spots. In this case, the header ad: http://screencast.com/t/vnRD5hecTSEH

Here is the documentation on this process: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thank you!

Hello Dustin,

Sorry but apart from the super cache issue, we have no such reports of the mobile theme behaving like that.
We only tested our mobile theme with wp super cache so I cannot say for sure if your caching solution work with our theme or not, We can only recommend what we have tested.
You can also try to disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict. We do not know of any other solution as we only identified wp super cache to cause this for the moment. Try your caching solution on another wp install. Create a sub-domain with the same settings as your main site and do not install the theme. Leave just a wp default theme and try the jetpack mobile theme solution. WP super cache also affected the mobile theme from jetpack, not just the one from our theme. This way you can figure out if the problem is caching related or theme related. (our mobile theme only behaved like this with wp super cache so I think it;s safe to assume it’s your caching solution causing it)

Thank you!

Hello,

The comment count for blocks will be active until you disable it from here: http://screencast.com/t/4mDjU7O1wrik

Thank you!