Hi Peter,
No problem! We are here to help. I’m glad you figured it out!
Have a nice day!

Hi,
That seems to be some code added in the theme files. Please download your theme again and replace the theme files via ftp. You can use this method: https://forum.tagdiv.com/install-via-ftp/
Thank you!

Hello,
Unfortunately this is a common issue with premium themes. Plugins cannot always tie into the code as it’s custom made and plugins are developed on standard wordpress code and the standard wordpress themes. Some plugins work work while others don’t. Unfortunately the plugins you mentioned are not tested with our theme so I cannot say for sure if they will work or not. Maybe one of our users can help.
Thank you!

Hello,
Thank you for sharing your results with our community.

Hello,
The design options were disabled in our theme as we do not use these features and they cannot be used with our theme. Please switch to a default theme and disable the design options from here: http://screencast.com/t/vZSf6tpH62p and then activate newspaper again and the problem should be solved.
The design options as well as the front-end editor do not work properly with our theme so they were disabled.
Thank you!

Hi,
Please check out are demo to see how the block should display properly on a 2/3 or a 1/3 layout: http://demo.tagdiv.com/newspaper/block-14/ – http://screencast.com/t/N16hqlpq
Thank you!

Hello,
Unfortunately we have not tested the disqus plugin so we cannot say for sure if it should work properly or not with our theme. Unfortunately plugin implementation is beyond what the theme support can offer you. Maybe one of our users that have the disqus comments working can help out.
Thank you!

Hi,
When you insert a background picture, please select full size of the image, not a thumbnail from here: http://screencast.com/t/DYrBPFyQtMyZ
Thank you!

Hi,
You should be able to use thumbnails properly without duplication. Our theme displays the featured image on the post itself so there is no need to add the image again in the post content itself. If you want to use the post styles without duplication, please remove the images from your post content. unfortunately there is no automatic way of doing this. if it;s too big of a hassle to delete all of them, then use post style 5 as it will not show the featured image on the front-end.
Thank you!

Hi
I’m afraid I can’t understand exactly what is the tie between adsense and the social plugin. Our theme requires a clean adsense code if it is to render properly. If you alter the code I’m not sure it will work anymore. please check the plugin documentation and see how the ads or how the plugin should be implemented. i can;t say for sure as the plugin is not tested.
Thank you!

Hi,
Maybe there is a plugin conflict somewhere affecting the sidebars so please disable all plugins except visual composer, clear cache and reset cdn files. Then test your sidebars again. If the problem is still there, send us an mail at contact@tagdiv.com and provide wp-admin so we can login and inspect the issue. Also include a link to this topic so we can identify you.
Thank you!

Hi,
Please provide more details to your request as I;m not sure exactly what it is you are trying to achieve.
Thank you!

Hello,
Please use the ftp method as it;s the easiest and safest way. you can simply delete the theme folder and replace it with the new one. copy and paste…that’s it as no settings will get lost. Please use this guide and use the ftp method: https://forum.tagdiv.com/how-to-update-the-theme-2/ and most important after you update: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you have version 4.11.2 of visual composer for it to work properly.
Let us know how it goes.
Thanks.

@ all

This topic will be closed for replies so if you have any further questions please create a new topic on our forum

Thank you!

Hello Gags,
Make sure the visual composer plugin is deactivated from the plugins section and then access your files via ftp and delete this folder: http://screencast.com/t/VYmsvUfXY
After that, you can install the visual composer plugin from here: http://screencast.com/t/pJPPg0ue
Thank you!

Hi,
I have inspected your site and saw that the ad gets generated by the theme but there is no content provided by adsense. The ad system does it;s job from the theme side so its best to address google on this matter and see if there is a domain restriction on your ads.
Thank you!

Hi,
Unfortunately there is no easy solution for this. If there is no primary category set, the theme will grab the first alphabetical category. If you want to change this functionality you will have to change the code for it here: http://screencast.com/t/IAHpIOp4Nji
Thank you!

Hi,
This is not the case as visual composer needs the code we added to work properly with our theme. Our code does not have this effect though .it does not break the plugin. This was a common issue they should know about and was created by the new version of wordpress. Please update your theme to the latest version by using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then, please remove any version of VC you might have. Make sure you delete the files for it also from the plugins section and install the correct version which is bundled with our theme. You can install it from the theme panel here: http://screencast.com/t/YgudJ83ryI
Make sure you have version 4.11.2 of the plugin installed.
Let us know how it goes.
Thank you!

Hi,

The views have been removed in newspaper 7, but can be re-activated like so. Please add this code to the theme files like so: http://screencast.com/t/wkJxA5rOj

   if (td_util::get_option('tds_p_show_views') != 'hide') {
            $buffy .= '<div class="td-post-views"><i class="td-icon-views"></i>' . td_page_views::get_page_views( $this->post->ID ) . '</div>';
        }

Thanks.

Hi,
I have inspected your site and saw the issue. I will add this to our buglist and we will test this further to see why this happens and we will fix it in a future version of the theme.
Thank you!

Hi,
Please check the overall count, not the 7 days sorting view count. The post_views_count is the one you should check as a reference. the 7days post count only counts from when you activated the sorting option and is a separate counter used for the sorting. That does not represent your total views. Also the post views are affected by cache so please use this option if you have a caching plugin: http://screencast.com/t/5H8PirlBt1p
Thank you!

Hi,
That is no error, but a simple warning that lets you know you use the !important tag. This can be ignored. Please add the code in the theme panel->mobile theme->custom css box and click the save button http://screencast.com/t/LhHu73MJC4PZ.
Thank you!

Hi,
Please check the theme versions in the theme panel. these options are only available in newspaper 7. The ones that don;t have the Instagram also do not have the extra blocks and grids. Please check here: http://screencast.com/t/7F2P5nqWYI and make sure all your themes have the same version,
Thank you!

Hi,
If you do not use the mobile theme, it can be activated from here: http://screencast.com/t/dICQvvXgVZ
The mobile theme does not use infinite loading nor visual composer or other visual effects in order to reduce loading times. You must use the standard responsive version for this
Thank you!

Hi,
Maybe you are not inserting the locations correctly. Please use this search to find your exact location: http://openweathermap.org/ Italy works fine for us: http://screencast.com/t/jadqHV5rR0yv just like the rest of the world.
Thank you!