Hi,

As I replied in the other topic, the issue is a caching issue. It does not seem to be the case anymore. As for visual composer, please update your plugin to version 4.11.2 by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Please also update your social counter plugin as well because the old version from newspaper 6 does not work in newspaper 7.

Thank you!

Hi,

@Maurice Please follow this topic https://forum.tagdiv.com/topic/problems-with-tagdiv-social-counter/ and if you still have issues with the social counter after that, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the issue.

@Solstyce You could have a hosting cache that comes directly from the server as I see this is a trending habit of hosting providers. Please contact your host and ask about any caching that could be in place and ask a clear if it;s possible. Alternatively wait a bit until it clears itself. Maybe it already did at this time. Please let us know if you still have problems with this and provide a link to your site so we can inspect it.

Thank you!

Hello,

We understand your frustration and we do understand the inconvenience of not being able to use your preferred plugin. Unfortunately this is the case with all premium themes. The code we created cannot be recognized by all plugins as it’s a custom code and plugins are built on the standard wordpress code. In order for us to make the WPML plugin compatible we will have to change a lot of the theme code. It is not an easy modification or adaptation we can make. If it were so, we would be able to add more and more plugins to the tested plugins section, but unfortunately this cannot be the case as different plugins use different functions to work. We can make one work and break another. Plugins also get updated and their code gets changed as well. Even if we were to hack our theme to get the plugin to work, it does not mean it will work if the plugin gets updated. For the tested plugins on our list, we always have to make the proper adjustments for their updated versions to work with our theme and we simply cannot do this for every plugin out there. We are sorry for the inconvenience caused by this issue. It bugs us as well but unfortunately there is little we can do about it. We would love to be able to provide a fully compatible theme with all of the plugins out there so our users can benefit from all of the features available, but unfortunately this idyllic world does not exist. The world of coding is a very ruthless environment:)
If the WPML plugin is a must-have and our theme cannot be the one that can provide the best solution for you, we will be able to provide a re-fund so you can chose another theme that best fits your project. You can request a re-fund from the envato platform if you so desire.

Sorry for the inconvenience and thank you for your understanding.

Hi,
It depends on what ads you are referring to? header? footer? sidebar? Please provide more details so I can provide the proper answer.
Thank you!

Please provide a link to your site so i can inspect it and see if the underline can be changed on your header style.
Thank you!

Hi,

Please provide a link to your site so i can inspect it and see the header style that you use. There is no universal code for this. It has to be done on your specific case.

Thank you!

Hi,
That layout can easily be created by simply inserting an image inside your post content from the add media button, then type in a caption for the image and simply align the image left like so: http://screencast.com/t/hJZDBddrp5
Thank you!

Hi,

There seems to be something wrong on the homepage. Maybe you have some custom code on it that makes the menu not work anymore. It seems to work fine on other devices. Please try to recreate the homege on another dummy page to test it out and see if it behaves the same. If the problem is still there, please contact us via email at contact@tagdivl.com and provide wp-admin so we can inspect the issue. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

Please make sure you use the latest version of the theme (7.1.1) if not, please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Then make sure you use the latest version of the social counter which is 4.1 If you do not have this version, please deactivate and delete files for your current plugin and install the social counter that comes bundled with the latest theme version.
After you have the latest version of the theme and plugin please use this guide to properly set up your counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
If you still cannot manage to get it to work, please contact us via email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Please also include a link to this topic so we can identify you.

Thank you!

Hi,

The css path of the images must be the absolute path. That means the full path to the iamge as you would add it inside the browser. Here is an example of an absolute path: http://mydomain.com/wp-content/uploads/2016/06/rec728.jpg

The theme has no such option to make all category headers a different color. You will need to use css to do that also. Every category has it;s own category Id. You can get the unique category id from here: http://screencast.com/t/yHEmSDoXk

Then you can use the id in css to target just a speciufic category with your code. FOr the blue one, the code will look like this:

.category-53 .td-category-header{
background-color:#11025f!important;
}

For the one you want red:

.category-42 .td-category-header{
background-color:red!important;
}

Remember do delete the previous color change code I provided in my previous replies as it neds to be replaced with these new per-category ones
Thank you!

Hi,
Please follow this topic: https://forum.tagdiv.com/topic/inline-ad-titles/
Thank you!

Hi,
Please provide a link to your site so I can test it and see the CPT and how it displays on mobile.
Thank you!

Hi,

VC does seem to have a lot of styling into it…Try this code:
.vc_toggle_active .vc_toggle_title h4{
color:black!important;
}
Please be mindful of these modifications as they alter the visual composer css, (not the theme’s) so if any other visual composer elements (except theme blocks) have color issues, test to see if the code does not affect them as well. I can’t say for sure if these classes will not be used in some other part of VC as we are not the plugin authors.

Thank you!

Hi,
This is most likely a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test your categories again.
Let us know how it goes.
Thank you!

Hi,
If you use an ajax filter on your block then it needs a title. Otherwise it will not position properly. Please follow this topic to learn more: https://forum.tagdiv.com/topic/block-title-shows-even-when-empty-after-update-to-7/
Thank you!

Hi,
Our theme has no such option so it has to be made custom. Unfortunately this represents customization that is not part of the theme support. You will have to use html and css to add classes and styles to the widget. You nned to use these proprieties: http://www.w3schools.com/cssref/pr_background-color.asp and https://css-tricks.com/centering-css-complete-guide/
I hope this helps.
Thanks.

Hi,
How can I test a block from visual composer without visual composer? The blocks in our theme can only be used with VC. If you have problems with the pagination please disable all your plugins except VC, clear cache and reset cdn files. You could have a plugin conflict that is affecting the pagination.
Thank you!

Hi,
Unfortunately I cannot access your site as you have the maintenance mode active.
As for the image in the category area, you have to place a background image to your category here: http://screencast.com/t/ISTlVxSn
Thank you!

Hi,

Thank you for sharing this information. Our theme does have a lot of features that can become ‘hevy’ on the page speed so this kind of optimization is useful in trimming things down. Our theme does not have any option to disable features of the theme though. We do have a speed guide you can use to increase page speed https://forum.tagdiv.com/how-to-make-the-site-faster/ but the plugins you mentioned are not tested and I cannot say for sure if they will be a viable solution for all users. WP rocket is known to cause issues with our theme especially with the slider blocks (slide and big grid slide) WP rocket has lots of settings so if you do not know what you are doing, it could break the theme.

Thanks.

Hi,
We can if you contact us via email 🙂
Thank you!

Hi,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and deactivate the currently registered code so you can activate the theme again with your own envato purchase code.
Thank you!

Hi,
Please check the site again as I see now that it does not move left anymore. The problem seems to be fixed.
Thank you!

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the issue.
Please also include a link to this topic.
Thank you!

Hi,
Unfortunately I cannot get pass the maintenance mode so I cannot inspect the logo. Please make sure you do not have any custom css affecting the header. If you cannot get it to work you can either remove the maintenance mode or send us your login information at contact@tagdiv.com so we can login and inspect the issue. Also include a link to this topic.
Thank you!

Hi,
It seems the line-height was changed on your site. Please provide a link to your site so we can inspect it.
Thank you!