Hi,

If you want to remove the ads on mobile, you can do it 2 ways. You can either use the mobile theme and not set any ads for it (only available in nespaper7): https://forum.tagdiv.com/the-mobile-theme/
Or you can use css to hide them (adsense will still detect hidden ads, but the viewer will not be able to see it)
You can use this code:
@media(max-width:767px){
.page .td-g-rec{
display:none!important
}}

This will remove all ads on pages on mobile

Thanks.

Hi,
The best thing to do in this situation is make sure you do not use many different blocks and modules on your site. Try to use just a few of them and remove the thumbnails for the rest. That way you can reduce the thumbnails created for each image: http://screencast.com/t/MKOAdlcAUs9C
After you disable some of the thumbnails, you can use the ‘force regenerate’ plugin and regenerate your thumbnails.
Thank you!

Hi,
We will look into this and reply to your email as soon as we can.
Thank you!

Hi,
The content of our theme was not meant to display full width .Some elements might not position proeperly on a full width row. You can try to set the row in visual composer to stretch row and content but this is not tested and can provide mixed results.
Thank you!

Hi,
Did you try to change the location in the widget? Please try a different one as mayube it is not recognizing the location set to it. Try ‘New York’ for example.
Let us know how it goes.
Thank you!

Hi,
We are not getting any type of error an the mac: http://screencast.com/t/naZCxnYpdD As you can see it has been updated to the latest versions of iOS and Safari but the counter still works as expected. It could be a local issue maybe. Please test this on a different machine.
Thank you!

Hi,

Unfortunately you will not have access to the mobile theme settings without activating the plugin itself. The mobile theme has a few compatibility issues with different plugins when it;s activated. in order to bypass this compatibility issue, you can deactivate other plugins and install the mobile theme without other plugins and then reactivate them after you activated the mobile theme. The compatibility only affects the activation of the plugin in most cases.
If you do not want to use the mobile theme, you can use the responsive layout for mobile.
you can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,
Unfortunately we have not tested the facebook object types with our theme so I cannot provide a precise answer. Maybe one of our users who tested them can help.
For seo purposes we recomend the use of seo yoast and their og option: https://forum.tagdiv.com/facebook-share/
Thank you!

Hi,
Please try to deactivate all plugins excpt visual composer, clear cache and reset cdn files if you use it.
If you use the wordfence plugin, please set it to learning mode as it will block the theme panel settings as this topic suggests: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Make sure you clear cache afterwards.
Let us know how it goes
Thank you!

Hi,

I have inspected this issue and it seems the z0index is set to 0. Please use this css to increase it:
.td_category_template_6 .td-category-header{
z-index:10!important;
}
I will also add this to our buglist and we will fix it in the next version of the theme.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide more details about this issue so we can look into it and provide a solution for this if one is found. Please also include a link to this topic.

Thank you!

Hi,
Please change your location and make sure you clear all your caches. Please use this guide to properly set your plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Hi,
Thank you for your suggestion. The mobile theme siply shows the realted category tags as the desktop version will also display if you chose a category template that has this option;. If you want to hide all category tags, you can use this single css code:
.td-category-siblings{
display: none!important;
}
Thank you!

Hello,
This happens because you use the mobile theme and you did not create a mobile version of your page. if you use the mobile theme, the desktop version of your pages will be ignored and you have to create mobile versions for them inside the second editor you can see on pages in the back-end (the mobile editor)
If you do not want to use the mobile theme, you can simply deactivate the plugin. please read this guide to learn more about the mobile theme: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi,

In your case, there is nothing special to do. Please follow this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure you update all theme plugins as well.

Thank you!

Hi,

Unfortunately the custom post type support is still limited in our theme and we have not tested any CPT plugins to say for sure if the post type they create is compatible with our theme settings.
If you want to remove the sidebar on all pages of this type, you can use this css code to do it:
.post-type-archive-tribe_events .td-main-sidebar{
display:none!important;
}
.post-type-archive-tribe_events .td-pb-span8{
width:100%!important;
}
This will not affect this page as it;s another event type:
https://agenturer.no/event/franchisekonferansen-2016/

Hope this helps.
Thank you!

Hi,

The link behind the xxx did not work. I have checked your site but could not find the front-2 class anywhere on the page you provided. Maybe that is why the css does not work as you us a different class for your button.
You can use the browser inspector to get the class of the button you wish to style and change it in the css from front-2 to the class of the button. You can follow this tutorial on how to use the browser inspector: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hi,
I have tested this again and the counter displays fine on the latest version of iOS and Safari. Please check our demo on your mac: http://demo.tagdiv.com/newspaper/ as there is a social counter widget on the homepage.
We could not find any errors on the OS and browser versions you pointed out.
Thank you!

Hi,
Maybe this link will help in your search for a hosting provider: https://forum.tagdiv.com/requirements-for-newspaper/
Thanks.

Hi,
It seems to display fine now. Please check thios again as this is your site: http://screencast.com/t/0yPuBrSn0e and this is the Instagram account: http://screencast.com/t/mE3lhjJUo
The images are the same. Please note that this is not a live widget. It will grab the latest info but it will only make a few requests per day to the server to keep requests to a minimum.
Thank you!

Hi,

That is because our demo does not have the mobile theme activated. if you want to use the responsive version for mobile devices and have visual composer and all of your styling on mobile, then please deactivate the mobile theme from the plugins section. Please read the docs on the mobile theme: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

This happens on the default template. It depends on the page template you use. The default template will show title and breadcrumbs only if the page builder is not used. If you want to have title and breadcrumbs when using visual composer, please change the template to page builder + page title from here: http://screencast.com/t/BdUE89aB0cl9

Thank you!

Hello,

As far as we are aware of, this issue is not created by our theme as it was tested properly and no extra CPU load was present. I will however add this to our testing list and pass this information on to our development team for further testing so we can make sure the issue is not caused by our theme. Please allow us a bit of time to do so. Until such time, please optimize your own wordpress install by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
Please consider using a cache plugin. We recommend wp super cache.

Thank you!

Hi,

a) Besides the information stored in your site’s database, the theme files do not contain any references of any sensitive information like username or email. If your database is secured, it cannot be accessed by the general public. In order to improve your site security and protect your site from any attck attempts please use this guide: http://codex.wordpress.org/Hardening_WordPress

b) Through the them’s activation code, some information will be sent to us and stored for future references and to combat piracy so legal copies can be accounted for and provide the benefits for our paying customers. The number of sites you activate the theme on and the number of activations is accessible to us.
As far as we know enevato does not gather any other information except the one you provided when creating your envato account, but this is best addressed to envato themselves.
On another note an advanced user can be able to figure out the theme you use on your site as specific classes are used and these can be seen in the theme’s code but not your personal information.

c) Through the envato purchase code your information is accesible by envato (only the one you provided for the account) but this information is not released to the publis as it is protected by the envato privacy policy: https://envato.com/privacy

If you need further details please contact us via email at contact@tagdiv.com and provide a link to this topic for reference.

Thank you!

Hello,
Please update your version of visual composer by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Please make sure you have version 4.11.2 of visual composer.
Thank you!